Canon EOS-1D X Mark II User Manual Page 507
- Page / 562
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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507
Troubleshooting Guide
The camera cannot be used with EF-S or EF-M lenses (p.59).
Install a recharged battery in the camera (p.42).
Make sure the card is properly inserted (p.49).
If the card is full, replace the card or delete unnecessary images to
make space (p.49, 386).
If you try to focus in the One-Shot AF mode and the focus indicator
<o> in the viewfinder blinks, a picture cannot be taken. Press the
shutter button halfway again to refocus automatically, or focus
manually (p.62, 145).
If a card error message is displayed, see page 52 or 525.
CF cards with a capacity greater than 128 GB and CFast cards are
formatted in exFAT. This means that if you format a card with a
capacity over 128 GB with this camera and then insert it into another
camera, an error may be displayed and it may not be possible to use
the card.
Shooting-Related Problems
The lens cannot be attached.
The viewfinder is dark.
No images can be shot or recorded.
The card cannot be used.
An error message is displayed when the card is inserted
in another camera.
- EOS-1D X Mark II (G) 1
- Introduction 2
- Item Check List 3
- Instruction Manuals 4
- Compatible Cards 5
- Quick Start Guide 6
- Focus on the subject (p.62) 7
- Take the picture (p.62) 7
- Review the picture 7
- Icons in this Manual 8
- Basic Assumptions 8
- Chapters 9
- Contents 10
- Image Settings 151 11
- GPS Settings 211 12
- Flash Photography 259 13
- Shooting Movies 295 13
- Image Playback 343 14
- Post-Processing Images 393 15
- Sensor Cleaning 403 15
- Customizing the Camera 419 15
- Reference 479 16
- Software Overview 549 16
- Index to Features 17
- Safety Precautions 20
- Cautions: 22
- Handling Precautions 23
- LCD Panel and LCD Monitor 25
- Nomenclature 26
- Viewfinder Information 30
- Top LCD Panel 32
- Rear LCD Panel 34
- Battery Pack LP-E19 35
- Battery Charger LC-E19 36
- Attaching the Strap 37
- Using the Cable Protector 38
- Getting Started 41
- Charging the Battery 42
- The <CAL> lamp blinks 45
- All three charge lamps blink 46
- Insert the battery 47
- Installing the Battery 47
- Removing the Battery 48
- Compatible Batteries 48
- Open the cover 49
- Insert the card 49
- Installing the Card 49
- CF card indicator 50
- CFast card indicator 50
- Card selection icon 50
- Possible shots 50
- Remove the card 51
- Removing the Card 51
- Turning on the Power 53
- Number of Possible Shots 54
- Display the menu screen 55
- Time/Zone] 55
- Set the time zone 55
- Set the date and time 56
- Set the daylight saving time 57
- Under the [52] tab, select 58
- [LanguageK] 58
- Set the desired language 58
- Detaching the Lens 60
- Basic Operation 61
- Pressing Halfway 62
- Pressing Completely 62
- Shutter Button 62
- <6> dial 63
- Turn the <6> dial only 63
- Main Dial 63
- <5> dial 64
- Turn the <5> dial only 64
- 5 Quick Control Dial 64
- Multi-controller 65
- B Multi Function Button 65
- U LCD Panel Illumination 67
- Vertical Shooting 67
- Quick Control 70
- 3 Menu Operations 71
- Dimmed Menu Items 73
- Before You Start 74
- Movie Shooting Settings 80
- Select [Viewfinder display] 81
- Select [Grid display] 81
- Select [Show] 81
- Check the camera’s tilt 82
- Setting the AF and 87
- Drive Modes 87
- AF point 89
- AF Operation Indicator 90
- AF Point Display Indications 95
- Registering the AF point 95
- AF Area Selection Modes 96
- Automatic selection AF 98
- AF Sensor 100
- Lenses and Usable AF Points 102
- Lens Group Designations 109
- Select the [21] tab 113
- Select a case 113
- Case 1 to 6 113
- Default settings 116
- • Tracking sensitivity: 0 117
- • Accel./decel. tracking: +1 117
- • AF pt auto switching: +1 117
- Parameters 118
- 3 Customizing AF Functions 122
- 0: Equal priority 123
- : Enable after One-Shot AF 124
- : Disable after One-Shot AF 124
- 23: One Shot 124
- ON: Enable 125
- OFF: Disable 125
- : Focus priority 126
- : Release priority 126
- ON: EOS iTR AF 127
- ON: Continue focus search 129
- OFF: Stop focus search 129
- : All points 130
- : Only cross-type AF points 130
- : 15 points 130
- : 9 points 130
- Select AF area selection mode 131
- 9 M-Fn button 132
- 9 Main Dial 132
- : Same for both vert/horiz 132
- : Separate AF pts: Area+pt 133
- : Separate AF pts: Pt only 133
- : Initial AF pt selected 134
- : Manual AF pt 134
- AUTO: Auto 134
- AF point selection pattern 135
- AF point display during focus 135
- : Normal 136
- : Brighter 136
- : Show in field of view 137
- : Show outside view 137
- Select [AF Microadjustment] 138
- Select [All by same amount] 138
- Press the <B> button 138
- Adjust All by Same Amount 138
- Make the adjustment 139
- Check the result of the 139
- Registered number 140
- Lens Serial Number 141
- Notes for AF Microadjustment 143
- When Autofocus Fails 144
- Focus on the subject 145
- MF: Manual Focus 145
- Press the <o> button 146
- Select the drive mode 146
- (Max. approx. fps) 148
- Select the self-timer 150
- Take the picture 150
- Image Settings 151
- H Selecting the Image Size 155
- Select [Img type/size] 156
- Set the image size 156
- RAW Images 160
- Set the ISO speed 163
- ISO Auto 165
- Select [Min. shutter spd.] 168
- 3 Selecting a Picture Style 169
- 3 Customizing a Picture Style 172
- Set the parameter 173
- V Monochrome Adjustment 174
- 3 Registering a Picture Style 175
- Select a parameter 176
- B: Setting the White Balance 177
- White Balance 178
- Select [White balance] 179
- Select [Q] 179
- Select the desired item 179
- Q Auto White Balance 179
- O Custom White Balance 180
- Select image on card 182
- Registered image 183
- Character palette 184
- Select <P> 185
- Set the color temperature 185
- White Balance Correction 186
- Select [WB Shift/Bkt.] 186
- White Balance Auto Bracketing 187
- Select the setting 189
- 3 Setting Noise Reduction 190
- 3 Highlight Tone Priority 193
- Select [Enable] 196
- Diffraction Correction 196
- Lens Correction Data 197
- 3 Reducing Flicker 198
- 3 Setting the Color Space 200
- Selecting a Folder 202
- 3 Changing the File Name 203
- Exit the setting 204
- User setting2 205
- 3 File Numbering Methods 206
- Auto Reset 207
- Manual Reset 207
- Select the option to be set 208
- Enter text 208
- GPS Settings 211
- GPS Features 212
- GPS Precautions 214
- Acquiring GPS Signals 215
- GPS Acquisition Status 216
- Check the [GPS] setting 218
- Viewing GPS Information 218
- Geotagging Information 219
- Select [Auto time setting] 222
- Select the desired setting 222
- Logging the Route Traveled 223
- Geotag Information Logs 224
- Exposure Control for 227
- Photographic Expressions 227
- Program AE 228
- Minimizing Blurred Photos 229
- Blurred motion 231
- Frozen motion 231
- Shutter Speed Display 232
- Blurred background 233
- Aperture Value Display 234
- Depth-of-Field Preview 235
- Select the metering mode 238
- Multi-Spot Metering 240
- Check the exposure 241
- AE Lock Effects 245
- Set the desired aperture 246
- P Multiple Exposures 248
- Set [Multi-expos ctrl] 249
- Set the [No. of exposures] 249
- Set the images to be saved 250
- Set [Continue Mult-exp] 250
- Shoot the first exposure 250
- Shoot subsequent exposures 251
- 3 Take the picture 253
- 2 Mirror Lockup 256
- 2 Mirror Lockup 257
- Using the Eyepiece Shutter 258
- F Using a Remote Switch 258
- Flash Photography 259
- D Flash Photography 260
- Non-Canon Flash Units 261
- Metered Manual Flash Exposure 262
- 3 Setting the Flash Function 263
- Flash Sync. Speed in Av Mode 264
- Flash Function Settings 265
- Select [Flash C.Fn settings] 268
- Set the desired functions 268
- Select [Clear settings] 269
- Shooting with the LCD Monitor 271
- (Live View Shooting) 271
- Enabling Live View Shooting 273
- Continuous Shooting Display 273
- Information Display 275
- Warnings 276
- Final Image Simulation 277
- Shooting Function Settings 278
- Select a function and set it 279
- Q Quick Control 279
- 3 Menu Function Settings 280
- Focusing with AF (AF Method) 284
- Display the Live View image 285
- Select an AF point 285
- Move the AF point 287
- FlexiZone - Single: d 287
- Notes for AF 288
- MF: Focusing Manually 291
- Focus manually 292
- Shooting Movies 295
- Recording movies 296
- Shutter speed 297
- Aperture 298
- Settable Shutter Speeds 304
- Still Photo Shooting 304
- Cautions for Movie Shooting 306
- Movie Recording Size 312
- 4K movie shooting 313
- Cards that Can Record Movies 316
- High Frame Rate 318
- In MOV Format (Approx.) 319
- In MP4 Format (Approx.) 319
- 3 Setting the Sound Recording 322
- Wind Filter/Attenuator 323
- 3 Silent Control 325
- 3 Setting the Time Code 326
- Movie Recording Count 327
- Movie Playback Count 327
- Drop Frame 329
- When [a] is set: 338
- When [awithout info] is set: 338
- When [A+a] is set: 338
- HDMI frame rate 340
- Indicator 342
- Image Playback 343
- Play back the image 344
- Select an image 344
- Single-Image Display 344
- Exit the image playback 345
- Shooting Information Display 345
- 3 Grid Display 345
- Basic information display 346
- • Detailed information 347
- • Lens/Histogram information 348
- • White balance information 348
- • Picture Style information 1 348
- • Picture Style information 2 348
- Latitude 349
- Elevation 349
- Longitude 349
- Highlight Alert 350
- Sample Histograms 351
- Browse by jumping 354
- Magnify the image 355
- Scroll around the image 355
- Select [Rotate image] 357
- Rotate the image 357
- J Protecting Images 358
- Image protection icon 359
- Setting Ratings 361
- Select the image to be rated 362
- Set the rating 362
- Record a voice memo 363
- Recording a Voice Memo 363
- J/K> button to play 364
- J/K> 364
- Q Quick Control for Playback 365
- Playback on a TV Set 367
- Movie Playback Panel 370
- Check the edited movie 372
- Save the edited movie 373
- Save the frame 375
- 3 Slide Show (Auto Playback) 376
- Set the playback as desired 377
- Start the slide show 378
- Exit the slide show 378
- Viewing Images on a TV Set 379
- Select [Ctrl over HDMI] 380
- Using HDMI CEC TV Sets 380
- Select [Image copy] 382
- Select [Sel.Image] 382
- 3 Copying a Single Image 382
- Select the folder 383
- Press the <J/K> button 383
- Select [OK] 383
- Select the target folder 384
- L Erasing Images 386
- [Playback] will be erased 388
- Select [LCD brightness] 389
- Adjust the brightness 389
- Select [LCD color tone] 390
- Select [Auto rotate] 391
- Set the display orientation 391
- Post-Processing 393
- Set the desired processing 394
- Displaying the setting screen 395
- Save the image 395
- Magnified View 395
- RAW Image Processing Options 396
- Distortion correction 397
- Digital Lens Optimizer 397
- Diffraction correction 398
- S Resizing JPEG Images 399
- N Cropping JPEG Images 401
- Check the image area to be 402
- Save the cropped image 402
- Sensor Cleaning 403
- Select [Sensor cleaning] 404
- Select [Clean nowf] 404
- Cleaning the Sensor Now 404
- 3 Appending Dust Delete Data 405
- Shoot a solid-white object 406
- Dust Delete Data 406
- 3 Manual Sensor Cleaning 407
- Transferring Images to a 409
- Computer and Print Ordering 409
- Transfer the image 413
- Select [Print order] 415
- Select [Set up] 415
- Set the options as desired 415
- Setting the Printing Options 415
- Standard / Both 417
- Customizing the 419
- 3 Custom Functions 420
- Dial direction during Tv/Av 421
- Custom Function settings 422
- 3 Custom Function Settings 423
- Bracketing auto cancel 424
- Bracketing sequence 424
- Number of bracketed shots 425
- C.Fn2: Exposure 426
- Safety shift 426
- C.Fn3: Exposure 429
- Restrict shooting modes 429
- Restrict metering modes 429
- Set shutter speed range 430
- Set aperture range 430
- AE Microadjustment 431
- FE Microadjustment 432
- C.Fn4: Drive 433
- Continuous shooting speed 433
- Limit continuous shot count 434
- Restrict drive modes 434
- C.Fn5: Display/Operation 435
- Focusing Screen 435
- C.Fn6: Operation 438
- Warnings z in viewfinder 438
- Av setting without lens 439
- Multi function lock 439
- Custom Controls 439
- J/Kbutton function 440
- C.Fn7: Others 441
- Add cropping information 441
- Timer duration 442
- Shutter release time lag 442
- Memo audio quality 443
- Default Erase option 443
- Retract lens on power off 444
- Add IPTC information 444
- 7 Custom Controls 445
- Exposure 446
- : ONE SHOT z AI SERVO 452
- : Direct AF point selection 453
- : FE lock 455
- : Set ISO speed 455
- : Picture Style 457
- : White balance selection 457
- : Depth-of-field preview 458
- : IS start 458
- : Menu display 458
- Custom Quick Control 461
- Add an item 462
- Position the item 462
- Check the setting screen 463
- 3 Registering My Menu 465
- Register the desired items 466
- My Menu Tab Settings 466
- Select [Rename tab] 467
- Menu Display Settings 469
- Target card 470
- Saved Settings 471
- Loading Camera Settings 473
- Settings To Be Registered 475
- Reference 479
- B Button Functions 480
- Camera Settings 481
- Quick Control Screen 482
- Custom Quick Control screen 482
- Custom Quick Control Screens 483
- Select [Battery info.] 484
- Disconnect button 485
- Power lamp 485
- System Map 486
- Movie Shooting 490
- Menu Settings 492
- 2: AF1 (Purple) 494
- 2: AF2 (Purple) Page 495
- 2: AF3 (Purple) 495
- 2: AF4 (Purple) Page 496
- 2: AF5 (Purple) 496
- 3: Playback 1 (Blue) Page 497
- 3: Playback 2 (Blue) 497
- 3: Playback 3 (Blue) 497
- 5: Set-up 1 (Yellow) Page 498
- 5: Set-up 2 (Yellow) 498
- 5: Set-up 3 (Yellow) Page 499
- 5: Set-up 4 (Yellow) Page 500
- 8: Custom Functions (Orange) 500
- 9: My Menu (Green) Page 501
- /- / q/- / /k / q/k 337 503
- Troubleshooting Guide 504
- Shooting-Related Problems 507
- Area AF frame is different 508
- Operation Problems 516
- Display Problems 516
- Playback Problems 518
- No picture on the TV set 519
- Sensor Cleaning Problems 521
- Printing-Related Problems 521
- Computer Connection Problems 521
- 3 System Status Display 522
- Check the system status 523
- Erasing the Camera Status Log 524
- Error Codes 525
- Specifications 526
- • Viewfinder 527
- • Exposure Control 528
- • Multiple Exposures 529
- •Shutter 529
- • Drive System 529
- • External Speedlite 531
- • Live View Shooting 531
- • Movie Shooting 532
- • LCD Monitor 534
- •Playback 535
- • Post-Processing of Images 535
- • Image Transfer 536
- • Print Ordering 536
- • GPS Function 536
- • Customization Features 536
- • Interface 537
- • Dimensions and Weight 537
- • Operation Environment 538
- • Battery Pack LP-E19 538
- • Battery Charger LC-E19 538
- Trademarks 539
- About MPEG-4 Licensing 539
- Software Overview 549
- EOS Solution Disk XXX 550
- Installing the Software 551
- Numerics 552
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