Canon CR-25 - imageFORMULA Desktop Check Scanner Specifications download pdf (Page 26)

With eCourier, your customers will no longer receive their original checks returned from Capitol

Bank. Instead, they may receive an image of the check or a substitute check, or the check may

be truncated. For this reason, you may want to notify customers about the change to your check

processing procedures. A notiﬁcation can be mailed to customers or displayed in prominent

locations.

Sample 1:

IMPORTANT BILLING CHANGE

Eﬀective Monday XX, XXXX (Company) will begin processing checks received for

payment electronically. This means we will send an image of each check to the

ﬁnancial institution for processing rather than the original check.

How will this change aﬀect me?

If you currently have checks returned in your ﬁnancial institution statement, then

you will continue to receive either an image of the check or a printed substitute

check. Both are acceptable as legal proof of payment.

What happens to my original check?

Original checks will be securely stored for XX days and then destroyed. The image

check or a substitute check will always be available from your ﬁnancial institution

for legal proof of payment.

What other payment options are available? (Company) will continue to accept

credit card payments or call (800) XXX-XXXX for other payment options.

Customer Notiﬁcation

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Canon CR-25 - imageFORMULA Desktop Check Scanner Specifications Page 26