Canon VB-C500D User Manual

NETWORK VIDEO RECORDERVK-64/VK-16Administrator’s ManualVer. 2.2

xContentsChapter 7 Backup Scheme Chapter Overview ...

4-20Register Camera ServerSelect a Storage Server1. Select a [Storage Server] from the drop-down menu which lists pre-configured Storage Servers and e

4-21Register Camera ServerRegister Camera Server and Set Recording ScheduleConfigure External Device InputTo switch On or Off the external device inpu

4-22Register Camera ServerUpdate or Set the Viewer Thumbnails1. In the [Preview] area, click [Update] to recapture an image used for the thumbnail of

4-23Register Camera ServerRegister Camera Server and Set Recording Schedule3. You can also select an already specified camera position from the [Prese

4-24Register Camera ServerSave SettingsTo save Camera Server settings, click [Save Changes] at the bottom right-hand corner of the [Camera Summary] wi

4-25Register Camera ServerRegister Camera Server and Set Recording Schedule2. Click [Edit Camera Server].The [Edit Camera Server] dialog appear. The E

4-26Register Camera ServerDelete Camera ServerThe right-hand portion of the [Camera Summary] window features [Remove Camera Server] for removing the C

4-27Register Camera Server and Set Recording ScheduleOverview of Recording Schedule SettingAfter you have registered the Camera Server, you can set re

4-28Recording ScheduleTwo types of recording schedules are available: Normal Schedule and Special Day Schedule. For both types of schedules, you must

4-29Recording ScheduleRegister Camera Server and Set Recording Schedule4.Click the [Special Day Schedule] tab to display the [Special Day Schedule] sc

xiContentsChapter 9 Troubleshooting Chapter Overview ...

4-30Recording ScheduleNotez The scheduling area functions the same as the Normal Recording Schedule but only covers a single day (from 00:00 hrs. to 2

4-31Register Camera Server and Set Recording ScheduleSet Normal ScheduleThe [Normal Schedule] consists of: • [Storage Server] list - Select the Storag

4-32Set Normal ScheduleCreate Normal ScheduleDisplay the [Recording Schedules] screen1. In the Menu Bar, select [View]  [Configuration]. The [Configu

4-33Set Normal ScheduleRegister Camera Server and Set Recording ScheduleConfiguration is discussed on the following pages.Set the recording periodClic

4-34Set Normal ScheduleSelect a day of the week to record videoIn the [Repeat on] area, check the days you wish to repeat the recording period you hav

4-35Set Normal ScheduleRegister Camera Server and Set Recording ScheduleConfigure Audio RecordingIf you want to record audio when video recording mode

4-36Set Normal Schedule2. Check [Preset Tour] to move among multiple preset positions sequentially (VB-C60, VB-C300, VB-C50i/VB-C50iR only). Click [Se

4-37Set Normal ScheduleRegister Camera Server and Set Recording ScheduleSet the Night Mode and Resolution (VB-C500VD, VB-C500D, VB-C60, VB-C300, VB-C5

4-38Set Normal ScheduleSet Additional OptionsTo enable the [Exposure], [WB] (White Balance), [Smart Shade Control], and/or [Focus] on the [Camera Cont

4-39Set Normal ScheduleRegister Camera Server and Set Recording ScheduleSet External Device Output1. Click [External Outputs Setting] to control any e

xiiAbout ManualsVK-64/VK-16 comes with three manuals including this document.z Setup GuideA manual that introduces this software.Be sure to read this

4-40Set Normal ScheduleSave Schedules1. To save the Normal Schedule, click [Save Schedule] at the bottom right-hand corner of the [Normal Schedule] wi

4-41Register Camera Server and Set Recording ScheduleChange Camera Server SettingsClick [Setup] in the [Add Schedule Item] and [Edit Schedule Item] di

4-42Change Camera Server SettingsItems related to recording schedule setting are as follows. See the Camera Server's manual for details.User Name

4-43Change Camera Server SettingsRegister Camera Server and Set Recording SchedulePreset• Presets should be set on the Camera Server in advance. You c

4-44Batch-Setting SchedulesWhen you set schedule, you can set multiple schedules at one time.Create Multiple Camera SchedulesYou can click and drag sc

4-45Register Camera Server and Set Recording ScheduleSet Continuous RecordingYou can set Continuous Recording with the frame rate of 0.1 to 30 frames

4-46Set Motion Detection Recording Set Motion Detection Recording SettingsThe Motion Detection recording starts when a motion has been detected.Confi

4-47Set Motion Detection RecordingRegister Camera Server and Set Recording ScheduleEdit Motion Detection Recording SettingsYou can specify the detecti

4-48Set Motion Detection RecordingStep 2: Set Motion Detection Options Set the following options on the [Motion Detection Settings] dialog.1. In the [

4-49Set Motion Detection RecordingRegister Camera Server and Set Recording ScheduleStep 3: Set the active region for recordingIn the [Active Region] f

xiiiImportant: Before Starting OperationsIt is recommended that you perform tests under actual conditions before starting operations.z This recording

4-50Set Motion Detection Recording• Yellow color bar - Changed area is equal to or greater than the specified [Area Ratio] (activity peaks on or to th

4-51Set Motion Detection RecordingRegister Camera Server and Set Recording ScheduleStep 4: Set the Detection Regions (VB-C500VD/VB-C500D/VB-C60)1. If

4-52Set Motion Detection RecordingStep 6: Set frame rate and pre and post event recording duration1. [Max. Frame Rate] - select a maximum frame rate f

4-53Register Camera Server and Set Recording ScheduleSet Sensor Event Recording Set Sensor Event Recording SettingsThe Sensor Event recording starts

4-54Set Sensor Event RecordingEdit Sensor Event Recording SettingsYou can specify recording settings based on the occurrence of a sensor event. A numb

4-55Set Sensor Event RecordingRegister Camera Server and Set Recording ScheduleStep 2: Enable recording and set an event priority1. Check [Record on t

4-56Set Sensor Event RecordingStep 5: Set Additional Options (VB-C500VD, VB-C500D, VB-C60, VB-C300)To use the Exposure, White Balance, Shade Control,

4-57Set Sensor Event RecordingRegister Camera Server and Set Recording Schedule3. [Record for __ sec. after event] - enter a number of seconds for the

4-58Set Preset TourUse the Preset Tour function to move among multiple preset positions sequentially. In the [Add Schedule Item] and [Edit Schedule It

4-59Set Preset TourRegister Camera Server and Set Recording Schedule3. Select a preset to add from the [Preset] drop-down menu.4. For the selected pre

xivImportant: Before Starting Operations

4-60Set Preset TourChange the Preset Order1. Check the [Preset Tour] box and click [Settings]. The [Preset Tour Settings] dialog appears.2. Select a p

4-61Set Preset TourRegister Camera Server and Set Recording ScheduleNoteIf the following warning appears, change the settings according to the tables

4-62Set a Special Day Schedule Special Day Recording[Special Day Schedule] window is used for configuring particular days such as public holidays. Wh

4-63Set a Special Day ScheduleRegister Camera Server and Set Recording ScheduleAdd, Edit and Delete a Schedule Type[Add Schedule Type] dialog allows y

4-64Set a Special Day ScheduleEdit a Schedule Type1. In the [Special Day Schedule] window, click a schedule type in the [Special Day Schedule] list to

4-65Set a Special Day ScheduleRegister Camera Server and Set Recording ScheduleAdd and Delete a Day[Select Date] calendar allows you to select a day t

4-66Set a Special Day ScheduleDelete a Day1. In the [Special Day Schedule] window, click a schedule type in the [Special Day Schedule] list, for examp

4-67Set a Special Day ScheduleRegister Camera Server and Set Recording ScheduleSave Changes1. Click [Save Schedule] to keep all your settingsThe setti

4-68Display Recording Setting SummaryCheck Summary Information of a Recording ScheduleDisplay the summary information of the set recording schedule.Cl

4-69Display Recording Setting SummaryRegister Camera Server and Set Recording ScheduleCheck Summary Information of Storage ServerYou can check summary

System Overview

4-70Display Recording Setting SummaryCheck the details and click [OK] to close the [Storage Server Summary] dialog box.Notez The [Storage Server Summa

Viewer Reference

5-2Chapter OverviewThis chapter explains how to use and configure the Viewer.Set ViewerExplains how to configure settings that are specific to the Vie

5-3Chapter OverviewViewer Reference

5-4Viewer Operation Flow[Location] list ( P. 5 - 3 1 ) Drop-down menu indicating locations available in the system.[Zone] list ( P. 5-31) Drop-dow

5-5Viewer Operation FlowViewer ReferenceCamera Selection Area ( P. 5 - 3 0 )Thumbnails of Camera Servers added to each zone are displayed here. Thum

5-6Start the Viewer How to LaunchBefore launching the Viewer, make sure your monitor resolution is set to 1024 x 768 pixels or more.Start the ViewerT

5-7Start the ViewerViewer Reference Launch by Connecting to the localhostIf you want to use the local PC where Viewer is installed as Master Storage

5-8Start the Viewer4. Click [Connect].5. Enter your [User Name] and [Password], and click [Login]. Launch without Storage Server (Viewer Only Mode)Yo

5-9Start the ViewerViewer Reference Functions not Available in Viewer Only ModeWhen you launch the Viewer with Viewer Only Mode, the following functi

1-2Chapter OverviewThis chapter provides preliminary information you should know before using the VK-64/VK-16 and explains the operating environment a

5-10Start the Viewer Viewer Start-up WindowWhen you start VK-64/VK-16 for the first time when no Layouts have been configured, you will notice that t

5-11Start the ViewerViewer Reference Viewer Start-up OptionYou can set the start-up option of the Viewer to omit the display of Start-up screen ( P.

5-12Menu Bar of Viewer Screen Functions of Menu BarThe following functions are available from the menu bar.Menu Submenu FunctionFileChange Master Sto

5-13Viewer ReferenceViewer Setting[Viewer Settings] windowThe [Viewer Settings] window is used for settings such as notification priorities and the li

5-14Viewer SettingSet the Tab for Administrator Set whether to select the Master Storage Server when the Viewer starts upA Master Storage Server main

5-15Viewer SettingViewer Reference Set Event NotificationsWhen an event occurs, it is indicated in the [Live Events Log] in the Viewer. In [Event Not

5-16Viewer SettingAbout PrioritiesSet up notifications by priority from 1 (highest) to 5 (lowest). Priorities are color-coded as follows.Set the Tab f

5-17Viewer SettingViewer Reference Automatic Audio Termination SettingThe camera which is sending or receiving audio to a Viewer cannot interact with

5-18Viewer Setting Superimpose the Date and Time on Still FramesSelect the [Superimpose the date and time on the still frame] checkbox to additionall

5-19Viewer ReferenceArrange and Save LayoutsThis chapter details how to create and save Video Window Layouts and Layout Sequences.Manage Video Layouts

1-3Chapter Overview11System Overview

5-20Arrange and Save LayoutsTo create a new layout (a previously-saved layout is displayed):Click the Layout button to open the menu, and then selec

5-21Arrange and Save LayoutsViewer ReferenceCreate a new folder1. In the [Organize Layouts & Layout Sequences] dialog, click on a shared or person

5-22Arrange and Save Layouts Save a Layout or Layout SequenceAdministrators and Operators can save layouts and layout sequences to an existing folder

5-23Arrange and Save LayoutsViewer Reference Arrange Layout Sequences You can set up an automated sequence of shared and personal layouts to display

5-24Arrange and Save LayoutsStart Layout SequencesTo start the layout sequence, select it from the Layout menu.When a layout sequence is running, furt

5-25Arrange and Save LayoutsViewer Reference Alignment GridSelect the [Alignment Grid] from the [Layout Grids] sub-menu. The Viewing Area displays a

5-26Arrange and Save LayoutsCreate and align more Video WindowsClick and drag other camera thumbnails onto the Viewing Area to create Video Windows fo

5-27Arrange and Save LayoutsViewer ReferenceThe Viewing Area with a [Small Grid]The Viewing Area with a [Medium Grid]NoteThe number of viewers that ca

5-28Arrange and Save LayoutsThe Viewing Area with a [Large Grid]In this example, the Camera Selection Area and Timeline are hidden ( P. 5-29). Custo

5-29Arrange and Save LayoutsViewer ReferenceHide and Show Task AreasThe [View] menu allows you to show/hide task areas and other display elements in t

1-4Preparation FlowThe following explains the flow from setting up the VK-64/VK-16 to starting the operation.The first step is to set up your Camera S

5-30Basic Video Window FunctionsThis section shows you how to create Video Windows for viewing in the Viewing Area and how to adjust camera angles.Sel

5-31Basic Video Window FunctionsViewer Reference Locations and the ZonesSelection is performed in the following order:Step 1: Select a Location from

5-32Basic Video Window FunctionsBasic Video Window Functions Create, scale and move Video WindowsOnce you have chosen a location and chosen a zone, y

5-33Basic Video Window FunctionsViewer ReferenceRe-size a Video Window1. Click a Video Window to highlight it. An arrow icon will appear in the lower

5-34Basic Video Window FunctionsAdd more Video WindowsClick and drag other camera thumbnails onto the Viewing Area to create Video Windows for monitor

5-35Viewer ReferenceArrange Video WindowsThere are various ways you can manage the layout of Video Windows in the Viewing Area ( P. 5 - 2 6 ) . Sele

5-36Arrange Video WindowsVideo Window Status Video Window Properties• Title bar - indicates name of camera, live or recorded video viewing.• Video di

5-37Arrange Video WindowsViewer ReferenceEach Video Window displays video from an individual camera. Video Windows can be re-sized, repositioned or cl

5-38Arrange Video WindowsPan, Tilt, Zoom ControlThis is done in one of three ways:• Directly from within the Video Window• Using the Camera Control Pa

5-39Arrange Video WindowsViewer ReferenceUsing the Camera Control PanelTo display, select [View] > [Camera Control] from the menu bar, or click the

1-5Preparation Flow11System OverviewRegister Camera Servers and Storage Servers and set up recording schedules.Monitoring live video and playing back

5-40Arrange Video WindowsExposure Control Items (when the Exposure Mode is Auto)Exposure Control Items (when the Exposure Mode is Manual)Notez Exposur

5-41Arrange Video WindowsViewer ReferenceWhite Balance Control ItemsNoteWhite Balance control is available with VB-C500VD, VB-C500D, VB-C60 and VB-C30

5-42Arrange Video WindowsSmart Shade ControlOther itemsNoteThe Smart Shade Control function is available for VB-C500VD, VB-C500D and VB-C60.Notez Focu

5-43Arrange Video WindowsViewer ReferenceSelect a Preset Camera AngleIf preset camera angles have been set up and stored as presets, they will be avai

5-44Arrange Video Windows Change the Received Video size (VB-C500VD, VB-C500D, VB-C60, VB-C50i/VB-C50iR, VB-C50FSi, VB-C50Fi only)You can select a vi

5-45Arrange Video WindowsViewer Reference Enable Exposure CompensationExposure compensation is to compensate for camera views with strong backlightin

5-46Arrange Video Windows Other Menu OptionsOther functions available from the Video Window menu include:Notez It is recommended to install the Viewe

5-47Arrange Video WindowsViewer Reference Viewer Shade ControlViewer Shade Control compensates darker regions of images and makes them lighter. Corre

5-48Use Timeline and View EventsThis chapter shows you how to use the Timeline for live and recorded viewing as well as view and search events. Timel

5-49Use Timeline and View EventsViewer Reference Monitor Live Video in relation to the TimelineWhen a Video Window is created from a camera thumbnail

iiIntroductionThank you for purchasing Network Video Recorder VK-64 v2.2 (hereafter referred to as VK-64). VK-64 is a network video recording and moni

1-6System Operation OverviewVK-64/VK-16 OverviewNetwork Video RecorderNetwork Video Recorder is software for viewing video, recording video and audio,

5-50Use Timeline and View Events Use the Timeline to play and extract videoYou can view recorded video by moving the playhead control in the Timeline

5-51Use Timeline and View EventsViewer ReferenceClick in the Event Display Area of the TimelineClick in the Event Display Area of the Timeline. The Pl

5-52Use Timeline and View Events One-minute manual recording (Record Now)A manual recording with duration of one minute can be initiated at the maxim

5-53Use Timeline and View EventsViewer Reference Shoot a SnapshotClick Capture Still Frame to keep the current image on a Video Window.1. Select a Vi

5-54Use Timeline and View Events Daylight Savings IndicatorThe Storage Server will adjust for [Automatically adjust clock for Daylight Saving Time] i

5-55Use Timeline and View EventsViewer Reference3. [Date] : Click the down arrow to select the date, or click on the date to directly input the date.4

5-56Use Timeline and View EventsView and Search Events [Live Events Log] listThe [Live Events Log] displays events that have occurred with one or mor

5-57Use Timeline and View EventsViewer Reference Overview of Alert ParametersAcknowledge and View EventsA new event entry will appear at the top of t

5-58Use Timeline and View Events Search EventsIf you have multiple events, you can initiate a search for a particular event via the [Event Search] di

5-59Use Timeline and View EventsViewer Reference Select Criteria for SearchingWhen you initiate a search, certain criteria can be specified such as P

1-7System Operation Overview11System OverviewNetwork Video Recorder VK-16Network Video Recorder VK-16 (hereafter referred to as VK-16) has the same ba

5-60Use Timeline and View EventsStep 6: Select a PrioritySelect a Priority from the drop-down list.Step 7: Click [Search]When you have entered the day

5-61Use Timeline and View EventsViewer ReferencePopup Video upon Event occurringSelect the [Popup a video window automatically when an event occurs] c

5-62Use Timeline and View Events

Operation and Management

6-2Chapter OverviewThis chapter explains points to notice concerning the Storage Server when you operating and maintaining the network camera system,

6-3Operation and ManagementHealth Check for Storage ServerVK Events (Timeline for VK Viewer)If any of the events listed in the table below occurs, you

6-4Health Check for Storage ServerNumber of Frames Queued for ProcessingThe [Camera Summary] screen displays the number of frames queued for processin

6-5Operation and ManagementOperation Guideline for Recording and ViewingThe following explains the automatic frame rate adjustment function for viewin

6-6Operational Guideline for Sensor Event RecordingProper Operation of Sensor Event Recording (Optimization of Sensor Arrangement and Sensitivity)Freq

6-7Operation and ManagementOptimization of Motion Detection Recording (Index)The Motion Detection recording is not suited to applications where high l

1-8Communication Mechanism of VK-64/VK-16The following explains the communication mechanism of the VK-64/VK-16, with using atypical system configurati

6-8Optimization of Motion Detection Recording (Index)

Backup Scheme

7-2Chapter OverviewThis chapter explains how to make backups for each purpose. Since the volume of video data the largest among various data types req

7-3Backup SchemePurposePurposes of backup include.• Backup for Data ProtectionPrevents data from system crush or hard disk failure. This type of back

7-4PreparationBackup DevicePrepare necessary equipment for backup depending on the data quantity of the VK-64/VK-16. Basically, you should use the DDS

7-5Backup SchemeFiles to Make a BackupStorage Location of Video Data, Audio Data, and Event DataVideo data being recorded is saved in a temporary file

7-6Files to Make a Backup• Recorded Data ConceptVideo data being recorded is saved in a temporary file, and the file is settled and saved as video dat

7-7Files to Make a BackupBackup SchemeEvent data<Save video in>: \WebView-NVR\eventfilesThe following file types are backed up:File name = NVR_E

7-8Backup for Data ProtectionAbout BackupWhen making a backup of data for protection, you must back up the following data:• Recorded video data ----

7-9Backup SchemeBackup for Archiving (Long-Term Storage of Data)When making a backup of data for long-term archive, you must back up the following dat

1-9Communication Mechanism of VK-64/VK-1611System OverviewApplication Types and FunctionsApplication FunctionStorage ServerSave logs information of s

7-10Backup Procedure for Video Data and Event DataBack Up Recorded Video Data and Event Data.1. Estimate the total quantity of recorded video data for

7-11Backup SchemeRestoration ProcedureRestore Data from Backup for Data ProtectionThe following explains how to reconstruct the Storage Server for the

7-12Restoration ProcedureRestore Data from Backup for Data ArchivingThe following explains how to restore only necessary files from the data backup fo

7-13Backup SchemeExamplesConfiguration 1: Backup for Data Protection 1Premise5 units of VB-C50iRecording conditionFrame rate is 1 fps (one frame per s

7-14ExamplesConfiguration 3: Backup for Data ArchivingPremise5 units of VB-C50iRecording conditionFrame rate is 1 fps (one frame per second), Camera S

System Maintenance

8-2Chapter OverviewThis chapter describes about the version upgrade, reinstallation and restoration of the older version for VK-64/VK-16, and about th

8-3System MaintenanceUpgrade VK-64/VK-16This section describes how to upgrade previous versions of VK-64/VK-16.Upgrade from Version1.01. Obtain the re

8-4Upgrade VK-64/VK-16Version upgrade from VK-Lite1. First, you need to buy VK-64/VK-16 v2.2 (there are no upgrade program available).2. Back up follo

8-5System MaintenanceReinstall VK-64/VK-16You cannot reinstall the software if you use the upgrade program.When You Have the Released Version1. Uninst

1-10Operating EnvironmentSupported Camera ServersThe table below shows the Camera Servers supported by VK-64/VK-16.This information is as of September

8-6Procedure for Restoring Previous VersionRequired Media and DataMake sure that you have the installation CD, patch installer and backed-up data for

8-7System MaintenanceCamera Server MaintenanceThe information about the latest firmware and backup/restore tools can be obtained on Canon Web site.Pro

8-8Camera Server Maintenance

Troubleshooting

9-2Chapter OverviewThis chapter explains the chart of countermeasures against failures, measures to be taken when a trouble occurs (troubleshooting),

9-3TroubleshootingTroubleshooting for RecordingWhen a recording trouble occurs when playing back recorded vide data (e.g., data is not found), you can

9-4VK TroubleshootingViewing Screen and Video WindowsThis section describes how to solve problems that may occur when you are using VK-64/VK-16.• Some

9-5VK TroubleshootingTroubleshooting• Recording cannot be performed.• Cannot log into a Storage Server from a Viewer.• Cannot view live video.Situatio

9-6VK Troubleshooting• It may take time to perform various viewer configuration changes or storage server operations.(If you are using Windows XP/Vist

9-7VK TroubleshootingTroubleshootingExtract Video• Cannot save video as no data could be found.Scheduling and Recording• Cannot initiate [Record Now]

1-11Operating Environment11System OverviewViewer* VK-Lite also supports Windows Vista Home Premium.* Only 32-bit Edition of Windows XP and Windows Ser

9-8VK TroubleshootingConnection Problems• Cannot connect to a Camera Server.• Cannot connect to a Master Storage Server.• The [Configuration and Prefe

9-9VK TroubleshootingTroubleshootingUpgrade Problems• Software cannot be upgraded to v2.2.Situation When you try to upgrade the software from v1.1, 1.

9-10Messages ListOperation Messages and Error MessagesError messages and operation messages displayed during normal recording and operation of VK-64/V

9-11Messages ListTroubleshootingStorage Server Configuration Error MessagesMessages CauseLogin settingsThis account does not have the right to logon a

9-12Messages ListUser managementAn account with this user name already exists.An attempt was made to add a user in the Storage Server by using a user

9-13Messages ListTroubleshootingConfigurationThe maximum file time must be less than or equal to 24 hours.An attempt was made to configure the maximum

9-14Messages ListViewer Confirmation MessagesThe < > part of the message differs depending on the situation. Messages CauseRegistering Storage S

9-15Messages ListTroubleshootingViewer Warning MessagesMessages CauseAdd Recording ScheduleThe audio transmission function of the camera is not availa

9-16Messages ListViewer Error MessagesThe < > part of the message differs depending on the situation. Messages CauseStarting the ViewerFailed to

9-17Messages ListTroubleshootingAdding/Editing/Deleting the Storage ServerYou cannot assign this name to a Storage Server.An attempt was made to regis

1-12Notes on Operating EnvironmentNotes on Use with Windows XPIf your Storage Server is installed to the PC on Windows XP SP2 or SP3 and your viewer i

9-18Messages ListAdding a Camera ServerThis camera server has already been set up to record to the selected storage server. Please check your settings

9-19Messages ListTroubleshootingRecording ScheduleThis schedule item overlaps a previously scheduled item. Please check your settings and try again.Th

9-20Messages ListViewing ScreenCommunication with the Storage Server '<storage server name>' has failed.To ensure that event and video

9-21Messages ListTroubleshootingViewing ScreenFailed to trigger manual recording for camera '<camera name>' on storage server '&l

9-22Messages ListAdding/Editing a Camera ServerThis camera server has already been set up without recording. Please check your settings and try again.

9-23Messages ListTroubleshootingCamera Summary windowThe changes you are trying to save cannot be sent to the storage server (<storage server name&

9-24Messages ListLayout Sequence dialogShared layout sequences may not contain personal layouts. The following layouts must be removed before the layo

9-25Messages ListTroubleshootingOrganize Layouts & Layout Sequences dialogUnable to create folder. The name '<folder name>' alread

9-26Messages ListVK-64/VK-16 Recording Engine LogsA list of messages shown in the Storage Server log file nvr_re_log_<N>.txt (<N> is eithe

9-27Messages ListTroubleshootingError resolving name for SMTP server host: port Error: <Winsock error code>: <Error message>When sending E

1-13Notes on Operating Environment11System OverviewWindows Server 2003/Windows Server 2008The default setting of security level of Windows Server 2003

9-28Messages ListERROR(timeout): socket type=(IMAGE/EVENT/COMMAND), cameraserver=(<host>:<port>)A timeout occurred while waiting for a res

9-29Messages ListTroubleshootingAccess Engine LogA list of messages shown in the Storage Server log file nvr_ae_log_<N>.txt (<N> is either

9-30Messages ListVK-64/VK-16 Viewer LogsA list of messages shown in the VK Viewer log file nvr_viewer_log_<N>.txt (<N> is either 0 or 1) i

9-31Messages ListTroubleshootingError Codes in Log FileWinsock Error CodesCodes Error Messages Description10038An operation was attempted on something

9-32Messages ListSMTP Error CodesHTTP Error Codes10091WSAStartup cannot function at this time because the underlying system it uses to provide network

9-33Messages ListTroubleshootingWininet Error Codes503 Service UnavailableThis occurs when the camera server is temporarily unable to process requests

9-34Messages ListPOP Error CodesVK Event InformationError Messages DescriptionERR never heard of mailbox name The mail address is incorrect.ERR invali

9-35Messages ListTroubleshootingConnection error to the camera serverError (on)/ok (off)Connection to host <camera server address> : <port>

9-36Messages ListWV407: Recording-mode streams unavailableThe following settings were configured for the stream for recording.a) JPEG recording at ove

Appendix

1-14Notes on Operating EnvironmentIf the content block dialog box is not displayed, you can use the procedure below to display the dialog box for addi

10-2Camera Server ControlThe following figure shows the order of priority for Camera Server control.When a recording position is specified in VK-64/VK

10-3AppendixHard DiskLifetime of Hard DiskA hard disk is a storage device that works physically, and has a limited lifetime. It is a kind of consumabl

10-4Hard DiskConfiguration for Reducing Rebuilding TimeAs described in the preceding section, it is important to shorten rebuilding time as far as pos

10-5AppendixHow To Check Software VersionFollow the procedure below to check the version of the software.Storage Server Configuration tool1. Open the

10-6Functional Limitations on MPEG-4VB-C500VD, VB-C500D and VB-C60 supports MPEG-4 format video in addition to JPEG format video. However, this are se

10-7AppendixIndexAAdd Camera Server...4-18[Add Camera Server] dialog ...4-18[A

10-8IndexLocation and Zone...4-10Add...4-12D

10-9IndexAppendixTTask Areas...5-29Timeline ...

PUB.YT1-1410-001 © CANON INC. 2009CANON INC.30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, JapanCANON U.S.A.,INC.One Canon Plaza Lake Success, N

1-15Notes on Operating Environment11System OverviewWindows Server 2008Enable Sound to Use Audio FunctionsThe sound function is disabled by default in

iiiIntroductionIcons Used in this ManualThe following icons are used in this guide to indicate descriptions that you should read in particular.Storage

1-16Notes on Operating EnvironmentWindows Vista/Windows Server 2008When using VK-64/VK-16 on Windows Vista Business/Enterprise/Ultimate/Windows Server

1-1711System OverviewSystem Design ConceptSystem Configuration ExampleWhen Viewing and Recording with one PCLoad on PC may increase depending on the n

1-18System Design ConceptWhen using multiple Storage Servers and ViewersOne or more Storage Servers can be used on the same network and Viewer applica

1-19System Design Concept11System OverviewWhen using multiple Storage ServersIf multiple Storage Servers are being used, you should specify the Master

1-20System Design ConceptServer Sizing ConceptDetermine your server configuration (components and the number of units) depending on 1) required hard d

1-21System Design Concept11System OverviewRequired Hard Disk CapacityThe size of the images varies depending on the configuration of the Camera Server

1-22System Design ConceptExample 2: MPEG-4 recording• Using 8 Camera Servers (VB-C60) for recording,• With each camera set to Medium Size (320 x 240)

1-23System Design Concept11System OverviewExample of bit rate with VB-C500VD/VB-C500D/VB-C60* (MPEG-4)(Mbps)MPEG-4 data size may increase when recordi

1-24System Design Concept* All of the data in the previous page sizes are only rough guide, and may increase or decrease depending on the object being

1-25System Design Concept11System OverviewStorage Server Performance<Case 1: in JPEG> <Case 2: in JPEG>Camera Servers: 24 units of VB-C60R

ivPurpose of This ManualThis manual is written for the System Administrator installing and operating the VK-64/VK-16 system. It explains the functions

1-26System Design ConceptNotes on Storage Server OperationIt is recommended to use the Storage Server exclusively for the VK-64/VK-16.Be sure to avoid

1-27System Design Concept11System Overview3. CPU: Pentium 4 3.8GHz, memory: 1GB, graphics board: Quadro FX1700When using the VB-C60 with Resolution=34

1-28VK-LiteVK-Lite is bundled with VB-C500VD, VB-C500D and VB-C60. This is a simplified version of the Network Video Recorder VK-64/VK-16. The differ

1-29VK-Lite11System OverviewFunctions that cannot be used in VK-Lite• Storage Server• Recording to NAS• MPEG-4 recording• Motion detection recording•

1-30Specification Comparison of VK-64/VK-16 and VK-LiteThis section explains what you need to know before using the VK-64/VK-16, and the required oper

Installation

2-2Chapter OverviewThis chapter explains how to install VK-64/VK-16.Setting up the Camera ServersFirstly set up Camera Server. For connection in detai

2-3InstallationInstallation ProceduresStart up the Installer1. To start installing VK-64/VK-16, insert the installation CD-ROM into the CD drive, and

2-4Installation Procedures3. Enter your License Key(s) and click [Next] to install VK-64/VK-16. Your License Key is indicated on the "About Licen

2-5Installation ProceduresInstallationFor VK-Lite, both of the following applications are installed.•Viewer• Storage ServerWhen you need to install ei

vContents Introduction ...

2-6Installation ProceduresUpgrade from Version 1.0, 1.1, 1.2, 1.3, 1.4, 2.0 and 2.1If you upgrade the Viewer from an older version, all the settings a

2-7Installation ProceduresInstallationPreparation and PrecautionUse NTFS-formatted hard diskThe hard disk where the software will be installed and vid

2-8Installation Procedures

Storage Server Configuration Reference

3-2Chapter OverviewThe Storage Server can record videos and events (sensor input and motion detection) data from multiple camera servers.This chapter

3-3Storage Server Configuration Reference[Storage Server Configuration] DialogHow to Start-UpDouble-click the [Storage Server Configuration v2.2] desk

3-4[Storage Server Configuration] DialogScreen ConfigurationThe [Storage Server Configuration] dialog has the following four tabs.•[Settings] Tab•[Eve

3-5[Storage Server Configuration] DialogStorage Server Configuration Reference[Events] TabYou can set the Storage Server to send an e-mail to the user

3-6[Storage Server Configuration] Dialog[Event Notification] TabIn the [Storage Server Configuration] dialog, [Event Notification] tab allows you to c

3-7[Storage Server Configuration] DialogStorage Server Configuration Reference[User Management] TabIn the [Storage Server Configuration] dialog, [User

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3-8Set the [Settings] TabIn the [Storage Server Configuration] dialog, [Settings] tab allows you to configure the items below.• Storage Server name•Pr

3-9Set the [Settings] TabStorage Server Configuration ReferenceHow to set the [Settings] TabChanging the Storage Server nameEnter a new name in [Stora

3-10Set the [Settings] TabEnter [Recorded Video Settings]1. [Maximum retained history] - Check the [Maximum retained history] option and enter a value

3-11Set the [Settings] TabStorage Server Configuration ReferenceSelect [Disk Drive Settings]1. [Drive] - Select the disk drive to configure, from the

3-12Set the [Settings] TabTo add a network drive1. Click [Add Network Drive].2. The [Add Network Drive] dialog appears.Select a drive to add as a netw

3-13Set the [Settings] TabStorage Server Configuration ReferenceTo remove a network drive1. Click [Delete Network Drive].2. Select a network drive and

3-14Set the [Settings] TabStart or Stop the Storage Server ProgramClick [Stop Storage Server] to stop the Storage Server.Click [Start Storage Server]

3-15Set the [Settings] TabStorage Server Configuration ReferenceMessageWhen you have changed items affecting recording settings:When you click [Apply]

3-16Set the [Settings] Tab4. Click [Add User or Group].The [Select Users or Groups] dialog appears.5. Enter the Windows account name in the [Enter the

3-17Storage Server Configuration ReferenceImportant: Disk Space Management Disk Space Management LevelThe Storage Server monitors the remaining disk s

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3-18Important: Disk Space ManagementIn case of Threshold LevelThe Storage Server continues recording video; however, it starts deleting the video file

3-19Important: Disk Space ManagementStorage Server Configuration Reference[Low disk space warning level] Calculation MethodThe [Low disk space warning

3-20Important: Disk Space ManagementLimit Level Calculation MethodThe Limit Level occurs when the Storage Server fulfills the condition 1. or 2. below

3-21Storage Server Configuration ReferenceSet [Events] Tab [Events] tab in the [Storage Server Configuration] dialog allows you to specify event prio

3-22Set [Events] TabHow to Set the Events TabSet the Priority for the EventSelect the priority for the event from drop-down menu for each setting item

3-23Storage Server Configuration ReferenceSet the [Event Notification] Tab [Event Notification] tab in the [Storage Server Configuration] dialog allo

3-24Set the [Event Notification] Tab3. Enter the host name or IP address of the [SMTP server] in SMTP Server and port number in [Port].4. If you wan t

3-25Storage Server Configuration ReferenceSet [User Management] Tab[User Management] tab in the [Storage Server Configuration] dialog allows you to se

3-26Set [User Management] TabHow to Set the [User Management] TabAdd a User1. Click [Add] on the [User Management] tab.The [Add User] dialog appears.2

3-27Set [User Management] TabStorage Server Configuration ReferenceDelete a User1. Click to select a user in the User List to delete it.2. Click [Remo

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3-28Set [User Management] Tab

Register Camera Server and Set Recording Schedule

4-2Chapter OverviewThis chapter explains how to store Camera Servers registration necessary for creating recording schedules on the Storage Server, as

4-3Register Camera Server and Set Recording ScheduleLaunch VK Viewer and Display the [Configuration and Preferences] ScreenHow to Launch VK-64/VK-16Do

4-4Launch VK Viewer and Display the [Configuration and Preferences] ScreenHow to Start VK-LiteDouble-click on the icon [VK-Lite Viewer v2.2] on the de

4-5Launch VK Viewer and Display the [Configuration and Preferences] ScreenRegister Camera Server and Set Recording ScheduleLaunch Storage Server by Sp

4-6Launch VK Viewer and Display the [Configuration and Preferences] ScreenWhen the Viewer accesses to a Master Storage Server which has not been set u

4-7Launch VK Viewer and Display the [Configuration and Preferences] ScreenRegister Camera Server and Set Recording ScheduleAccess to the Configuration

4-8[Storage and Camera Server Summary] WindowsUse the [Storage and Camera Server Summary] screen to create a location and zone, to add the Storage Ser

4-9[Storage and Camera Server Summary] WindowsRegister Camera Server and Set Recording Schedule[Storage Servers] and [Locations / Zones] optionsThe fo

ixContents Arrange Video Windows ...5-35Select M

4-10Location and ZoneCreate a location and zone for the preparation of registering the Camera Server. Cameras are grouped into Locations and Zones. Lo

4-11Location and ZoneRegister Camera Server and Set Recording ScheduleNotez The Location/Zone hierarchy is independent of the grouping of cameras into

4-12Location and ZoneAdd a Location and ZoneStep 1: Click [Add Location] on the [Locations / Zones] tab1. In the [Camera Summary] window, select the [

4-13Location and ZoneRegister Camera Server and Set Recording ScheduleEdit a Location and Zone1. Double-click a location or zone. The [Edit Location]

4-14Add Storage Server If you are using multiple Storage Servers, add each Storage Server as directed below. You need not perform these steps if you

4-15Add Storage ServerRegister Camera Server and Set Recording ScheduleEdit Storage Server1. In the [Storage and Camera Server Summary], select the [S

4-16Add Storage ServerDelete Storage Server1. In the [Storage and Camera Server Summary], select the [Storage Servers] tab. A list of Storage Servers

4-17Register Camera Server and Set Recording ScheduleRegister Camera ServerAfter preparing for Camera Server registration (i.e., creating a location a

4-18Register Camera ServerAdd the Camera Server1. In the [Search Results] dialog, click a Camera Server in the search results list to select it.2. Cli

4-19Register Camera ServerRegister Camera Server and Set Recording ScheduleConnect to Camera1. Enter the Host Name or IP address in [Host Name or IP],