Canon imageRUNNER 1310 Owner's Manual download pdf (Page 34)

MetaConsole for Unicenter NSM: Getting Started for Canon Guide 26

If the 2D Map is run after you stop and restart the MetaConsole server and the

MetaConsole Unicenter SnapIn, and the MetaConsole Devices icon still does not appear,

contact Technical Support. To determine what is wrong, Technical Support will require a

log from the MetaConsole Unicenter SnapIn service. To obtain this log, change the

LogToFile option in

console.properties

(see Chapter 5) from false to true and then

stop and restart the MetaConsole server and the MetaConsole Unicenter SnapIn service.

After they have been running for a few minutes, open the

file console.log using a

text editor and see if anything has been logged. Make a copy of this file to provide to

Technical Support. Both

console.properties and console.log are in the Uni

folder in the MetaConsole folder. The location of the MetaConsole folder was selected

during installation.

Old MetaConsole Classes or Objects Exist

If you upgrade from an earlier version of MetaConsole for Unicenter, you should

uninstall the old version MetaConsole and then recreate the repository before installing

the new version of MetaConsole. Ordinarily, uninstalling MetaConsole removes the old

MetaConsole classes and objects from the repository, but recreating the repository

guarantees that no old classes or objects are left around to cause conflicts.

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Canon imageRUNNER 1310 Owner's Manual Page 34