Canon imageCLASS MF5950dw User Manual download pdf (Page 12)

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Troubleshooting

When an Error Message Appears

“Could not connect. More than one access point was detected.”

Cause

Other wireless LAN routers or access points within the connection range were detected.

Solution

Wait a few moments and specify the settings again.

Proceed to “Step4-A Setting the Machine Using the WPS (Push Button Mode),” on p.1-4.

”WPS connection failed.”

Cause

An error occurred while specifying the settings using the WPS function, resulting in a connection

failure.

Solution

Check if the wireless LAN router or access point that you are using supports

the WPS function. ( Proceed to “Selecting a Method for Setting the Wireless LAN,” on p.1-3.)

[If it is supported] Check the network connection.

Proceed to ”Checking Network Connections,” on p.2-6.

[If it is not supported] Set the access point manually.

Proceed to “Step4-B Setting the Access Point Manually and Connecting,” on p.1-6.

“Cannot nd access point.”

Cause

When searching for an access point, the WPS button on the wireless LAN router or access point

was not pressed within 2 minutes.

Solution

Specify the settings again.

Proceed to “Step4-A Setting the Machine Using the WPS (Push Button Mode),” on p.1-4.

Check the network connection if the message still appears.

Proceed to “Checking Network Connections,” on p.2-6.

 WPS – When specifying the settings in push button mode

Cause

The machine cannot detect the wireless LAN routers or access points because there is a problem

with the network connection.

Solution

Check the network connection.

Proceed to “Checking Network Connections,” on p.2-6.

 When setting by manually selecting an access point

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Canon imageCLASS MF5950dw User Manual Page 12