Canon DR-2010M Owner's Manual download pdf (Page 28)

Clearing a Paper Jam

When paper jams occur during scanning, use the following procedure

to clear them.

CAUTION

When removing jammed paper, take care not to cut your hands on

the edges of the paper.

Remove any documents that have been left in the eject

tray.

Problem 8 Scanned images are saved in TIFF instead of JPEG

format.

Solutions When the scanner driver’s [Mode] setting is [Auto Color

Detection], documents detected as black and white

(binary) are automatically saved as TIFF images,

regardless of document settings. This occurs because

JPEG format does not support black and white binary

format images. If you want to save all images in JPEG

format, change the scanning [Mode] to either [Color] or

[256-level Gray].

Problem 9 Each scanned image of a multi-page document is

saved as a separate document.

Solutions With CaptureOnTouch, you can scan multiple pages

into one image file when TIFF or PDF file format is

selected. To do this, select [File type], click the [Detail

Settings] button, and select [Save all pages as one file]

in the displayed dialog box.

Problem 10 Documents feed, but no scanned images are saved.

Solutions When Panel-Feeding is selected as the feeding method

on the scanner driver’s setting screen, after a document

is fed, scanning does not occur until the scan button is

clicked on the scan panel.

Problem 11 Scanned images of multiple pages cannot be saved

in a single JPEG or PICT file.

Solutions Multiple scanned images cannot be saved in a single

JPEG or PICT file. Save the images in either TIFF or

PDF format.

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Canon DR-2010M Owner's Manual Page 28