Canon MP360 SERIES Service Manual

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Summary of Contents

Page 1

MP390SERVICEMANUALCanon

Page 2 - Service Manual

Contents5.5 Test Mode Function Problems ...

Page 3

ContentsContents5.1 Troubleshooting Index ...

Page 5 - Symbols Used

Chapter 55-15.1 Troubleshooting Index5.1.1 Troubleshooting Index0002-1612For troubleshooting, use the troubleshooting index below to investigate the c

Page 6 - Introduction

Chapter 5 5-2

Page 7

Chapter 55-35.2 Errors Shown on the Display5.2.1 User Error Message0004-3247Look for the applicable error message and execute the appropriate counterm

Page 8

Chapter 5 5-4Solution: Wait until the card slot is no longer being used by the computer."CARD READER ERROR"Cause: Thre is a problem with the

Page 9 - Chapter 5 Troubleshooting

Chapter 55-5Cause: Carriage motor does not work.Solution: (1) Switch power OFF/ON. (2) Replace the carriage motor.Cause: The position of the

Page 10 - Chapter 6 Appendix

Chapter 5 5-6stops printing when copying or photo printing, you can continue printing by pressing the [Set] key. However, notethat ink may run out. If

Page 11

Chapter 55-7"PUT IN CARTRIDGE"Cause: The printhead is not set.Solution: Set the printhead."WASTED INK NEAR FULL"Cause: The waste i

Page 12 - Description

Chapter 5 5-85.3 Error Code5.3.1 ERROR CODE LIST0002-0964The error codes that have newly been added starting with the product are identified by the no

Page 14

Chapter 55-9##103 [RX] EOL cannot be detected for 5 sec (15 sec if CBT)##104 [TX] RTN or PIN has been received##106 [RX] The procedure singal cannot b

Page 15

Chapter 5 5-10##287 [TX] DCN has been received after transmitting MPS##288 [TX]After transmitting EOP, a signal other than PIN, PIP, MCF, RTP, or RTN

Page 16 - 1.1 Features

Chapter 55-11##673 [RX]In V.34 reception, the procedure fails to move from phase 2 to phase 3 and later, causing a T1 time-over condition##674 [TX]In

Page 17 - 1.2 Specifications

Chapter 5 5-12##765 [TX]In ECM transmission, no significant signal can be received after transmission of PPS-EOP, and the allowed number of procedure

Page 18 - Chapter 1

Chapter 55-135.3.2 New Error Codes and Recovery methods0002-1662Those error codes that have been added starting with the products and those error code

Page 19 - 1.2.2 Scanner Specifications

Chapter 5 5-14##352 Printer control EEPROM head information errorCause: The EEPROM for printer control is faulty.Solution: (1) Turn off and then on th

Page 20 - 1.2.3 Printer Specifications

Chapter 55-155.4 Errors not Shown on the Display5.4.1 General Errors0002-1688The unit does not power on.(1) Check the power cord connection.(2) Check

Page 21 - 1.2.4 Copy Specifications

Chapter 5 5-16The printing operation is abnormal.Nothing prints.(1) Remove the BJ cartridge and re-install it.(2) Execute cleaning five times, and try

Page 22

Chapter 55-17F-5-1Blotched appearBlank ink appear(1) Remove and reinstall the printhead.(2) Perform printhead cleaning, and visually check the test

Page 23

Chapter 5 5-18(1) Check the connection between the CCD and SPCNT board (JCCD1).(2) Replace the scanner unit.(3) Replace the SPCNT board.The image has

Page 24 - 1.2.7 Function

Chapter 1 General Description

Page 25

Chapter 55-195.5 Test Mode Function Problems5.5.1 Faulty Operation Panel Test0002-5806The LED panel does not display correctly.(1) Check the connectio

Page 26

Chapter 5 5-205.6 Processing Communication Problems5.6.1 Initial identification of problems0004-2797Since the facsimile must transmit picture informat

Page 27 - 1.3 Overview

Chapter 55-21F-5-45.6.2 Procedures for processing communication problems0004-2875If the problem proves to be communication trouble, deal with it accor

Page 28

Chapter 5 5-22When visiting a user with a trouble report, a) can be known by outputting theerror protocol data (or error dump), and g) can be known by

Page 29 - 1.3.2 Operation Panel

Chapter 55-23F-5-5* Procedures for processing communication problems with other manufacturer's facsimiles.When problems occur with other manufact

Page 30

Chapter 5 5-24F-5-6FAX:ATroubleFAX:BFAX:C FAX:DStartIs the group the same? (G1/G2/G3)Unable to receiveIs there the similar trouble case?Process accord

Page 31

Chapter 55-255.7 Test Functions5.7.1 Test Mode Overviw0004-3256Test mode can be executed by following the menu items from the display.a) DRAM testWrit

Page 32 - 1.4 Consumables

Chapter 5 5-26F-5-7[1] D-RAM[2] CS[3] PRINT[4] MODEM NCU[5] AGING TEST[6] FACULTY TEST[7] DATA SET[8] PRINTER TEST[9] FLASH ROM UPDATE[1] ADJ LED TIME

Page 33

Chapter 55-275.7.3 DRAM Tests0004-4269Pressing the numeric key 1 or key from the test mode menu selects the D-RAM tests. D-RAM Test 1 writes datato

Page 34 - Reference

Chapter 5 5-28F-5-9NOTE:If the print test is normal, make a copy of a document. If the copy is faulty, the reading section is faulty.Please do not sel

Page 36

Chapter 55-29a) Sensor testsSelect the sensor test from the faculty test menu by pressing the numeric key 3 or keys. In this test, you can checkthe

Page 37

Chapter 5 5-30the test.b-3) Operation key testPress the Start key to select the Operation key test after the LED lamp test is complete.In this test, y

Page 38 - 2.1 Component Layout

Chapter 55-31F-5-11c) Line signal reception testThe line detect test menu is selected by pressing the numeric key 9 or key and key from the facult

Page 39 - 2.1.3 Sensor Layout

Chapter 5 5-32CNG are detected from the modular jack, the display changes from OFF to ON and the received frequency isdisplayed.c-2) Test Menu 2Test M

Page 40 - Chapter 2

Chapter 55-335.7.7 MODEM, NCU Tests0004-3320The Modem and NCU Test menu is selected by pressing the numeric key 4 or and from the test mode menu.T

Page 41 - 2.2 Scanner Mechanism

Chapter 5 5-34b) G3 signal transmission testThe G3 signal transmission test menu is selected by pressing the numeric key 4 or and keys from the MO

Page 42

Chapter 55-35T-5-104 2743 baud5 2400 baudNumeric key SPEED33.6 kbps31.2 kbps28.8 kbps26.4 kbps 24.0 kbps21.6 kbps19.2 kbps16.8 kbps14.4 kbps12.0 kbps9

Page 44 - OCPYMDEO

Chapter 6 Appendix

Page 46

ContentsContents1.1 Features...

Page 47

ContentsContents6.1 Main Body...

Page 49

Chapter 66-16.1 Main Body6.1.1 Installation0002-0817Reference:This machine is to be installed by a user, so this service manual contains only a briefi

Page 50

Chapter 6 6-2What to do when trouble occursVery rarely, during use, the display may go out, all the buttons may stop working, or some other trouble ma

Page 51

Chapter 66-36.2 User Data Flow6.2.1 User Mode Settings0004-3904F-6-1Additional FanctionFAX/TEL AUTO SWFAX ONLY MODEDRPDMANUAL MODEANS. MACHINE MODE321

Page 52 - 3.1.1 Safety Cautions

Chapter 6 6-4F-6-2ONOFFONOFF33600 bps14400 bps9600 bps7200 bps4800 bps2400 bpsPRINT ERROR ONLYOUTPUT YESOUTPUT NO2 SEC.(1 15)1.ECM TX2.PAUSE TIME3.AU

Page 54 - Chapter 3

Chapter 6 6-66.2.2 Fax Mode Settings0004-3907F-6-4Press the FAX button, and the Menu button1.PAPER SELECT2.SCAN CONTRAST3.FAX RESOLUTION3LEVEL (- LIGH

Page 58

Chapter 11-11.1 Features1.1.1 Overview0002-2325Picture Quality Color PrinterHigh quality printing can be accomplished with the Canon Bubble Jet (BJ) m

Page 59 - Right Fromt Cover

Chapter 1 1-21.2 Specifications1.2.1 General Specifications0004-3559T-1-1Item MP390General Specifications

Page 60 - Left Front Cover

Chapter 11-3Printer YESScanner YESCopy YESFax YESMemory Card YESMemory Card Slot DirectApplicable MediaPCMCIA(ATA) NOCompact Flash TYPE I/IIMicro Driv

Page 61 - Righr Side Cover

Chapter 1 1-41.2.2 Scanner Specifications0004-5151T-1-2Power Consumption Maximum Approx. xxWStandby Approx. xxWNoise Standby NoneCopy 48 dB(A) max.Dur

Page 62

Jan 7 2004Service ManualMultiPASS MP360/MP370/MP390MultiPASS MP390

Page 63 - 3.2.3 Operation Panel Unit

Chapter 11-51.2.3 Printer Specifications0004-5153T-1-3Maximum Document Size8 1/2in. x 11 3/4in.(216mm×297mm)Effective Scanning Width 8 1/2 in. (214mm)

Page 64 - 3.2.4 Scanner Unit

Chapter 1 1-61.2.4 Copy Specifications0004-5155T-1-4CD-R Label Printing NOItem MP390Copy Print ResolutionBlack & White 600*600 dpiColor 1200*1200

Page 65

Chapter 11-71.2.5 Communication Specifications0004-6704T-1-52 in 1 YES4 in 1 NOImage Repeat (Auto/Manu) YES/YESMirror Image YESSeal Copy YESName Card

Page 66 - Moduler Board

Chapter 1 1-8T-1-6*1 Time from when other facsimile is connected to the line until image transmission begins.*2 Post-message (between pages): Time fro

Page 67 - Middle Frame

Chapter 11-91.2.6 Color Communication Specification0004-6708T-1-71.2.7 Function0004-6711T-1-8Item MP390Color CommunicationScanning document size A4Pri

Page 68 - SPCNT Board Frame

Chapter 1 1-10TransmissionDual access YESMax. File No. of Reservation 1Polling Tx NOBroadcast transmission NODelayed Tx NOConfidential Tx NORelay broa

Page 69 - 3.2.8 Print & ASF Unit

Chapter 11-11Memory backupBackup contents Dial registration data User dataService dataTime, etc.Backup IC 128kbit SRAMBackup device Lithium battery DC

Page 70

Chapter 1 1-121.3 Overview1.3.1 External View0004-4359ExteriorF-1-11. Tray extensionSupports paper loaded in the multi-purpose tray. Pull it out befor

Page 71 - 3.2.9 Power Supply Unit

Chapter 11-138. Platen glass Used to load a document to be processed.9. Direct print port (for digital camera)digital camera or digital video camcorde

Page 72

Chapter 1 1-1415. Access lamp Lights when a memory card is inserted into the card slot. This lamp flashes while the machine is reading or writingdata

Page 74 - Chapter 4 Maintenance

Chapter 11-15F-1-31. [ON/OFF] keyTurns the machine ON and OFF. Before turning ON the machine, make sure the scan unit is closed. When turningON and OF

Page 75

Chapter 1 1-169. [Color] key Starts color copying, scanning, or faxing.10. [Black] key Starts black & white copying, scanning, or faxing.11. [Stop

Page 76

Chapter 11-171.4 Consumables1.4.1 Ink tanks0002-3979Ink tanksBlack:BCI-24 BlackColor:BCI-24 ColorNOTE:For optimum printing results and to avoid printi

Page 78 - 4.1 Maintenance

Chapter 2 Technical Reference

Page 80 - Chapter 4

ContentsContents2.1 Component Layout...

Page 82 - 4.2.4 Printer

Chapter 22-12.1 Component Layout2.1.1 Printer Mechanical Section0003-2046The printer's mechanical parts consist of the followings:F-2-12.1.2 Elec

Page 83 - 4.3 Service Switches

Chapter 2 2-2F-2-22.1.3 Sensor Layout0002-5820The sensors detecting document/paper-fedding condition or ink presence/absence are mounted.F-2-31. Carri

Page 84 - #9 ROM (ROM management)

ApplicationThis manual has been issued by Canon Inc. for qualified persons to learn technical theory, installation, maintenance, andrepair of products

Page 85 - 4.3.3 Service Data Flowchart

Chapter 22-32. Paper feed encoder film:Detects the state of paper feed roller.3. Paper edge sensor:Detects the state of paper feeding and delivery.4.

Page 86 - (Menu switch settings)

Chapter 2 2-42.2 Scanner Mechanism2.2.1 Scanning Section Layout0003-2048The scanning section scans documents that are to be sent or copied.F-2-4Names

Page 87 - (Numeric parameter settings)

Chapter 22-5This white sheet is used as a whiteness reference when pre-scanning documents.

Page 88

Chapter 2 2-62.3 Printer Section2.3.1 Printer Mechanical Section0002-0302The printer's mechanical parts consist of the BJ cartridge section, carr

Page 89

Chapter 22-72.3.4 Paper Feed Section0002-0331The paper feed section consists of the paper loading section, paper feed section, and paper eject section

Page 90 - (Type setting)

Chapter 2 2-8- Manual cleaning/refreshing: Performed user operation- Unit delivery: Performed when scanner unit is close.T-2-1Cleaning ModeCondition D

Page 91 - (Genesis function settings)

Chapter 22-9 *1: In case of time suction when 24 to 60 hours have elapsed since previous suction, the sequense will be completeafter five suctions are

Page 93 - 4.4.1 Service Data

Chapter 3 Disassembly and Assembly

Page 95 - WLD-XX-XX /X.XX

IntroductioniSymbols UsedThis documentation uses the following symbols to indicate special information:Symbol DescriptionIndicates an item of a non-sp

Page 96 - 4.6 Wiring Diagram

ContentsContents3.1 Attention to be Paid During Assembly/Disassembly...

Page 98 - Chapter 5 Troubleshootin

Chapter 33-13.1 Attention to be Paid During Assembly/Disassembly3.1.1 Safety Cautions0002-0114Electrical shockIn order to prevent any risk of electric

Page 99

Chapter 3 3-23.1.2 General Cautions0002-0386Damage due to electrostatic dischargeThis machine contains contact sensors and printed circuit boards that

Page 100 - Contents

Chapter 33-3of the purge unit or wire, the BJ cartridge nozzle may become blocked and the cartridge rendered unusable. Also,never use any other than

Page 101

Chapter 3 3-4squirting for maintenance, in order to maintain the good printing quality of the BJ cartridge. The volume of inkabsorbed is counted and

Page 102 - 5.1 Troubleshooting Index

Chapter 33-5cord.If you leave the BJ cartridge (printhead) alone on its own, the ink can start to cake. Be sure to keep the BJ cartridgefitted in the

Page 103 - Chapter 5

Chapter 3 3-63.2 Assembly and Disassembly3.2.1 Disassembly/Assembly0002-0424As a rule, refer to the Parts Catalog for instructions on how to disassemb

Page 104 - 5.2.1 User Error Message

Chapter 33-7F-3-2F-3-3(4) Insert the precision screwdriver into the gap shown in the below photo. Detach the claw (d) and remove the rightfront cover

Page 105

Chapter 3 3-8F-3-4ReferenceThe right front cover has 7 claws, and remaining claws will unhook by themselvs after detaching outer claws in step3 and 4.

Page 106

IntroductioniiThe following rules apply throughout this Service Manual:1. Each chapter contains sections explaining the purpose of specific functions

Page 107

Chapter 33-9the left side cover. Exert an outward pressure by twisting the screwdriver to detach the claw (f). Detaich 3 claws(g) in descending order

Page 108

Chapter 3 3-10the button by pulling it out from the machine.F-3-8(7) Remove 3 screws (e) (one in the front and two in the back), and then remove the r

Page 109 - 5.3 Error Code

Chapter 33-11The side cover has a claw inside. So lifting the side cover will make it easier to detach it from the main unit. Theside cover works as

Page 110

Chapter 3 3-12F-3-113.2.3 Operation Panel Unit0002-5257(1) Remove 6 claws (a) and then remove the operation panel cover.(2) Remove 4 screws (b).(3) Re

Page 111

Chapter 33-133.2.4 Scanner Unit0002-5262(1) Perform step 1 thorugh step 3 in the Basic Disassembly, and then remove the right front cover.(2) Remove t

Page 112

Chapter 3 3-143.2.5 NCU Board, Modular Board0004-2911(1) Remove 5 screws (a) and then remove the rear cover.F-3-15(2) Remove the claw (b) and then rem

Page 113

Chapter 33-15F-3-16(3) Remove all cables connected to NCU Board.(4) Remove two screws (c) and then remove NCU Board.(5) Remove connector J3 from the m

Page 114

Chapter 3 3-163.2.6 SPCNT Board0002-5266(1) Perform the Basic Disassembly procedures.(2) MP390: Remove NCU and the modular board.(3) Perform step 1 th

Page 115

Chapter 33-17F-3-19(10) Remove 3 screws (c) and then remove the SPCNT Board together with its frame from the main unit.F-3-203.2.7 Modem Board0004-290

Page 116 - 5.4.2 Printing problem

Chapter 3 3-18F-3-21(3) Remove Connector JMODEM1 and then remove the modem board.3.2.8 Print & ASF Unit0002-5279(1) Perfom the bais disassembly pr

Page 118 - 5.4.3 Scanning Problems

Chapter 33-19F-3-22(7) Remove 3 screws (b) and then remove the SPCNT board together with the board frame.F-3-23(8) Remove Connector JTRY1 from the SEN

Page 119 - 5.4.4 Memory Card Problem

Chapter 3 3-20F-3-243.2.9 Power Supply Unit0002-5288(1) Perform the basic disassembly procedures.(2) MP390: Remove NCU and the modular board.(3) Remov

Page 120 - 5.5.3 Faulty Sensor Test

Chapter 33-21(7) Remove the screw (c) and then remove the Power supply unit.F-3-26Removing the Power supply unit (MP390 only)Please make sure to attac

Page 122

Chapter 4 Maintenance

Page 124

ContentsContents4.1 Maintenance...

Page 126 - 5.7 Test Functions

Chapter 44-14.1 Maintenance4.1.1 Consumables0002-0433T-4-14.1.2 Cleaning0002-0565Please refer to How to Clean Parts for cleaning procedures.T-4-24.1.3

Page 127

Chapter 4 4-24.1.4 Periodic Replacement Parts0002-0476None4.1.5 Adjustment Items0002-5585The following adjustments must be made on this fax.T-4-34.1.6

Page 128 - 5.7.4 PRINT Tests

ContentsContentsChapter 1 General Description1.1 Features ...

Page 129 - 5.7.5 FACULTY Tests

Chapter 44-3Grease (PG-641) Apply to specified partsCK-0562Grease (IF-20) Apply to specified partsCK-8006Tool Use Part No.

Page 130

Chapter 4 4-44.2 How to Clean Parts4.2.1 How to Clean Parts0002-0504NOTE:If the parts above are very dirty, wipe with a cloth moistened with IPA (isop

Page 131

Chapter 44-5F-4-1A: Document CoverB: Document Glass4.2.4 Printer0002-2366Cleaning the rollerRemove all the media from the multi-purpose tray, and then

Page 132

Chapter 4 4-64.3 Service Switches4.3.1 Hardware Switches0002-0525There is no service hardware switche on the Circuit board.4.3.2 Service Data Setting0

Page 133 - 5.7.6 PRINTER Tests

Chapter 44-7#8 CLEAR (Data initialization mode)Various data is initialized by selecting one of these setting items. There is a setting item for check

Page 134 - 5.7.7 MODEM, NCU Tests

Chapter 4 4-84.3.3 Service Data Flowchart0004-3250#1 SSSWBitService DataError managementNETWORK connection conditionmemory clear list settingEcho solu

Page 135

Chapter 44-9F-4-2The switches marked "-" are not used. Do not change their settings.F-4-3No.01 to 04, 10 to 20 are not used. Do not change t

Page 136

Chapter 4 4-10F-4-4#3 NUMERIC Param.01:02:03:04:05:06:07:08:09:10:11:12:13:14:15:16:17:18:19:20:21:22:23:24:25:26:27:28:29:30:010 (10%)15 (15 lines)12

Page 137

Chapter 44-11No. 01, 05 to 08, 012 to 14, 27 to 30 are not used. Do not change their settings.#3 NUMERIC PARAM. (Numeric parameter settings)The relati

Page 138

Chapter 4 4-12

Page 139

Contents3.2.2Basic Disassembly...

Page 140

Chapter 44-13#4 NCU 1.TONE/PULSE(NCU settings)2.DIAL TONE3.2nd DIAL TONE4.BUSY TONE 05.BUSY TONE 16.REORDER TONE7.MULTI8.AUTO RX9.CNG DETECT10.SPECIAL

Page 141

Chapter 4 4-14F-4-5#4 NCU (NCU settings)The values of these items are all set to match a specific nation's communications standards by the #5 TYP

Page 142 - 6.1 Main Body

Chapter 44-15#6 GENESIS (UHQ function settings)Tampering with this setting may cause the scanned image quality to deteriorate. Do not change these set

Page 143 - Chapter 6

Chapter 4 4-164.4 New SSSWs/Parameters Added to This Model4.4.1 Service Data0002-0681SSSW (Service Soft Switch settings)The items registered and set b

Page 144 - 6.2 User Data Flow

Chapter 44-174.5 User Report Output Functions4.5.1 User report output functions0004-5270The machine can output user reports manually by user operation

Page 145

Chapter 4 4-18F-4-10A: Printer ROM versionB: MAIN-ROM-versionc) Reports output automaticallyMemory clear reportThe machine automatically outputs a mem

Page 146

Chapter 44-194.6 Wiring Diagram4.6.1 Wiring Diagram0005-4763F-4-121---12JPANEL11----22JCCD1Cover sensorOperation panelSPCNT boardModem boardCarriage u

Page 148 - Jan 7 2004

Chapter 5 Troubleshooting

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