Canon PIXMA MX725 User Manual download pdf (Page 25)

3. Registered member accesses to the URL that is included in the e-mail, and

complete the registration

You can use this service from registered e-mail address.

Note

You can register up to 500 members.

Print from E-mail Troubleshooting

The Document Does Not Print

If You Cannot Register to the Service or Delete the Service

If you cannot print after the printer is repaired

The Document Does Not Print

If the document does not print, check the following:

•

Check that the printer power is on.

If the printer power is on, turn it off and then back on again, and check whether the issue is resolved.

•

Check that the printer is connected to the network.

• Check that the printer is connected to a LAN and the LAN has an Internet connection.

• Look at the printer operation panel and check that no error message is displayed.

If the problem persists, use the printer driver on your computer to execute printing and check whether

the document can be printed normally on the printer.

If the document cannot be printed, refer to the on-screen manual (operating instructions) that comes

with the printer.

• Check that the file attached to the e-mail is a Adobe PDF file or an JPEG file.

• Select Web service → Web service setup → Cloud settings → Print from E-mail setup →

Check address for printing, from the printer operation panel, and check that the send destination e-

mail address is correct.

• Check that the user's e-mail address for using this service is registered.

If you want to check the error details, the printer owner have to access the login URL （https://pr.mp.c-

ij.com/po）.

•

In the Print Status screen, click Go to Print History Screen and check the history of jobs that were

sent. You can check the error details.

If you want to check the error details, the printer owner have to access the login URL （https://pr.mp.c-

ij.com/po）.

Note

For a wireless LAN connection, after the printer is turned on, it may take a few minutes before

communication becomes possible. Confirm that your printer is connected to the wireless LAN, and

then try printing.

If You Cannot Register to the Service or Delete the Service

If You Cannot Register to the Service

•

If the printer operation panel display the message "Failed to register with "Print from E-mail".", the

registration to Print from E-mail may not have been completed in time. Select OK to release the error,

and start over again from the beginning.

•

Check that the firmware version of the printer has been updated.

If You Do Not Receive the URL to Complete the Registration by E-mail

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Canon PIXMA MX725 User Manual Page 25

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