Canon MAXIFY MB2755 User Manual Page 77
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- TROUBLESHOOTING
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Requirements for Canon Inkjet Cloud Printing Center operation
Computer
CPU x86 or x64 1.6 GHz or higher
RAM 2 GB or higher
Monitor display
Resolution 1024 x 768 pixels or higher
Number of display colors 24 bits (true-color) or higher
OS Browser
Windows Vista SP2
Internet Explorer 9
Mozilla Firefox
Google Chrome
Windows 7
Internet Explorer 9, 10, 11
Mozilla Firefox
Google Chrome
Windows 8
Internet Explorer 10, 11
Mozilla Firefox
Google Chrome
Windows 8.1
Internet Explorer 11
Mozilla Firefox
Google Chrome
Windows 10
Internet Explorer 11
Microsoft Edge
Mozilla Firefox
Google Chrome
Mac OS X v10.6-OS X Yosemite v10.10 Safari 5.1, 6, 7, 8
Smartphone or tablet
OS Browser Resolution
iOS 7 or later
OS standard browser
320 x 480 or higher
Android 4 or later 480 x 800 or higher
The operation requirements may change without prior notice. If this happens, you may no longer be able to
use this service from your computer, smartphone, or tablet.
Important
• On the browser you are using, enable JavaScript and cookies.
• If you use the zoom function or change the font size on your browser, the web pages may not display
correctly.
• If you use the translation function of Google Chrome, the web pages may not display correctly.
• The service does not support the use of its provided services through a proxy server outside of your
country.
84
- Online Manual 1
- Contents 2
- Using This Online Manual 21
- Trademarks and Licenses 22
- Search Tips 31
- Using the Machine 33
- Select the paper source 36
- Select the paper size 39
- Printer Functions 46
- CREATIVE PARK 53
- CREATIVE PARK PREMIUM 53
- Available Connection Methods 56
- Wired Connection 57
- USB Connection 57
- When Using Web Service 60
- Cloud Troubleshooting 61
- Select Delete apps 65
- 5. Select Delete 65
- Sort apps 66
- Select Done 67
- Cloud Windows 71
- (2) Add/delete button 72
- (3) Manage button 72
- Smartphone or tablet 77
- (Color LCD Monitor) 80
- User Registration 83
- (Monochrome LCD Monitor) 88
- Important 101
- Printing procedure 105
- Mng. printer screen 110
- Manage users screen 112
- Group management screen 113
- Administrator 116
- Set up Security code 134
- Select Facebook app 136
- What is a Security code? 139
- Adding a Printer 140
- PRO-500 series 141
- Adding a user 143
- Printer user privileges 147
- If an app cannot be installed 149
- If you cannot print 150
- Printing with Windows RT 153
- Settings 154
- Loading Paper 156
- Paper Sources 157
- Load Paper Printing-Side Down 158
- Insert the cassette 163
- Register 164
- Loading Envelopes 165
- Loading Originals 169
- Where to Load Originals 170
- Supported Originals 172
- Device user settings 172
- Loading Based on Use 173
- Inserting a USB Flash Drive 177
- Removing a USB Flash Drive 179
- Replacing Ink Tanks 180
- Notes on ink tanks 185
- Tap on the HOME screen 186
- Maintenance 187
- Maintenance Procedure 189
- To Correct Misalignment: 190
- 7. Tap Yes 192
- Cleaning the Print Head 194
- Deep Print Head Cleaning 197
- Aligning the Print Head 199
- Cleaning the Print Heads 205
- Deep Cleaning 207
- Related Topic 207
- Nozzle Check 208
- Print Head Alignment 209
- Cleaning 214
- Cleaning Exterior Surfaces 215
- Close the document tray 218
- Cleaning Paper Feed Rollers 219
- * Use a new sheet of paper 221
- Cleaning Cassette Pads 224
- Overview 225
- Safety Precautions 227
- Regulatory Information 227
- WEEE (EU&EEA) 227
- Pre-Installation Requirements 230
- Connection of the Equipment 230
- Users in Canada 231
- Users in New Zealand 232
- Environmental Information 233
- Liechtenstein) 235
- Islandia y Liechtenstein) 235
- Islàndia i Liechtenstein) 236
- Λιχτενστάιν) 237
- Korisnici u Srbiji 243
- Main Components and Their Use 244
- Main Components 245
- Front View 246
- Warning 247
- Rear View 248
- Inside View 249
- Operation Panel 250
- Power Supply 252
- Turning the machine on 254
- Turning the machine off 254
- Unplugging the Machine 257
- Using the Operation Panel 258
- Switching the Input Mode 262
- Changing Settings 264
- Managing the Printer Power 265
- Reducing the Printer Noise 265
- Items for Security 275
- Items for Printer 275
- Items for Paper/Printing 275
- FAX settings 276
- Auto print settings 278
- Auto save setting 278
- Security control 278
- Easy setup 279
- Print settings 280
- LAN settings 281
- HOME screen 288
- ECO settings 288
- Timezone List 289
- Language selection 291
- Firmware update 292
- • Proxy server setup 293
- Cassette settings 294
- Operation restrictions 298
- Restricting Machine Operation 299
- 10. Tap Apply 301
- 12. Tap Apply 301
- Reset setting 302
- Web service setup 304
- System information 305
- • Wireless Routers Screen 313
- Key Length 315
- 64 bit 128 bit 315
- Enter Password Screen 321
- Initializing Network Settings 326
- Viewing Modified Settings 327
- Network Communication Tips 328
- Using Card Slot over Network 329
- Technical Terms 331
- Restrictions 338
- Ink Tips 340
- Printing Tips 341
- Canceling Print Jobs 344
- Keeping Print Quality High 345
- Transporting Your Machine 346
- Specifications 348
- Copy Specifications 349
- Scan Specifications 349
- Fax Specifications 349
- Network Specifications 350
- Minimum System Requirements 351
- Mobile Printing Capability 352
- Information about Paper 353
- Supported Media Types 354
- Paper Weight 355
- Paper Load Limit 356
- Unsupported Media Types 358
- Handling Paper 359
- Print Area 360
- Standard Sizes 362
- Envelopes 364
- Administrator Settings 365
- Administrator Password 366
- Password and Cookie 368
- 37.0.1 or later 369
- Printing 372
- Printing from Computer 373
- Various Printing Methods 374
- Updating the Printer Driver 374
- Printing with Easy Setup 375
- Select the media type 376
- Commercially available papers 380
- Setting the Stapling Margin 385
- 5. Complete the setup 387
- Scaled Printing 388
- Page Layout Printing 389
- Complete the setup 390
- Duplex Printing 391
- Setting Up Envelope Printing 394
- Printing on Postcards 395
- 4. Complete the setup 397
- Click Print 401
- Specifying Color Correction 402
- Related Topics 403
- Color Management 404
- Application Software) 406
- Adjusting Color Balance 407
- Adjusting Brightness 407
- Adjusting Intensity 407
- Adjusting Contrast 407
- Printer Driver) 408
- Canon IJ Printer Driver 418
- Opening the Page Setup Dialog 419
- Opening the Print Dialog 419
- Page Setup Dialog 420
- Print Dialog 421
- Quality & Media 423
- Color Options 425
- Canon IJ Printer Utility 428
- Maintenance of this Printer 430
- Stops printing all documents 431
- Notes on Adding a Printer 433
- Installing the Printer Driver 438
- Printing Using a Web Service 439
- Using PIXMA/MAXIFY Cloud Link 440
- Getting Google Account 443
- Registration Using Printer 444
- Deletion Using Google Chrome 451
- Deletion Using Printer 451
- Checking Your Environment 453
- Checking Print Status 454
- Deleting Print Job 454
- Printing from Windows Device 455
- Android Print 457
- Paper Size 462
- Printing of Envelopes 462
- Tap Activate direct connect 465
- Tap Yes 465
- Printing Photo Data 473
- Adding Print Job 478
- Press Color button 479
- Zooming in on Photo 483
- Switching Photo Group 483
- 5. Select document to print 485
- PDF Files You Cannot Print 487
- Paper Settings 488
- Making Copies 493
- Displaying Preview Screen 496
- Setting Items for Copying 498
- Reducing/Enlarging Copies 501
- Two-Sided Copying 503
- Special Copy Menu 505
- Collated Copying 515
- Scanning 519
- Using IJ Scan Utility 521
- Using Scanner Driver 521
- Scanning Tips 521
- Network Scan Settings 521
- Integrate with Applications 523
- Starting IJ Scan Utility 525
- Scanning Documents 526
- Scanning Photos 527
- Scanning starts 528
- Click Start Scanning Image 2 531
- 11. Click Save 532
- Initial Cropping Frame 534
- Adjusting a Cropping Frame 534
- Deleting Cropping Frames 534
- Click Custom 540
- Document Feeder) 542
- Simplex) 543
- Click Document 544
- Click OK 546
- Click Photo 548
- IJ Scan Utility Screens 550
- IJ Scan Utility Main Screen 551
- Settings Dialog 553
- (General Settings) Tab 554
- (1) Scan Options Area 555
- (2) Save Settings Area 558
- (3) Application Settings Area 560
- Settings (Photo Scan) Dialog 561
- Defaults 564
- Settings (Custom Scan) Dialog 565
- Settings (Driver) Dialog 576
- (2) Application Settings Area 578
- Settings (OCR) Dialog 579
- Settings (E-mail) Dialog 584
- Instructions 604
- Opens this guide 604
- Network Selection Screen 605
- Save Settings Dialog 607
- (3) Save Settings Area 608
- Image Stitch Window 610
- (2) Toolbar 612
- (3) Thumbnail View Area 612
- (4) Preview Area 612
- Scanner Driver Restrictions 620
- Updating the Scanner Driver 621
- Installing the Scanner Driver 624
- Resolution 626
- Data Formats 628
- Placing Items (Platen) 629
- Scanning from Operation Panel 634
- Checking Send Log 647
- • Print send log 648
- Tap Register group e-mail 653
- Enter group name 653
- 7. Click OK 655
- PIXMA/MAXIFY Cloud Link 656
- Preparing for Faxing 659
- Connecting Telephone Line 660
- Connecting Various Lines 661
- Setting Telephone Line Type 663
- Setting Receive Mode 664
- About Receive Mode 665
- Setting Sender Information 669
- Setting Date and Time 670
- Registering User Information 673
- Enter unit name 674
- Automatic Redialing 681
- Manual Redialing 681
- Using On Hook Dial Function 684
- Broadcasting) 690
- Add recipient 691
- Information) 695
- Registering Recipients 698
- About Speed Dial Utility2 712
- Speed Dial Utility2 Dialog 714
- Computer 716
- 6. Click OK 718
- Computer to Printer 724
- Receiving Faxes 725
- Changing Paper Settings 731
- Memory Reception 733
- Remote Reception 735
- Rejecting Fax Reception 735
- 7. Tap ON 739
- 8. Tap Destination folder 739
- 9. Select a shared folder 739
- Register rejected number 742
- Other Useful Fax Functions 746
- Using Information Services 747
- Using Rotary Pulse Line 748
- 6. Select a print menu 752
- 5. Select a delete menu 754
- Select a save menu 756
- 5. Tap Memory reference 759
- Select a forward menu 759
- Summary of Reports and Lists 761
- Printing Report or List 762
- Errors When You Send Fax 763
- Errors When You Receive Fax 765
- Sending a Fax 766
- General Notes 766
- Troubleshooting 771
- Operation Problems 772
- Network Connection Problems 773
- Other Network Problems 773
- While using printer: 774
- During Wireless LAN Setup 776
- If icon is displayed: 779
- During Wired LAN Setup 783
- Screen During Setup 789
- (Windows) 791
- If an error screen appears: 792
- Address 804
- Network Key Unknown 805
- Changing Its Settings 808
- Printing Is Slow 810
- Is wireless router on? 811
- Checking Network Information 817
- Wireless Router 818
- Restoring to Factory Defaults 820
- Check for obstructions 824
- Printing Problems 825
- Printing Does Not Start 826
- Paper Jams 829
- Back of Paper Is Smudged 832
- Uneven or Streaked Colors 832
- Cannot Complete Printing 833
- Paper Is Blank 835
- Printing Is Blurry 835
- Colors Are Wrong 835
- White Streaks Appear 836
- Lines Are Misaligned 838
- Ink Blots / Paper Curl 841
- Check paper type 842
- Is paper feed roller dirty? 844
- Is inside of printer dirty? 845
- Set longer ink drying time 845
- No Ink Comes Out 849
- Clean paper feed roller 851
- Copying/Printing Stops 854
- Cannot Print Using AirPrint 855
- Scanning Problems (Mac OS) 856
- Scanning Problems 857
- Scanner Does Not Work 858
- Scanner Driver Does Not Start 859
- Slow Scanning Speed 862
- Scanned Image Does Not Open 865
- Moire Appears in Scan Results 867
- Specify the scan area 869
- Scanner Driver Error Messages 876
- Faxing Problems 877
- Problems Sending Faxes 878
- Dial by Entering Numbers 881
- Problems Receiving Faxes 883
- Cannot Receive a Color Fax 889
- Cannot Send a Fax Clearly 891
- Telephone Problems 892
- Cannot Dial 893
- Mechanical Problems 895
- Power Does Not Come On 896
- • If POWER lamp is off: 899
- • If POWER lamp is lit: 899
- Is POWER lamp off? 901
- Cannot Install MP Drivers 903
- For Mac OS: 905
- Not Appear (Windows) 906
- Errors and Messages 908
- An Error Occurs 909
- Message Appears 914
- Displayed (Windows) 918
- (Mac OS) 920
- If You Cannot Solve a Problem 923
- What to Do 927
- Close front cover 929
- 3. Open rear cover 935
- Pull out paper slowly 935
- Close rear cover slowly 935
- Other Cases 943
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