Canon IMAGECLASS MF5700 User Manual Page 122
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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If You Cannot Solve the Problem
9-21
Troubleshooting
9
If You Cannot Solve the Problem
If you have a problem with your machine and you cannot solve it by referring to the
information in this chapter, contact Canon Authorized Service Facilities or the
Canon Customer Care Center at 1-800-828-4040 between the hours of 8:00 A.M.
to 8:00 P.M. EST Monday through Friday and 10:00 A.M. to 8:00 P.M. on Saturday.
For interactive troubleshooting, e-mail technical support, the latest driver
downloads and answers to frequently asked questions you can also visit our
support site at www.canontechsupport.com.
CAUTION
If the machine makes strange noises, emits smoke or strange smells, unplug
the power cord immediately, and then contact Canon Authorized Service
Facilities or the Canon Customer Care Center. Do not attempt to disassemble or
repair the machine yourself.
IMPORTANT
Attempting to repair the machine yourself may void the limited warranty.
If you need to contact Canon Authorized Service Facilities or the Canon Customer
Care Center, make sure you have the following information:
• Product name
MF5730/MF5750/MF5770
• Serial number
The serial number is on the label located at the back of the machine.
• CARPS software version number
See the Software Guide to check the software version number.
• Place of purchase
• Nature of problem
• Steps you have taken to solve the problem and the results
- Basic Guide 1
- MF5700 Series 2
- Manuals for the Machine 3
- How This Manual Is Organized 4
- Contents 5
- Chapter 2 Paper Handling 6
- Chapter 3 Document Handling 6
- Chapter 5 Copying 6
- Chapter 6 Scanning 7
- Chapter 7 Status Monitor 7
- Chapter 8 Maintenance 7
- Chapter 9 Troubleshooting 8
- Chapter 10 Machine Settings 8
- Chapter 11 Appendix 8
- How to Use This Manual 9
- Messages Displayed in the LCD 10
- Legal Notices 11
- Laser Safety 12
- CDRH Regulations 12
- Trademarks 13
- Copyright 13
- Disclaimers 13
- Use of Images 14
- Installation 15
- Power Supply 16
- Handling 17
- Maintenance and Inspections 18
- Consumables 20
- Other Warnings 20
- Introduction 22
- For Canadian Users 23
- Front View 24
- Rear View 26
- Operation Panel 27
- ■ MF5750 28
- ■ MF5730 28
- Standby Display 29
- Energy Saver Mode 30
- Press [Energy Saver] 31
- Paper Handling 32
- Printing Areas 33
- Loading Paper 34
- Specifying the Paper Size 41
- Specifying the Paper Type 42
- Face Down Paper Output Area 45
- Face Up Paper Output Area 46
- Document Handling 48
- Scanned Area of a Document 49
- Setting Up Documents 50
- Loading Documents in the ADF 51
- The Paper Path of the ADF 53
- Printing from Your Computer 54
- Me: [Set as Default]) 55
- Printing Documents 56
- Canceling Printing 57
- More Information 58
- Documents You Can Copy 60
- Making Copies 61
- Press [Start] 62
- Setting Enlarging/Reducing 63
- Improving Copied Image 65
- Adjusting Manually 66
- Special Features 67
- 2 on 1 Copy 69
- 2ON1 LTR 70
- TEXT/PHOTO 70
- NEXT PAGE :START 70
- END SCANNING :SET 70
- Reserve Copy 71
- Scanning 74
- Scanning Methods 75
- Status Monitor 78
- 0001 12:00 80
- 2 1 80
- Maintenance 84
- Cleaning the Scanning Area 85
- Cleaning the ADF Area 85
- When to Replace the Cartridge 87
- Print Yield 88
- Storage Precautions 89
- Handling Precautions 89
- Recycling Used Cartridges 90
- The Clean Earth Campaign 91
- U.S.A. PROGRAM 92
- • Complete Option A-1 93
- Shipping 94
- ■ Option A: Single Box Return 95
- Replacing the Cartridge 97
- Troubleshooting 102
- Open the front cover 103
- Remove the cartridge 103
- Close the front cover 106
- <DOCUMENT TOO LONG> 108
- LCD Messages 110
- Paper Feeding Problems 113
- Copying Problems 116
- Print Quality Problems 117
- Printing Problems 119
- Scanning Problems 120
- General Problems 121
- Machine Settings 124
- Menu Descriptions 125
- COMMON SETTINGS 126
- COPY SETTINGS 128
- PRINTER SETTINGS 129
- TIMER SETTINGS 130
- Appendix 132
- Specifications 134
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