Canon SELPHY ES20 User's Guide download pdf (Page 97)

Error Messages

Troubleshooting

Recharge the printer battery

• Change it with a fully charged battery pack or recharge the battery pack. You can

also use the printer's compact power adapter.

Cannot print! / Could not print XX images

• The following images cannot be printed.

- An image with a data size that is too big. Images larger than 8000 x 8000 pixels cannot

be printed

- An image that is corrupted

- An image other than JPEG

• When you want to print an image with the printer connected to the camera, check if

the size of the image matches the recording pixels of the image in the camera. If

the size is not appropriate, resize the image and convert it as necessary to a JPEG

image that the camera can display.

• Limit the size of image files to less than 8000 x 8000 pixels.

No Image.

• Check whether there are images recorded on the memory card.

• Check whether readable image data are recorded on the memory card.

• The image file name (folder name) sometimes cannot be recognized if it contains

double-byte characters (Japanese, Chinese or Korean). Change double-byte

characters to single-byte alphanumeric characters.

• Print data that has been edited or processed on a personal computer from the

personal computer.

Hardware Error

• Check if there are other problems than cartridge problems.

• Turn the printer and camera power off, then turn on again. If the error message

does not clear, contact a Canon Customer Support center for assistance.

Cartridge cover is open

• Close the cartridge cover. If the error message does not clear, turn the power off

and on again.

This camera cannot print B/W

Insert memory card to print

• Black and white printing is not possible when a camera is connected (except when

(PictBridge) is displayed on the LCD monitor of the camera). Insert a memory

card to print.

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Canon SELPHY ES20 User's Guide Page 97