Canon DR-3080C User Manual download pdf (Page 55)

Troubleshooting 51

✘ Images are not scanned

Check the following if the scanner does not scan an image even though the

scanning operation is being performed:

● Is the scanner connected to the PC correctly?

● Has the scanner driver been installed?

● Has the application software been installed correctly? Has the application

software been set up correctly?

● Is there a problem in the PC system?

Notice

If the scanner will not respond at all due to a system error, turn the scanner

off, wait at least 10 seconds, and then turn the scanner back on again.

When you resume scanning, make sure that the last document was scanned

correctly.

✘ Documents do not feed properly

The following are possible causes of a document failing to feed properly.

Check each possible cause.

Cause An attempt is being made to scan a document of a size,

thickness or weight that the scanner cannot scan.

Action Check the size, thickness and weight of the document. For

cautions concerning documents, refer to "Documents" on

page 30.

Cause The rollers inside the scanner are dirty or worn.

Action Clean the rollers as described on page 47. If the rollers are worn,

contact your service representative and request to have the rollers

replaced.

For details on how to clear jammed paper, refer to "Clearing a Paper Jam" on

page 43.

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Canon DR-3080C User Manual Page 55