Canon BJC620 User Manual download pdf (Page 72)

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Due to today's rapidly changing personal computer environment, we have placed

troubleshooting information in a variety of places to ensure that the most accurate

information possible is available. The best way to find current information is through

our on-line support services and through our Fax Retrieval System. On-line services

include the World Wide Web, our BBS, and Compuserve.

This chapter contains very basic information to help solve printer problems. It

describes how to use Canon's various support services, covers a few basic problems,

and describes how to clear a paper jam. It also includes troubleshooting information

regarding the Microsoft Windows Printing System.

This section describes where to look for help. For information on the numbers for

these services, see Getting Help from Canon in Chapter 1 (page 1-3).

If you have an operational problem:

Look through the Windows Printing System on-screen Help for related

information.

If you have a need for a unique printer driver:

Contact Canon through the Web, its BBS, or CompuServe.

If you are an MS-DOS user (and do not have Windows):

Use Canon's Fax Retrieval System to obtain information regarding how

to use the printer with your MS-DOS applications.

If you have a hardware problem:

Call the Customer Care Center.

Chapter 5

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Canon BJC620 User Manual Page 72