Canon imagePROGRAF iPF9400S User Manual

Large Format PrinterBasic Guide Preface Safety Precautions...2Manuals for this printer...

1 Lift the Holder Stopper lever (a) from the shaft sideto unlock it. Holding the Holder Stopper at the posi-tion indicated (b), remove it from the Rol

TroubleshootingTroubleshootingProblems Regarding PaperProblems Regarding PaperClearing Jammed Roll Paper ...

Important•Do not touch the Linear Scale (a), Carriage Shaft(b), or Fixed Blade (c), This may stain yourhands and damage the printer. 4 Lift the Releas

Caution• When cutting paper, be careful to avoid injury or damage to the printer.6 If the Carriage is on the left, move the Carriage tothe right until

9Turn the printer on. (See "Turning the Printer On and Off.")→User's GuideThe roll is advanced and the printer is ready to print.Note•

Important•Do not touch the Linear Scale (a), Carriage Shaft(b), or Fixed Blade (c). This may stain yourhands and damage the printer. 4 Lift the Releas

6 If the paper is not visible, lift the Ejection Guide, re-move the Roll Holder, and clear the paper jam frombelow.After removing the paper, make sure

Cannot load sheetsCannot load sheetsCause Corrective ActionThe paper source selection is incorrect. Press the Load button and select the paper source.

Cause Corrective ActionRemove the foreign object from the Media Take-upSensor path. Arrange the Basket Cloth and Basket Rodso they do not interfere wi

Printing does not startPrinting does not startThe Data lamp on the Control Panel does not light up ...

The printer stops during a print jobThe printer stops during a print jobAn error message is shown on the Display Screen ...

3 With the edge of the roll paper facing forward asshown, insert the Roll Holder from the right of theroll. Insert it firmly until the roll touches th

Problems with the printing qualityProblems with the printing qualityPrinting is faint ...

Cause Corrective ActionThe type of paper specified in the print-er driver does not match the type loa-ded in the printer.1.Press the Stop button and s

Cause Corrective ActionYou are printing on heavyweight paper orpaper that curls or wrinkles easily afterabsorbing ink.When printing on Canon Heavyweig

Immediately after borderless printing, the trailing edge margin is soiled during regular printingImmediately after borderless printing, the trailing e

Cause Corrective ActionPrinting does not proceed smoothly be-cause print jobs are interrupted duringtransmission.Exit other applications and cancel ot

Cause Corrective ActionThe type of paper specified in the printerdriver does not match the type loaded inthe printer.Make sure the same type of paper

2 Open the Top Cover.3 Remove the Cleaning Brush (a).4 Using the back of the Cleaning Brush, move thefirst Switch to the side opposite ●. Setting th

5 Refer to the following table to confirm the numberon the Platen (a) that corresponds to the size of pa-per for printing.Number Dimensions2 254.0 mm

6Using the back of the Cleaning Brush, move the Switch to the side opposite ●, corresponding to the size ofthe paper for printing.In this case, note t

Cause Corrective ActionThe type of paper specified in the printer driv-er does not match the type loaded in theprinter.2.Change the type of paper in t

1 Press the Load button.2Press ▲ or ▼ to select Load Roll Paper, and then press the OK button.Note• If any paper has been advanced that will not be us

Lines or colors are misalignedLines or colors are misalignedCause Corrective ActionThe Printhead is not being aligned cor-rectly.Adjust the Printhead

Cannot print over a networkCannot print over a networkCannot connect the printer to the network ...

Cause Corrective ActionThe NetWare server and serv-ices are not configured correctly.3.Start NWADMIN or PCONSOLE and confirm that the print service is

Installation problemsInstallation problemsRemoving Installed Printer DriversRemoving Installed Printer DriversFollow these steps to remove installed p

1From the Windows start menu, select Programs > imagePROGRAF Device Setup Utility > Uninstaller(imagePROGRAF Device Setup Utility) to start the

Other problemsOther problemsThe printer does not go on ...

The printer consumes a lot of inkThe printer consumes a lot of inkCause Corrective ActionMany full-page color images areprinted.In print jobs such as

3 A confirmation message is shown on the Display Screen aboutreleasing ink level detection. After checking the message, pressthe ▶ button.4 After chec

8 Press ▲ or ▼ to select Yes, and then press the OK button.9 A confirmation message about updating ink information isshown on the Display Screen. Afte

Error MessageError MessageMessages regarding paperMessages regarding paperPaper mismatch ...

5 Pull out the roll evenly on both ends and insert it inthe Paper Feed Slot (a). Advance the roll until ittouches the Paper Retainer (b).Once the roll

Cause Corrective ActionWhen Detect Mismatch in the Control Panelmenu is set to Pause, the type of paper loadeddoes not match the type specified in the

"Replace roll with 10 in. wide or larger roll."Cause Corrective ActionThe loaded paper is too small.(When you have attempted to print a test

Cause Corrective ActionBecause the Platen is soiled with ink or other substances, the size of the clear filmcannot be detected.Open the Top Cover and

Cause Corrective ActionYou have attempted to print on a roll, but noroll is loaded. (See "Loading Rolls in the Printer.") →P.11Press ▲ or ▼

No sheets.No sheets.Cause Corrective ActionA sheet has come out of the printer during printing.1.Lift the Release Lever and remove the paper.2.Reload

Paper loaded askew.Paper loaded askew.Cause Corrective ActionPaper loaded crooked was detected when the paper was advanced. Lift up the Release Lever

Cause Corrective ActionThere are sheets left on theEjection Guide.4.If "Not finished printing. Finish printing remaining jobs?" is shown on

Media take-up unit ready.Media take-up unit ready.Cause Corrective ActionThe Take-up Reel setting in the printer Set./Adj. Menuwas changed from Enable

Cause Corrective ActionThe paper is loaded askew. Press ▲ or ▼ to select Change Paper and straighten the paper so that the edges are be-tween the ink

Messages regarding inkMessages regarding inkInk insufficient. ...

7 Holding the edge of the roll paper, lift the ReleaseLever.8 Hold the edge of the roll paper as you gently pull itevenly with both hands to the posit

Ink tank is empty.Ink tank is empty.Cause Corrective ActionThere is no ink left in an ink tank.There are no ink colors with × displayed above the rema

Messages regarding printing or adjustmentMessages regarding printing or adjustmentCannot execute this command. Use other paper. ...

Cause Corrective ActionNote that this is displayed when all of the following are satisfied.•If "Set Exec. Guide" is On in the Control Panel

Move the blue platen switch No.xx to the right. (xx represents a number)Move the blue platen switch No.xx to the right. (xx represents a number)Cause

Messages regarding printheadsMessages regarding printheadsCannot adjust printhead. ...

Cannot recognize print head x. (x is L, R, or not displayed)Cannot recognize print head x. (x is L, R, or not displayed)Cause Corrective ActionNo Prin

Messages regarding the maintenance cartridgeMessages regarding the maintenance cartridgeNo maintenance cartridge. ...

Messages regarding the hard diskMessages regarding the hard diskHard disk error. ...

Cause Corrective Action100 jobs are stored in the Personal Box.Delete unneeded jobs stored in personal boxes. (See "Deleting Saved Jobs.") →

Other MessagesOther MessagesGARO Wxxxx (x represents a number) ...

10Once paper feeding starts, you will need to do the following, based on the ManageRemainRoll setting andthe barcode printed on rolls. (See "Kee

Prepare for parts replacement.Prepare for parts replacement.Cause Corrective ActionIt is almost time to replace consumables forwhich service is requir

Error MessagesError MessagesBefore borderless printing, move the blue platen switch. ...

Prepare for parts replacement. ... 150

Index AAdjust Length... 97Adjust Printer...

iPF9400S Basic GuideENGCanon Inc.30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, JapanCanon U.S.A., Inc.One Canon Plaza, Lake Success, NY 11042

4Press ▲ or ▼ to select "Yes", and then press the OK button.The roll is rewound.Important•If you have selected ManageRemainRoll > On inth

8 Lower the Ejection Guide and close the Top Cover.Note• To load new paper in the printer at this point, see "Loading Rolls in the Printer."

Handling sheetsHandling sheetsLoading Sheets in the Printer ...

2 Lift the Release Lever and open the Top Cover.Important•Do not touch the Linear Scale (a), Carriage Shaft(b), or Fixed Blade (c). This may stain you

PrefacePrefaceSafety PrecautionsSafety PrecautionsSafety Precautions ...

When inserted, sheets are automatically held by suction against the Platen.Important• Load a sheet so that it is parallel to the Paper Alignment Line

Press ▲ or ▼ to select the type of paper, and then press the OK button.The printer now starts feeding the paper.Note• For details on types of paper to

6 Lower the Release Lever and close the Top Cover. Removing Sheets

Consumables and MaintenanceConsumables and MaintenanceInk TanksInk TanksInk Tanks ...

Important• There may be ink around the ink supply section of ink tanks you removed. Handle ink tanks carefully during replace-ment. The ink may stain

Access the menu for Ink Tank replacement1 On the Tab Selection screen of the Control Panel, press ◀ or▶ to select the Ink tab ( ).Note• If the Tab Sel

3 Hold the Ink Tank by the grips (a) and remove it.Press the OK button.Important•If there is still ink in the Ink Tank you removed, store it with thei

2 Lift the stopper (a) of the Ink Tank Lock Lever forthe color to replace. Lift the Ink Tank Lock Leveruntil it stops, and then push it down to the fr

Note• Dispose of used ink tanks according to local regulations.Load the Ink Tank (330 ml)1 Before opening the pouch, tilt the Ink Tank to the leftand

3 Press the OK button and insert the Ink Tank intothe holder facing as shown, with the ink holesdown.Important• Ink tanks cannot be loaded in the hold

Caution• Always grip the plug to remove the power cable from the power outlet. Pulling on the power cable could damage thecable and lead to a fire or

5 Make sure the Ink Lamp is lit in red.Note• If the Ink Lamp is not lit in red, reload the tank.6 Close the Ink Tank Cover.Important• After Ink Tank r

Important• Do not remove and agitate ink tanks that have already been installed in the printer. Ink may leak out.• If you do not agitate the Ink Tank,

4 Lift the Ink Tank Lock Lever until it stops, and thenpush it down until it clicks into place.5 Make sure the Ink Lamp is lit in red.Note• If the Ink

Important• After Ink Tank replacement, always close the Ink Tank Cover. If the Ink Tank Cover cannot close, some InkTank Lock Lever may not be closed

PrintheadsPrintheadsPrinthead ...

Important• There may be ink around the nozzles of the Printhead you remove. Handle the Printhead carefully during replacement.The ink may stain clothi

Replace the Printhead1 Open the Top Cover.2 If the Carriage Cover is dirty, use a damp cloth thatyou have wrung out completely to wipe it clean.Import

3 If the ventilation duct (a) is dirty, use a damp cloththat you have wrung out completely to wipe itclean.If the Carriage is obscuring the ventilatio

6 Pull up the Printhead Fixer Cover to open it com-pletely.7 Remove the Printhead and press the OK button.Note• Dispose of the used Printhead in accor

Important• When handling the Printhead, always hold it by the grips (a). Never touch the nozzles (b) or metal contacts(c). This may damage the Printhe

OtherWarning• Never disassemble the printer or attempt repairs. There are high voltage parts inside the printer that can cause a fire orelectrical sho

11 Pull the Printhead Fixer Cover down toward thefront to lock the Printhead in place.12 Push the Printhead Fixer Lever toward the back ofthe printer

14 Close the Top Cover.Ink now fills the system. It takes about 13 minutesfor ink to fill the system.Important• While ink is being filled, definitely

Cutter UnitCutter UnitCutter Unit ...

Replacing the Cutter Unit1 Open the Top Cover.2If the Cutter Unit or Carriage Cover is dirty, use a damp cloth that you have wrung out completely to w

4 Holding the Cutter Unit by the Lock Lever (a) and grip (b),remove it from the Carriage.Caution• Never touch any part of the Cutter Unit except the L

7 Close the Top Cover.8A confirmation message is displayed about the Cutter Unit lock.Press ▲ or ▼ to select "Yes", and then press the OK bu

Maintenance CartridgeMaintenance CartridgeMaintenance Cartridge ...

Confirm the messageWhen the Maintenance Cartridge is almost empty, a message is shown on the Display Screen. According to themessage, replace the Main

Replace the Maintenance Cartridge1 Open the box, remove the plastic bag, packagingmaterial, and Shaft Cleaner, and then take out theMaintenance Cartri

Important• Used maintenance cartridges are heavy. Always grasp the cartridge firmly and keep the cartridge level duringremoval and storage. If you dro

If such changes or modifications should be made, you could be required to stop operation of the equipment.Canon U.S.A. Inc.One Canon Plaza, Lake Succe

7 Keeping the new Maintenance Cartridge level, in-sert it all the way in.8 Close the Maintenance Cartridge Cover.9 Press the OK button.The printer now

2Press the OK button.The Set./Adj. Menu is displayed.3Press ▲ or ▼ to select Maintenance, and then press the OK button.4Press ▲ or ▼ to select Repl. S

Important•Do not touch the Linear Scale (a), Carriage Shaft(b), or Fixed Blade (c). This may stain yourhands and damage the printer. 7 Holding the new

Cleaning the PrinterCleaning the PrinterCleaning Inside the Top Cover ...

Note• If the Cleaning Brush is dirty, rinse it in water.3 Using a damp cloth that you have wrung out com-pletely, wipe inside the Top Cover to clean i

4 Close the Top Cover.Cleaning the PrintheadCleaning the PrintheadIf printing is faint, cleaning the Printhead may improve results.Choose one of two P

5Press ▲ or ▼ to select Head Cleaning A or Head Cleaning B, and then press the OK button.Head cleaning is now executed.6Print a test pattern to check

Printer PartsPrinter PartsOperations and Display ScreenOperations and Display ScreenControl Panel ...

•▼ buttonPress this button when viewing menus to display the next menu item or setting value.fOK buttonPress this button on the Tab Selection screen t

Note• If the Tab Selection screen is not displayed, press the Menu button.Simply press buttons on the Control Panel to access menus on various tabs fr

Manuals for this printerManuals for this printerManuals for this printer ...

•Lower menus are available if is displayed at left next to the second and subsequent rows. To access thelower menus, select the menu and press the O

3Repeat steps 1 and 2 to complete the settings, and then press the OK button.Note• If a confirmation message is displayed regarding the setting you en

Menu StructureMenu StructureThe menu structure is shown categorized by tab. The * on the right side of an item indicates the default value.The printer

First Level Second Level Third Level Fourth Level Fifth Level Return DefaultsPaper DetailsKeep Paper Type Off *┋ On*1: For information on

*1: If a pending job is selected, Print Anyway is displayed. Set./Adj. MenuLimited items are displayed during printing. The displayed items are indica

First Level Second Level Third Level Fourth Level Fifth Level Sixth Level Seventh Level DNS Domain Name (*9) IPv6 (*8) IPv6 Su

First Level Second Level Third Level Fourth Level Fifth Level Sixth Level Seventh Level Length Unit meter *┋ feet/inch Detect Mis-matc

*3: Available if Adj. Priority is Automatic or Print Length.*4: Not displayed if IPv4 Mode is Manual.*5: Not displayed if NetWare is Off.*6: Not displ

Printer partsPrinter partsFront ...

iInk Tank CoverOpen this cover to replace an Ink Tank. (See "Ink Tank Cover (Inside).") →P.72jControl PanelUse this panel to operate the pr

3 When the imagePROGRAF Support Informationis displayed, click the User Manual icon or the Pa-per Reference Guide icon.Note• Click Visit the imagePROG

aCarrying HandlesWhen carrying the printer, have six people hold it by these handles under both sides.bMedia Take-up Unit Power InletConnect the power

cCarriageMoves the Printhead. The carriage serves a key role in printing. (See "Carriage.") →P.71dCarriage ShaftThe Carriage slides along t

fCutter UnitA round-bladed cutter for automatic paper cutting. Retracted when not in use.gShaft CleanerPrevents the Carriage Shaft from becoming dirty

aInk Color LabelLoad an Ink Tank that matches the color and name on this label.bInk Lamp (Red)Indicates the state of the Ink Tank as follows when the

Printer RelocationPrinter RelocationPreparing to Transfer the PrinterPreparing to Transfer the PrinterPreparing to Transfer the Printer ...

Remove paper1Remove the paper.•Rolls (See "Removing the Roll from the Printer.") →P.15•Sheets (See "Removing Sheets.") →P.21Acce

Removing Ink Tanks1 Open the left and right ink tank covers.2 Lift the stopper (a) of the Ink Tank Lock Lever (a).Lift the Ink Tank Lock Lever until i

Important•Store the Ink Tank you removed in the box with the ink holes (a)facing up. Otherwise, ink may leak and cause stains. 4Repeat steps 2 and 3 t

7When the process is finished, "Preparations for moving the printer finished. Turn the power off" is dis-played.When this happens, replace t

4 Grasp the Belt, insert it between the Belt Stopper,and affix the Belt Stopper with a hex screw at theposition indicated.Important• Here, the Belt St

•Screens depicted in this user manual for the printer driver or other software may be different from the ac-tual screens because of subsequent updates

8Remove the Stand by reversing the installation procedure, when it was attached to the printer.9Disassemble and repackage the Stand by following the i

Caution• Moving the printer requires at least six people, holding it on both sides. Be careful to avoid back strain andother injuries.•When moving the

4 Remove tape and packaging material attached tothe printer. Also open the Top Cover and removestoppers and spacers inside the printer.5 Connect the p

8 Open the Ink Tank Cover and install the ink tanks.9Install the Software and the Electronic Manuals.Note that the driver installation procedure varie

Software InstallationSoftware InstallationInstalling the Printer Driver (Windows)Installing the Printer Driver (Windows)Installing the SoftwareInstall

Important•For USB connections, when the dialog box atright is displayed, make sure the printer is onand connect the printer and computer with theUSB c

Installing the Printer Driver (Mac OS X)Installing the Printer Driver (Mac OS X)Installing the SoftwareInstalling the SoftwareThe basic instructions f

4 After installation, click Quit.Installation of the software is now finished.Next, connect the printer and computer.5After confirming the printer is

Convenient Printer Driver FeaturesConvenient Printer Driver FeaturesPrint Preview ...

Configuring Settings in Mac OS X1. In the File menu of the source application, choosethe appropriate menu item for printer settings todisplay the Prin

Handling PaperHandling PaperHandling rollsHandling rollsAttaching the Roll Holder to Rolls ...

Rotate Page 90 degrees (Converse Paper)Rotate Page 90 degrees (Converse Paper)You can conserve roll paper by specifying particularsettings as suitable

Borderless PrintingBorderless PrintingIn regular printing, a margin required by the printer isadded around the original. With borderless printing,you

Large-Format PrintingLarge-Format PrintingYou can create vertical or horizontal banners by print-ing originals in banner formats on rolls.Originals cr

Enlarged/Reduced PrintingEnlarged/Reduced PrintingOriginals can be printed at larger or smaller sizes, asdesired.Configuring Settings in Windows1. Acc

Other Methods of Printing: Printing from Print Plug-InsOther Methods of Printing: Printing from Print Plug-InsUsing print plug-ins, you can print dire

Adjustments for Better Print QualityAdjustments for Better Print QualityAdjusting the PrintheadAdjusting the PrintheadAutomatic Adjustment to Straight

Important• Always make sure the loaded paper matches the type of paper specified on the printer. Adjustment cannot becompleted correctly unless the lo

Adjusting the feed amountAdjusting the feed amountSelecting a Feed Amount Adjustment Method ...

Automatic Banding AdjustmentAutomatic Banding AdjustmentIf printed images are affected by banding in different colors across the sheet, execute Adj. Q

3Press the OK button.The Set./Adj. Menu is displayed.4Press ▲ or ▼ to select Adjust Printer, and then press the OK button.5Press ▲ or ▼ to select Feed