Canon PIXMA MG3540 User Manual

MG3500 seriesOnline ManualTroubleshooting English

The Machine Stopped Working SuddenlyCannot Communicate with the Machine After the Network Settings Are ChangedCannot Communicate with the Machine over

Note• In Windows 8, Windows 7 or Windows Vista, a confirmation/warning dialog box mayappear when installing, uninstalling or starting up software.This

If You Cannot Resolve the ProblemIf you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller ofthe machin

Support Code List(MG3510, MG3520, MG3540, MG3550, MG3560, MG3570, MG3580)The support code appears on the computer screen when an error occurs."Su

• A000 to ZZZZB200 About the support code for paper jam, you can also refer to Support Code List (When Paper Is Jammed).103

Support Code List (When Paper Is Jammed)If the paper is jammed, remove it following the procedure appropriate for each case.• If you can see the jamme

1300CausePaper is jammed in the paper output slot.ActionIf you can see the jammed paper at the paper output slot, remove the paper following the proce

Note• When reloading the paper, confirm that you are using the paper suited for printing and areloading it correctly.•We recommend you use paper other

1303CausePaper is jammed inside the machine at the transport unit.ActionIf you can see the jammed paper at the front tray, or you cannot see the paper

5.Pull out the jammed paper slowly.When you pull the jammed paper, support the machine with your hand so that it does not fall down.Note• If the paper

7. Plug the machine back in and turn the machine back on.8. Reload the paper.All print jobs in the queue are canceled. Reprint if necessary.If you can

Check9 Make sure that the channel set to the access point is valid to communicatewith the computer, confirmed in Check 8.If not, change the channel se

1304CausePaper is jammed when performing automatic duplex printing.ActionIf the paper is jammed when performing automatic duplex printing, remove the

6.Push the open lever to open the transport unit.When you open the transport unit, support the machine with your hand so that it does not fall down.7.

Note•After you close the transport unit, take back the machine in original position at once.9.Plug the machine back in and turn the machine back on.10

Paper Is Jammed inside the MachineIf the jammed paper tears and you cannot remove the paper either from the paper output slot or from thetransport uni

4.Hold the jammed paper with your hands.If the paper is rolled up, pull it out.5. Pull the paper slowly not to tear it, then pull the paper out.6. Mak

If the paper is torn, a piece of paper may remain inside the machine. Check the following and remove thepiece of paper if it remains.• Does the piece

In Other CasesMake sure of the following:Check1 Are there any foreign objects around the paper output slot?Check2 Is the paper curled?Load the paper a

1003CauseThe machine is out of paper, or paper does not feed.ActionReload the paper and press the machine's Black or Color button.When you load t

1200CauseThe paper output cover is open.ActionClose the paper output cover and wait for a while.Do not close it while you are replacing a FINE cartrid

1202CauseThe paper output cover is open.ActionClose the paper output cover.119

Ink Remaining Level Is Not Displayed on Printer Status Monitor ofthe MachineUse the printer driver with bidirectional communication.Select Enable bidi

1250CauseThe paper output tray is closed.ActionOpen the paper output tray to resume printing.120

1310CauseThe size of paper may not be compatible with automatic duplex printing.ActionThe sizes of media suitable for auto duplex printing are A4 and

1401CauseThe FINE cartridge is not installed.ActionInstall the FINE cartridge.If the error is not resolved, the FINE cartridge may be damaged. Contact

1403CauseAppropriate FINE cartridge is not installed.ActionInstall the appropriate FINE cartridge.If the error is not resolved, the FINE cartridge may

1485CauseAppropriate ink cartridge is not installed.ActionPrinting cannot be executed because the ink cartridge is not compatible with this machine.In

1486CauseThe FINE cartridge is not installed in the correct position.ActionMake sure that each FINE cartridge is installed in the correct position.125

1487CauseThe FINE cartridge is not installed in the correct position.ActionMake sure that each FINE cartridge is installed in the correct position.126

1682CauseThe FINE cartridge cannot be recognized.ActionReplace the FINE cartridge.If the error is not resolved, the FINE cartridge may be damaged. Con

1684CauseThe ink cartridge cannot be recognized.ActionPrinting cannot be executed because the ink cartridge may not be installed properly or may not b

1686CauseThe ink may have run out.ActionThe function for detecting the remaining ink level will be disabled since the ink level cannot be correctlydet

Printing Speed Is SlowCheck1 The machine may be printing out or scanning a large job issued from anothercomputer.Check2 Make sure that the radio statu

1687CauseThe FINE cartridge is not installed properly.ActionOpen the paper output cover. When the head cover opens, push up the ink cartridge lock lev

1688CauseThe ink has run out.ActionReplace the ink cartridge and close the paper output cover.If printing is in progress and you want to continue prin

1702CauseThe ink absorber is almost full.ActionPress the machine's Black or Color button to continue printing. Contact the service center.132

1703CauseThe ink absorber is almost full.ActionPress the machine's Black or Color button to continue printing. Contact the service center.133

1704CauseThe ink absorber is almost full.ActionPress the machine's Black or Color button to continue printing. Contact the service center.134

1705CauseThe ink absorber is almost full.ActionPress the machine's Black or Color button to continue printing. Contact the service center.135

1712CauseThe ink absorber is almost full.ActionPress the machine's Black or Color button to continue printing. Contact the service center.136

1713CauseThe ink absorber is almost full.ActionPress the machine's Black or Color button to continue printing. Contact the service center.137

1714CauseThe ink absorber is almost full.ActionPress the machine's Black or Color button to continue printing. Contact the service center.138

1715CauseThe ink absorber is almost full.ActionPress the machine's Black or Color button to continue printing. Contact the service center.139

Cannot Use the Machine on Replacing an Access Point orChanging Its settingsWhen you replace an access point, perform network setup of the machine agai

1890CauseThe protective material for the FINE cartridge holder or the tape may remain attached to the holder.ActionOpen the paper output cover, then c

2100CauseThe paper size in the print settings and the size of the loaded paper do not match.ActionCheck the print settings and the loaded paper, load

2101CauseThe paper size in the print settings and the size of the loaded paper do not match.ActionCheck the print settings and the loaded paper, load

2102CauseThe machine has detected that the paper has been fed aligned to one side.ActionLoad the paper into the center of the front tray, then slide t

2103CauseThe machine cannot detect the paper size.ActionPress the machine's Stop button to dismiss the error, then try to print again.If this err

2900CauseScanning the print head alignment sheet has failed.ActionPress the machine's Black or Color button to dismiss the error. Check the follo

2901CausePrinting of the print head alignment pattern is complete and the machine is in waiting for scanning thesheet.ActionProceed to scan the printe

4100CauseThe specified data cannot be printed.ActionWhen you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computerscreen, m

4103CauseCannot perform automatic duplex printing with the current paper size setting.ActionPress the machine's Stop button, to cancel printing.T

5011CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Cannot Detect a Machine on a NetworkCannot Detect the Machine When Setting up Network CommunicationThe Machine Cannot Be Detected in the Wireless LAN1

5012CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

5100CausePrinter error has occurred.ActionCancel printing, turn off the machine. Then clear the jammed paper or protective material that ispreventing

5200CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

5400CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

5B02CausePrinter error has occurred.ActionContact the service center.154

5B03CausePrinter error has occurred.ActionContact the service center.155

5B04CausePrinter error has occurred.ActionContact the service center.156

5B05CausePrinter error has occurred.ActionContact the service center.157

5B12CausePrinter error has occurred.ActionContact the service center.158

5B13CausePrinter error has occurred.ActionContact the service center.159

Cannot Detect the Machine When Setting up NetworkCommunicationIf the machine could not be detected on the network when setting up the network communic

5B14CausePrinter error has occurred.ActionContact the service center.160

5B15CausePrinter error has occurred.ActionContact the service center.161

6000CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6500CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6800CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6801CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6900CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6901CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6902CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6910CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Cannot Detect the Machine during Wireless LAN Setup: Check 1Are the computer and network device (router, access point, etc.) configuredand can the com

6911CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6930CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6931CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6932CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6933CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6936CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6937CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6938CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6940CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6941CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Cannot Detect the Machine during Wireless LAN Setup: Check 2Does the firewall function of your security software or operation system forcomputer inter

6942CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6943CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6944CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6945CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6946CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

B200CauseAn error requiring you to contact the service center has occurred.ActionTurn off the machine, and unplug the power cord of the machine from t

Cannot Detect the Machine during Wireless LAN Setup: Check 3Check the settings of the access point.Check the settings of the access point for the netw

ContentsTroubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Problems with Network C

The Machine Cannot Be Detected in the Wireless LANCheck1 Make sure that the machine is turned on.Check2 Make sure that the Wi-Fi lamp is lit on the fr

Check11 Make sure that the network settings of the computer are correct.Make sure that the computer can communicate with the printer and the access po

Other Problems with NetworkForgot an Access Point Name, SSID, or a Network KeyThe Message Is Displayed on the Computer Screen During SetupThe Admin Pa

Forgot an Access Point Name, SSID, or a Network KeyCannot Connect with an Access Point to Which a WEP/WPA/WPA2 Key Is Set (You Forgot theWEP/WPA/WPA2

The Message Is Displayed on the Computer Screen During SetupThe Enter Password Screen Is Displayed During SetupThe Screen for Setting the Encryption I

The Admin Password Set to the Machine Was ForgottenInitialize the LAN settings.How to Restore the Machine's Network Settings to Factory DefaultAf

Checking Information about the NetworkChecking the IP Address or the MAC Address of the MachineChecking the IP Address or the MAC Address of the Compu

"XXX.XXX.XXX.XXX" is the IP address of the target device.If the communication is available, a message such as the following is displayed.Rep

Packets Are Sent SteadilyWhile IJ Network Scanner Selector EX is enabled, it periodically transmits packets to check whether it cancommunicate with th

How to Restore the Machine's Network Settings to Factory DefaultImportant• Note that initialization erases all network settings on the machine, a

Printed Paper Curls or Has Ink Blots. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Paper Is Smudg

Problems with PrintingPrinting Does Not StartPaper JamsPaper Does Not Feed Properly/"No Paper" Error OccursCannot Print Properly with Automa

Printing Does Not StartCheck1 Make sure that the power plug is securely plugged in, then press the ON buttonto turn the machine on.While the ON lamp i

• In Windows 8 or Windows 7, right-click the "Canon XXX Printer" icon (where "XXX" is your machine'sname), then select Printe

Paper JamsWhen paper is jammed, the Alarm lamp flashes orange and a troubleshooting message is displayed on thecomputer screen automatically. Take the

Paper Does Not Feed Properly/"No Paper" Error OccursCheck1 Make sure that paper is loaded.Loading PaperCheck2 Make sure of the following whe

* After printing is finished, disable the setting for preventing double-feed of plain paper; otherwise, the setting isapplied from the next time.• To

Cannot Print Properly with Automatic Duplex PrintingCheck1 Is the setting for automatic duplex printing selected?Make sure that the Duplex Printing an

Copying/Printing Stops Before It Is CompletedCheck1 Is the paper loaded?Make sure that paper is loaded.If the machine has run out of paper, load paper

Problems with Printing QualityPrint Results Not SatisfactoryInk Is Not Ejected38

Print Results Not SatisfactoryIf the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, confirm thepaper and p

About Errors/Messages Displayed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92If an Error Occurs. . . . . .

Cannot Print to End of JobCheck1 Select the setting not to compress the printing data.If you select the setting not to compress the printing data with

Part of the Page Is Not PrintedCheck When performing automatic duplex printing, the reason below is possible.When performing automatic duplex printing

No Printing Results/Printing Is Blurred/Colors Are Wrong/WhiteStreaks No Printing Results Printing Is Blurred Colors Are Wrong White Streaks42

Check1 Did you confirm the paper and print quality settings?Print Results Not SatisfactoryCheck2 Print the Nozzle Check Pattern and perform any necess

Clean the platen glass.Cleaning the Platen Glass and Document CoverCheck7 Make sure that the original is properly loaded on the platen glass.Loading O

Colors Are UnclearCheck1 Is the Nozzle Check Pattern printed properly?Print the Nozzle Check Pattern to determine whether the ink ejects properly from

Lines Are MisalignedCheck1 Did you confirm the paper and print quality settings?Print Results Not SatisfactoryCheck2 Perform Print Head Alignment.If p

Line Does Not Print or Prints PartiallyCheck1 Is the Page Layout Printing performed or the Binding margin function used?When the Page Layout Printing

Image Does Not Print or Prints PartiallyCheck1 Select the setting not to compress the printing data.If you select the setting not to compress the prin

Printed Paper Curls or Has Ink Blots Printed Paper Has Ink Blots Printed Paper CurlsCheck1 Did you confirm the paper and print quality settings?Print

1890. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1402100. . . .

Paper Is Smudged/Printed Surface Is Scratched Paper Is SmudgedThe Edges of Paper Are Smudged Printed Surface Is Smudged Printed Surface Is ScratchedCh

1. Roll up the paper in the opposite direction to the paper curl as shown below.2. Check that the paper is now flat.We recommend printing curl-correct

If you are using plain paper to print images with high intensity, the paper may absorb too much ink and becomewavy, causing paper abrasion.Reduce the

Back of the Paper Is SmudgedCheck1 Did you confirm the paper and print quality settings?Print Results Not SatisfactoryCheck2 Perform the Bottom Plate

Vertical Lines Are Printed on the Sides of the PrintoutCheck Is the size of the loaded paper correct?The vertical lines may be printed in the margin i

Colors Are Uneven or Streaked Colors Are Uneven Colors Are StreakedCheck1 Did you confirm the paper and print quality settings?Print Results Not Satis

Aligning the Print HeadNote• If the problem is not resolved after performing the Print Head Alignment, perform Print Head Alignmentmanually referring

Ink Is Not EjectedCheck1 When a FINE cartridge runs out of ink, replace it with a new one.Check2 Is the FINE cartridge installed properly?If the FINE

Problems with ScanningProblems with ScanningScan Results Not SatisfactorySoftware Problems58

Problems with ScanningScanner Does Not WorkScanGear (Scanner Driver) Does Not StartError Message Appears and the ScanGear (Scanner Driver) Screen Does

6933. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1746936. . . .

Scanner Does Not WorkCheck 1: Make sure that your scanner or printer is turned on.Check 2: Connect the USB cable to a different USB port on thecompute

ScanGear (Scanner Driver) Does Not StartCheck 1: Make sure that MP Drivers is installed.If not installed, install MP Drivers from the Setup CD-ROM or

Error Message Appears and the ScanGear (ScannerDriver) Screen Does Not AppearCheck 1: Make sure that your scanner or printer is turned on.Check 2: Tur

Cannot Scan Multiple Items at One TimeCheck 1: Make sure that the items are placed correctly.Placing Items (When Scanning from a Computer)Check 2: Che

Cannot Scan Properly with Auto ScanCheck 1: Make sure that the items are placed correctly.Placing Items (When Scanning from a Computer)Check 2: Multip

Slow Scanning SpeedCheck 1: To view the image on a monitor, set the outputresolution to around 150 dpi. To print, set it to around 300 dpi.ResolutionC

"There is not enough memory." Message Is DisplayedCheck 1: Exit other applications and try again.Check 2: Reduce the resolution or output si

Computer Stops Operating during ScanningCheck 1: Restart the computer, reduce the output resolution inScanGear (scanner driver) and scan again.Refer t

Scanner Does Not Work after Upgrading WindowsCheck: Disconnect the USB cable, then uninstall (delete) andreinstall MP Drivers and IJ Scan Utility.• St

NoteIn Windows 7 and Windows Vista, a confirmation/warning dialog box mayappear when installing, uninstalling, or starting up software.This dialog box

TroubleshootingThe Machine Cannot Be Powered OnPrinting Does Not StartPaper Does Not Feed Properly/"No Paper" Error OccursPrint Results Not

Scanned Image Does Not OpenCheck: If the data format is not supported by the application,scan the image again and select a popular data format such as

Scan Results Not SatisfactoryScan Quality (Image Displayed on the Monitor) Is PoorScanned Image Is Surrounded by Extra White AreasCannot Scan at the C

Scan Quality (Image Displayed on the Monitor) Is PoorCheck 1: Increase the scanning resolution if the image isjagged.ResolutionCheck 2: Set the displa

Correction, etc. in Image Settings on the Advanced Mode tab ofScanGear.Refer to "Image Settings" for your model from Home of the Online Manu

Scanned Image Is Surrounded by Extra White AreasCheck: Specify the scan area.Click (Auto Crop) in whole image view of ScanGear (scanner driver) to au

Cannot Scan at the Correct SizeCheck: Make sure that the items are placed correctly.Placing Items (When Scanning from a Computer)75

Item Is Placed Correctly, but the Scanned Image IsSlantedCheck: When Document or Magazine is selected for the itemtype, deselect the Correct slanted t

Scanned Image Is Enlarged (Reduced) on the ComputerMonitorCheck 1: Change the display setting in the application.Refer to the application's manua

Software ProblemsThe E-mail Client You Want to Use Does Not Appear in the Screen for Selecting an E-mail Client78

The E-mail Client You Want to Use Does Not Appear inthe Screen for Selecting an E-mail ClientCheck: Check that the e-mail client's MAPI is enable

Problems with Network CommunicationProblems with the Machine While Using with NetworkCannot Detect a Machine on a NetworkOther Problems with Network8

Problems with the MachineThe Machine Cannot Be Powered OnThe Machine Turns Off UnintendedlyCannot Connect to Computer with a USB Cable ProperlyCannot

The Machine Cannot Be Powered OnCheck1 Press the ON button.Check2 Make sure that the power plug is securely plugged into the power cordconnector of th

The Machine Turns Off UnintendedlyCheck Deactivate the setting to turn the unit off automatically.The machine turns off automatically according to the

Cannot Connect to Computer with a USB Cable ProperlyPrinting or Scanning Speed Is Slow/Hi-Speed USB Connection Does NotWork/"This device can perf

Cannot Communicate with the Machine with USB ConnectionCheck1 Make sure that the machine is turned on.Check2 Make sure that the USB cable is connected

Printer Status Monitor Is Not DisplayedCheck Is the printer status monitor enabled?Make sure that Enable Status Monitor is selected on the Option menu

Problems with Installation/DownloadingCannot Install the MP DriversEasy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu Does Not AppearHow to U

Cannot Install the MP Drivers• If the installation does not start even after the Setup CD-ROM is inserted into your computer'sdisc drive:Start th

Note• The printer is not detected. Check the connection. may be displayed depending on thecomputer you use.Check1 Make sure that the USB cable is secu

Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX MenuDoes Not AppearIf Easy-WebPrint EX does not start up or its menu does not appear on Interne

Problems with the Machine While Using with NetworkThe Machine Stopped Working SuddenlyInk Remaining Level Is Not Displayed on Printer Status Monitor o

How to Update MP Drivers in Network EnvironmentDownload the latest MP Drivers in advance.To obtain the latest MP Drivers, access our web site through

Uninstalling IJ Network ToolFollow the procedure below to uninstall IJ Network Tool from your computer.Important• Even if IJ Network Tool is uninstall

About Errors/Messages DisplayedIf an Error OccursA Message Is Displayed92

If an Error OccursWhen an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshootingmessage is displayed autom

10 flashes Loaded paper is not compatible with automatic duplex printing. 131011 flashes Cannot perform automatic duplex printing with the current pap

• When a Support Code and a message are displayed on the computer screen:Note• You can confirm the actions against errors with Support Codes on your c

A Message Is DisplayedThis section describes some of the errors or messages.Note• A Support Code (error number) is displayed on the computer for some

• In Windows 8 or Windows 7, right-click the "Canon XXX Printer" icon (where "XXX" is yourmachine's name), then select Printe

Follow the procedure below to check the status of the device.1. Open the Device Manager on your computer as shown below.If the User Account Control sc

• If you agree to participate in the survey program:Click Agree, then follow the on-screen instructions. The printer usage information will be sent vi