Canon S830D - S Color Inkjet Printer Service Manual

i9100, S520, S750,S820, S820D, S820MG,S830D, S900, S9000SERVICEMANUALCanon

III. ILLUSTRATION INDEXPage Part 1: PRODUCT SPECIFICATIONS(S900)1 - 1 Figure 1 - 1 Printer Exterior (S900)1 - 3 Figure 1 - 2 JEIDA Standard Pattern1

2. PROBLEMS LEFT REMAININGS900 / S820Part 4: AppendixAppendix4-21S900/S9000/S820 issuesIssue Model Cause CountermeasureRemarksRepeating feed failure o

Part 4: AppendixS900 / S8204-22When borderless printing on normal paper,the trailing edge of the paper contacts theplaten absorber and stains the prin

S750 / S520Part 4: AppendixAppendix4-23S750/S520 issuesIssue Model Cause Countermeasure RemarksThe volume of operation noise inDraft mode is high.BJS7

Part 4: AppendixS750 / 5204-24Ink may seep through whenprinting both sides of very thinpaper.All Due to the increase of the color ink ejectionamount f

S900/S9000/S820 issuesIssue Model Cause Countermeasure RemarksRepeating feed failure of all sizes of PC101Occurs only in L/L environment. Extremely lo

When borderless printing on normal paper, the trailing edge of the paper contacts the platen absorber and stains the printout.All The distance between

* Non-ejection (one color of ink is suddenly not ejected)* Ink smearing (ink concentrations on the face results in long smears on the paper surface)2)

S750/S520 issuesIssue Model Cause Countermeasure RemarksThe volume of operation noise in Draft mode is high.S750 The movement of the pressure plate du

When printing the address side of postcards after having already printed the reverse, the trailing edge of the paper may hit the head.Conditions: Low

With GP301/HG-201 media, uneven print density due to carriage imbalance appears as vertical lines in the print.All Vibration from the motor causes off

IV. TABLE INDEXPage Part 1: PRODUCT SPECIFICATIONS(S900)1 - 7 Table 1 - 1 PRODUCT CODE LIST(S820)1 -14 Table 1 - 2 PRODUCT CODE LIST(S750)1 -20 Table

PRINTED IN JAPAN (IMPRIME AU JAPON) CANON INC.The printing paper contains100% waste paper.

Part 1PRODUCTSPECIFICATIONSPage(S900)1 - 1 1. PRODUCT OVERVIEW1 - 1 1.1 Product Overview1 - 1 1.2 Special Features1 - 2 2. SPECIFICATIONS1 - 2 2.1 Pri

I. PRODUCT OVERVIEW1.1 Product Overview"High Speed, Ultra-fine Image Photo Printer"With a new head (512 nozzles x 6 colors, 1200dpi resoluti

2. SPECIFICATIONS2.1 Printer Specifications2.1.1 Printer specifications✽1: In energy-saving modePart 1: Product SpecificationsS9001-2TypePaper Feed Sy

2.1.2 Printer service lifeWhichever comes first:(1) A total of 10,000 pages printed at 7.5% duty per color.(2) 5 years of use.2.1.3 Print head service

2.2 Paper Specifications2.2.1 Paper sizes and weights(1) Paper sizesSee the table below.(2) WeightFor automatic feeding, the paper's weight shoul

1-5S900Part 1: Product SpecificationsProductSpecifications2.2.3 Printable area Envelope (No. 4/No. 6)Recommendedprinting area:Printable area: A4, B5

2.3 Print Head Specifications2.4 Printer and Scanner Drivers1. Windows driversWindows 98/98 S.E./Millennium printer drivers Ver. 7.20Windows 2000 prin

3. PRODUCT CODE LISTThe table below lists the product codes of the printer, consumables and optional items.The print head will be supplied only as a s

QY8-1379-000REVISION 0COPYRIGHT 2001 CANON INC. CANON S900/S820/S750/S520 1201 GR 0.30-0 PRINTED IN JAPAN (IMPRIME AU JAPON)DEC. 2001

Part 1: Product SpecificationsS9001-8This page intentionally left blank

I. PRODUCT OVERVIEW1.1 Product Overview"Ultra-High Image Quality Photo Printer"1.2 Special Features(1) Image QualityIncreased color range an

2. SPECIFICATIONS2.1 Printer Specifications2.1.1 Printer specifications✽1: In energy-saving modePart 1: Product SpecificationsS8201-10TypePaper Feed S

2.1.2 Printer service lifeWhichever comes first:(1) A total of 10,000 pages printed at 7.5% duty per color.(2) 5 years of use.2.1.3 Print head service

2.2 Paper Specifications2.2.1 Paper sizes and weightsSee table for S9002.2.2 Paper types and settingsSee table for S9002.2.3 Printable areaPart 1: Pro

1-13S820Part 1: Product SpecificationsProductSpecifications2.3 Print Head Specifications2.4 Printer and Scanner Drivers1. Windows driversWindows 95/98

3. PRODUCT CODE LISTThe table below lists the product codes of the printer, consumables and optional items.The print head will be supplied only as a s

I. PRODUCT OVERVIEW1.1 Product Overview"High-Performance Next Generation Printer"This is a personal ink-jet printer to match the speed and f

2. SPECIFICATIONS2.1 Printer Specifications2.1.1 Printer specifications2.1.2 Printer service lifeWhichever comes first: (1) A total of 30,000 pages (1

2.1.3 Print head service life(1) Service lifeA total of 30,000 pages (1500 standard characters in black ink)A total of 10, 000 pages (printed at 7.5%

122001 GR 0.30-0

2.2 Paper Specifications2.2.1 Paper sizes and weightsSee table for S9002.2.2 Paper types and settingsSee table for S9002.2.3 Printable areaChoosing to

1-19S750Part 1: Product SpecificationsProductSpecifications2.3 Print Head Specifications2.4 Printer and Scanner Drivers1 Windows driversWindows 95/98/

3. PRODUCT CODE LISTThe table below lists the product codes of the printer, consumables and optional items.The print head will be supplied only as a s

I. PRODUCT OVERVIEW1.1 Product Overview"Low-Cost, High-Performance Next Generation Printer"This is a less expensive version of the high-perf

2. SPECIFICATIONS2.1 Printer Specifications2.1.1 Printer specificationsUnderlined figures indicate difference from the S750.2.1.2 Printer service life

2.1.3 Print head service life(1) Service lifeA total of 30,000 pages (1500 standard characters in black ink)A total of 10, 000 pages (printed at 7.5%

3. PRODUCT CODE LISTThe table below lists the product codes of the printer, consumables and optional items.The print head will be supplied only as a s

Part 2TROUBLESHOOTINGPage2 - 1 1. PRINTER OPERATION2 - 1 1.1 Printer Operation2 - 1 1.2 Status Indicator2 - 2 1.3 Simple Printer Operations2 - 5 2. SE

1. PRINTER OPERATIONYou can operate the printer either by itself or with a computer. Both methods areexplained below.1.1 Printer OperationThe printer&

1.3 Simple Printer OperationsThe printer has an offline operation mode that works when the printer is not connectedto a computer and the power is on.T

2-3S900 / S820 / S750 / S520Part 2: TroubleshootingTroubleshootingFigure 2-2 Nozzle Check Pattern Printout (S750/S520)Figure 2-2 Nozzle Check Pattern

1.3.3 Roller cleaning operationThis is to remove the paper dust adhering to the auto sheet feeder's rollers. With theprinter turned on, hold down

2. SERVICING2.1 Before TroubleshootingBefore troubleshooting, check the following and see if any of the problems you areexperiencing can be fixed.2-5S

2.2 Detectable Problems from System Start to ExitErrors unresolvable by the user can be checked before system startup is completed.Part 2: Troubleshoo

2-7S900 / S820 / S750 / S520Part 2: TroubleshootingTroubleshooting1st time execution within dotted line2nd time1st timeNo head/2nd timeFromprecedingpa

Part 2: TroubleshootingS900 / S820 / S750 / S5202-8Open or closed?ENDFromprecedingpageOK?Paper jam errorNoYe sPaper feed roller turns slowlyOpenCover

2.3 Troubleshooting Problems2-9S900 / S820 / S750 / S520Part 2: TroubleshootingTroubleshootingProbable Cause / Check Items1. AC adapter, 2. Logic boar

2.4 Troubleshooting Error Indications1) Error indication when an error recoverable by the user occurs,the indicator lights green, then blinks orange r

Orange 1401 Print head not <Cause>6 blinks properly installed Printing, cleaning etc. attempted whilehead is notproperly installed.<Suspect P

Orange / 6300 RAM error <Cause>Green DRAM check error (at hard power ON).S750/S520 S900/S820 display the error at soft power ON.11 toggle blinks

ApplicationThis manual has been issued by Canon Inc. for qualified persons to learn technical theory, installation,maintenance, and repair of products

3. DISASSEMBLY AND REASSEMBLY3.1 Cautions for Disassembly and Reassembly3.1.1 Cautions against ink stains (ink path/ink mist)During servicing, be care

3.2 Exploded ViewThe shapes of different models differ slightly. For details refer to the Parts Catalog.Part 2: TroubleshootingS900 / S820 / S750 / S5

3.3 Disassembly and ReassemblySee below for supplemental information and cautions for disassembling andreassembling the printer.Refer to the Parts Cat

3.3.2 Removing and installing tap screwsThe printer uses tap screws to fasten the printer unit and base. The removed tapscrews will have residue from

3.3.4 Handling the timing slit strip(1) Be careful not to get any grease on the timing slit strip.If grease gets on the timing slit strip, its slits w

3.3.6 Removal of red screws prohibitedSince adjustment of the following red screws is very difficult in the field, they mustnot be loosened or removed

3.3.8 Installing the control ROM coverMake sure to install the ROM cover beneath the guide rail, before securing it in place.2-19S900 / S820 / S750 /

4. ADJUSTMENTS AND SETTINGS AFTER DISASSEMBLYAND REASSEMBLY, AND CONFIRMATION OF OPERATION4.1 Adjustments and Settings after Disassembly and Reassembl

4.1.2 If EEPROM settings adjustment is necessaryWhen replacing the logic board, depending on the waste-ink counter value, it may benecessary to replac

4.1.3 Print head position adjustmentThe print head has two nozzle arrays for each color. Therefore, it requires ink (dot)placement adjustment in addit

II. ABOUT THIS MANUALThis manual consists of four parts containing information for servicing the product.Part 1: Product SpecificationsProduct overvie

2) S750/S520(1) Dot placement adjustment of the two arrays for each color.• Blackblack array (A)• Cyancyan array (B)• Magentamagenta array (C)(2) D

4.1.4 Print head seam stripe adjustment (S750)Print head seam stripe adjustment is done to determine the degree of reduced dotprinting in the high-dut

4.1.5 Grease ApplicationAfter disassembly and reassembly, apply the necessary grease to the places shownbelow. Use a flat brush to spread a thin coati

4.2 Confirmation methodAfter disassembly and reassembly, follow the procedures below to check the printer'soperation.1) Check visually for any gr

5. TRANSPORTING THE PRINTERThe procedure for transporting the printer after completing repairs is described below.5.1 Procedure(1) Mount the print hea

6. PARTS REPLACEMENT, PERIODIC INSPECTIONS, & TOOLS6.1 Periodic Parts ReplacementLevel Periodic Replacement PartsUser NoneService Person NoneLevel

7. SERVICE-RELATED FEATURESThe printer has a service mode for accessing service settings and executing testprintouts. The service mode can be accessed

7.2 Test Printout(1) S900/S820The header information shows the model, control ROM version etc. This samplebelongs is from the S900, which differs some

(2) S750/S520The service/factory test printout header shows the control ROM version, modelsetting, total printed sheet count, total waste-ink absorpti

7.3 Printing the EEPROM InformationThis prints the contents of the printer's EEPROM and that of the print head.With the resulting printout allows

II. TABLE OF CONTENTSPage Part 1: PRODUCT SPECIFICATIONS(S900)1 - 1 1. PRODUCT OVERVIEW1 - 1 1.1 Product Overview1 - 1 1.2 Special Features1 - 2 2. S

2) S750/S520✽1: No. of times cleaning has been conducted.M : Manual cleaningR : Deep cleaningT : Timed cleaningD : Dot count cleaningC : Head replacem

7.4 Resetting the EEPROMResetting the EEPROM will erase all its contents, with the following exceptions:USB-S/N (all models)Model settings (S900/S820)

Part 3TECHNICALREFERENCEPage3 - 1 1. NEW TECHNOLOGY3 - 1 1.1 Borderless printing3 - 2 1.2 Quiet mode3 - 3 2. CLEANING MODES AND INK PURGE AMOUNTS3 - 5

1. NEW TECHNOLOGY1.1 Borderless printingTo allow printing of the entire paper surface, and an area exceeding the paper surface,borderless printing has

1.2 Quiet modeBy feeding and ejecting paper gently and suppressing the sound from mechanical parts,printing noise can be suppressed. This setting (inc

2. CLEANING MODES AND INK PURGE AMOUNTSAutomatic print head cleaning is performed as effectively and efficiently as possibleaccording to given conditi

Conditions DetailsPurge amount in gms Cleaning BK/CL(g) modeExecution of manual Executed from the operation panel or 0.14/0.36 Mcleaning the printer d

3. PRINT MODESTable 3-2 PRINT MODES (S900/S820)3-5S900 / S820 / S750 / S520Part 3: Technical ReferenceTechnicalReference✽1: An option only for the S82

NB: The printing direction in all cases is bi-directionalPart 3: Technical ReferenceS900 / S820 / S750 / S5203-6Table 3-2 PRINT MODES (S750/S520)Norma

Part 4APPENDIXPage(S900)4 - 1 1. CONNECTOR LOCATIONS AND PIN CONFIGURATIONS4 - 1 1.1 Logic Board4 - 4 1.2 Carriage Board4 - 5 1.3 Print Head(S820)4 -

Page(S520)1 -21 1. PRODUCT OVERVIEW1 -21 1.1 Product Overview1 -21 1.2 Special Features1 -22 2. SPECIFICATIONS1 -22 2.1 Printer Specifications1 -22 2.

1. CONNECTOR LOCATIONS AND PIN CONFIGURATIONS1.1 Logic BoardJUSB1 (USB interface connector)JIF1 (IEEE1394 interface connector)S900Part 4: AppendixAppe

JCR1 (Carriage flexible cable connector)JCR2 (Carriage flexible cable connector)JCR3 (Carriage flexible cable connector)Part 4: AppendixS9004-2Pin No.

JPOW1 (DC power connector)JPGS1 (Purge sensor connector)JINK1 (Ink sensor connector)JASF1 (ASF motor connector)JPGM1 (Purge motor connector)JLFM1 (Pap

Part 4: AppendixS9004-41.2 Carriage BoardJCRB1 (Carriage flexible cable connector)See Page 4-2 (JCR1 Carriage flexible cable connector pin description

1.3 Print HeadS900Part 4: AppendixAppendix4-5Pin No. Signal IN/OUT Function1,2,8~13 GNDH19,203 DATAK OUT KDATA4 DATALC OUT LCDATA5 DATALM OUT LMDATA6

1. CONNECTOR LOCATIONS AND PIN CONFIGURATIONS1.1 Logic BoardJIF1 (Parallel interface connector)Part 4: AppendixS8204-6JPG1 JPOW1JCRB3JCRB2JCRB1JPGS1 J

JIF2 (USB interface connector)See page 4-1 (BJ F900 JUSB1 USB interface connector)JCRB1 (Carriage flexible cable connector)JCRB2 (Carriage flexible ca

Part 4: AppendixS8204-8JPOW1 (DC power connector)JPGS1 (Purge sensor connector)JINK1 (Ink sensor connector)JASF1 (ASF motor connector)JPG1 (Purge moto

1.2 Carriage BoardJCRB1 (Carriage flexible cable connector)See page 4-7 (JCRB1 Carriage flexible cable connector pin description)Note that Pin No.and

Part 4: AppendixS8204-101.3 Print HeadPin No. Signal IN/OUT Function1,2,8~12,20VHGND3 DATAK OUT4 DATACL OUT5 DATAML OUT6 DATAC OUT7 DATAM OUT13 BE3 OU

Page2 -26 4.2 Confirmation method2 -27 5. TRANSPORTING THE PRINTER2 -27 5.1 Procedure2 -28 6. PARTS REPLACEMENT, PERIODIC INSPECTIONS, & TOOLS2 -2

1. CONNECTOR LOCATIONS AND PIN CONFIGURATIONS1.1 Logic BoardCN201 (Carriage flexible cable connector) ←→ J1 : Carriage BoardCN202 (Carriage flexible c

CN203 (Carriage flexible cable connector) ←→ J3 : Carriage boardCN304 (Parallel interface connector)See page 4-6 (S820 JIF1 interface connector)CN305

CN402 (Ink sensor connector)CN501 (DC power connector)CN502 (Paper feed motor connector)CN503 (Pump sensor connector) / Carriage motor connectorCN505

1.2 Carriage BoardJ1 (Carriage flexible cable connector)See page 4-11 (CN201 Carriage flexible cable connector pin description)J2 (Carriage flexible c

1.3 Print HeadS750Part 4: AppendixAppendix4-15Figure 4-9 Print Head403318Pin No Signal IN/OUT Function1,2 A_GND … GND (for black heater driving voltag

1. CONNECTOR LOCATIONS AND PIN CONFIGURATIONS1.1 Logic BoardCN201 (Carriage flexible cable connector) ←→ J1 : Carriage boardCN202 (Carriage flexible c

CN203 (Carriage flexible cable connector) ←→ J3 : Carriage boardCN304 (Parallel interface connector)See page 4-6 (S820 JIF1 parallel interface connect

Part 4: AppendixS5204-18CN402 (Ink sensor connector)CN501 (DC power connector)CN503 (Pump sensor connector) / Carriage motor connectorCN505 (ASF motor

1.2 Carriage BoardJ1 (Carriage flexible cable connector)See page 4-16 (CN201 Carriage flexible cable connector pin description)J2 (Carriage flexible c

Part 4: AppendixS5204-201.3 Print HeadFigure 4-12 Print HeadPin No Signal IN/OUT Function1,2 A_GND … GND (for black heater driving voltage)3 H_D2 IN C