Canon 220P Owner's Manual Page 83
- Page / 88
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Troubleshooting
Documents are double fed
Cause
Static electricity is causing the pages of the document to stick to each
other.
Solution Before you load a stack of documents, fan the documents.
Documents are double fed
Cause The type of paper of the documents is causing a paper feed error.
Solution
Load no more than ten pages of documents. (See p. 2-10.) Use bypass
feeding to scan the pages one by one.
A stack of documents are fed
together
Cause The feed selection lever is set to bypass feeding. (See p. 2-5.)
Solution Set the feed selection lever to page separation feeding.
Cannot connect to an FTP
server that can be accessed
from outside the company
Cause
The scanner cannot connect to an FTP server that requires firewall
settings to be configured.
Solution
Use an FTP server that does not require firewall settings to be
configured.
Scanning starts immediately
after I press a job button (certain
users only)
Cause The job buttons are designed to work that way. (See p. 4-14.)
Solution Place the document and then press a job button.
Cannot turn on the power
Cause
The AC adapter is not connected properly or the power plug is not
inserted.
Solution
Check the connections of the AC adapter and power plug. If the
problem is not resolved after checking the connections, contact your
local authorized Canon dealer.
The wrong send time is
displayed for an e-mail message
received at the destination
Cause
(1) The date and time settings are incorrect. (2) The time zone is set to a
different country.
Solution Contact the administrator, and check the “Language/Timezone” setting.
The sender’s address is not
displayed at the destination of
an e-mail message
Cause
The e-mail addresses of the user and administrator have not been
registered.
Solution Contact the administrator, and register the e-mail addresses.
Cannot connect to the network
(IP address conflict problem)
Cause The IP address that was set is already being used by another device.
Solution
Contact the system administrator of the network, and change the IP
address setting.
Cannot connect to the network
(LAN cable connection problem)
Cause The LAN cable is not connected properly.
Solution Check the connections of the LAN cable.
- Operation Guide 1
- Introduction 5
- ❏ Manuals for the Scanner 6
- ❏ Symbols Used in This Manual 6
- ❏ Table of Contents 8
- Chapter 1 Before Use 11
- Important Safety Instructions 12
- ❏ Moving the Scanner 13
- ❏ Handling 13
- (ScanFront 220P only) 15
- ❏ Disposal 15
- Names and Functions of Parts 16
- ❏ Side and Rear 17
- Chapter 2 Handling 19
- 1. Documents 20
- Handling 21
- 2. Preparing the Scanner 22
- ❏ Feed Selection Lever 23
- ❏ USB Port 23
- IMPORTANT 24
- Green (Top): 24
- Purple (Bottom): 24
- Keyboard 24
- 3. Placing Documents 25
- ❏ Placing a Card 26
- Lock lever 28
- ❏ Fingerprint Authentication 30
- 1. Flow of Scanner Operations 32
- Turning the Power ON and OFF 33
- 3. Login Screen 34
- ❏ List Type Login 35
- ❏ Key in Type Login 36
- Operating Procedures 37
- Screen Displayed after Login 38
- 5. User Settings Screen 39
- ❏ Registering a Fingerprint 41
- 7. Scanning Procedures 43
- ❏ Address Selection Screen 44
- ❏ USB Memory Screen 45
- ❏ Scanning 46
- 9. Press [Send] 48
- ❏ Registering a New Address 49
- FTP Registration Screen 50
- Group Registration Screen 50
- ❏ Modifying an Address 51
- ❏ Copying an Address 52
- 9. Scan/Delivery Options 53
- ❏ Scan Settings 54
- Detailed Settings 55
- Document orientation 56
- Bleed-through reduction 56
- Contrast 56
- ❏ File Formats 57
- PDF format 58
- Encryption Level 58
- ❏ Delivery Options 59
- Screen after sending 60
- 1. Web Menu Overview 62
- 2. Logging In to the Web Menu 63
- 3. User Settings 64
- ❏ User Settings 65
- 4. Address Book Settings 66
- Web Menu (User Mode) 67
- ❏ Registering New Addresses 68
- Address type: Shared folder 69
- ❏ Copying Addresses 70
- 5. Job Button Settings 72
- ❏ Registering New Job Buttons 74
- ❏ Scan Settings Overview 75
- File format 76
- Detailed settings 78
- ❏ Copying Job Buttons 79
- Chapter 5 Troubleshooting 81
- 1. Troubleshooting 82
- Troubleshooting 83
- Chapter 6 Index 85
- *C E-IE-576-03* 88
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