Canon EOS-1D X Mark II User Manual Page 519
- Page / 562
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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519
Troubleshooting Guide
If there is a drastic change in the exposure level during autoexposure
movie shooting, the recording will stop momentarily until the
brightness stabilizes. In such a case, shoot in the <a> mode (p.301).
Since the High Frame Rate movie will be recorded as a 29.97 fps/
25.00 fps movie file, it will play back in slow motion at 1/4 speed.
Make sure the [53: Video system] is correctly set to [For NTSC] or
[For PAL] (depending on the video system of your TV set).
Make sure the HDMI cable’s plug is inserted all the way in (p.379).
If the movie file size reaches 4 GB, another movie file will be created
automatically (p.320). However, if you use a CF card exceeding 128
GB or a CFast card formatted with the camera, you can record a
movie to a single file even exceeding 4 GB.
You can grab frames only from 4K movies. Frame grabbing is not
possible with Full HD movies or 4K movies shot with a different
camera model.
The movie appears to freeze momentarily.
The movie plays in slow motion.
No picture on the TV set.
There are multiple movie files for a single movie shoot.
I cannot grab frames from a movie.
- EOS-1D X Mark II (G) 1
- Introduction 2
- Item Check List 3
- Instruction Manuals 4
- Compatible Cards 5
- Quick Start Guide 6
- Focus on the subject (p.62) 7
- Take the picture (p.62) 7
- Review the picture 7
- Icons in this Manual 8
- Basic Assumptions 8
- Chapters 9
- Contents 10
- Image Settings 151 11
- GPS Settings 211 12
- Flash Photography 259 13
- Shooting Movies 295 13
- Image Playback 343 14
- Post-Processing Images 393 15
- Sensor Cleaning 403 15
- Customizing the Camera 419 15
- Reference 479 16
- Software Overview 549 16
- Index to Features 17
- Safety Precautions 20
- Cautions: 22
- Handling Precautions 23
- LCD Panel and LCD Monitor 25
- Nomenclature 26
- Viewfinder Information 30
- Top LCD Panel 32
- Rear LCD Panel 34
- Battery Pack LP-E19 35
- Battery Charger LC-E19 36
- Attaching the Strap 37
- Using the Cable Protector 38
- Getting Started 41
- Charging the Battery 42
- The <CAL> lamp blinks 45
- All three charge lamps blink 46
- Insert the battery 47
- Installing the Battery 47
- Removing the Battery 48
- Compatible Batteries 48
- Open the cover 49
- Insert the card 49
- Installing the Card 49
- CF card indicator 50
- CFast card indicator 50
- Card selection icon 50
- Possible shots 50
- Remove the card 51
- Removing the Card 51
- Turning on the Power 53
- Number of Possible Shots 54
- Display the menu screen 55
- Time/Zone] 55
- Set the time zone 55
- Set the date and time 56
- Set the daylight saving time 57
- Under the [52] tab, select 58
- [LanguageK] 58
- Set the desired language 58
- Detaching the Lens 60
- Basic Operation 61
- Pressing Halfway 62
- Pressing Completely 62
- Shutter Button 62
- <6> dial 63
- Turn the <6> dial only 63
- Main Dial 63
- <5> dial 64
- Turn the <5> dial only 64
- 5 Quick Control Dial 64
- Multi-controller 65
- B Multi Function Button 65
- U LCD Panel Illumination 67
- Vertical Shooting 67
- Quick Control 70
- 3 Menu Operations 71
- Dimmed Menu Items 73
- Before You Start 74
- Movie Shooting Settings 80
- Select [Viewfinder display] 81
- Select [Grid display] 81
- Select [Show] 81
- Check the camera’s tilt 82
- Setting the AF and 87
- Drive Modes 87
- AF point 89
- AF Operation Indicator 90
- AF Point Display Indications 95
- Registering the AF point 95
- AF Area Selection Modes 96
- Automatic selection AF 98
- AF Sensor 100
- Lenses and Usable AF Points 102
- Lens Group Designations 109
- Select the [21] tab 113
- Select a case 113
- Case 1 to 6 113
- Default settings 116
- • Tracking sensitivity: 0 117
- • Accel./decel. tracking: +1 117
- • AF pt auto switching: +1 117
- Parameters 118
- 3 Customizing AF Functions 122
- 0: Equal priority 123
- : Enable after One-Shot AF 124
- : Disable after One-Shot AF 124
- 23: One Shot 124
- ON: Enable 125
- OFF: Disable 125
- : Focus priority 126
- : Release priority 126
- ON: EOS iTR AF 127
- ON: Continue focus search 129
- OFF: Stop focus search 129
- : All points 130
- : Only cross-type AF points 130
- : 15 points 130
- : 9 points 130
- Select AF area selection mode 131
- 9 M-Fn button 132
- 9 Main Dial 132
- : Same for both vert/horiz 132
- : Separate AF pts: Area+pt 133
- : Separate AF pts: Pt only 133
- : Initial AF pt selected 134
- : Manual AF pt 134
- AUTO: Auto 134
- AF point selection pattern 135
- AF point display during focus 135
- : Normal 136
- : Brighter 136
- : Show in field of view 137
- : Show outside view 137
- Select [AF Microadjustment] 138
- Select [All by same amount] 138
- Press the <B> button 138
- Adjust All by Same Amount 138
- Make the adjustment 139
- Check the result of the 139
- Registered number 140
- Lens Serial Number 141
- Notes for AF Microadjustment 143
- When Autofocus Fails 144
- Focus on the subject 145
- MF: Manual Focus 145
- Press the <o> button 146
- Select the drive mode 146
- (Max. approx. fps) 148
- Select the self-timer 150
- Take the picture 150
- Image Settings 151
- H Selecting the Image Size 155
- Select [Img type/size] 156
- Set the image size 156
- RAW Images 160
- Set the ISO speed 163
- ISO Auto 165
- Select [Min. shutter spd.] 168
- 3 Selecting a Picture Style 169
- 3 Customizing a Picture Style 172
- Set the parameter 173
- V Monochrome Adjustment 174
- 3 Registering a Picture Style 175
- Select a parameter 176
- B: Setting the White Balance 177
- White Balance 178
- Select [White balance] 179
- Select [Q] 179
- Select the desired item 179
- Q Auto White Balance 179
- O Custom White Balance 180
- Select image on card 182
- Registered image 183
- Character palette 184
- Select <P> 185
- Set the color temperature 185
- White Balance Correction 186
- Select [WB Shift/Bkt.] 186
- White Balance Auto Bracketing 187
- Select the setting 189
- 3 Setting Noise Reduction 190
- 3 Highlight Tone Priority 193
- Select [Enable] 196
- Diffraction Correction 196
- Lens Correction Data 197
- 3 Reducing Flicker 198
- 3 Setting the Color Space 200
- Selecting a Folder 202
- 3 Changing the File Name 203
- Exit the setting 204
- User setting2 205
- 3 File Numbering Methods 206
- Auto Reset 207
- Manual Reset 207
- Select the option to be set 208
- Enter text 208
- GPS Settings 211
- GPS Features 212
- GPS Precautions 214
- Acquiring GPS Signals 215
- GPS Acquisition Status 216
- Check the [GPS] setting 218
- Viewing GPS Information 218
- Geotagging Information 219
- Select [Auto time setting] 222
- Select the desired setting 222
- Logging the Route Traveled 223
- Geotag Information Logs 224
- Exposure Control for 227
- Photographic Expressions 227
- Program AE 228
- Minimizing Blurred Photos 229
- Blurred motion 231
- Frozen motion 231
- Shutter Speed Display 232
- Blurred background 233
- Aperture Value Display 234
- Depth-of-Field Preview 235
- Select the metering mode 238
- Multi-Spot Metering 240
- Check the exposure 241
- AE Lock Effects 245
- Set the desired aperture 246
- P Multiple Exposures 248
- Set [Multi-expos ctrl] 249
- Set the [No. of exposures] 249
- Set the images to be saved 250
- Set [Continue Mult-exp] 250
- Shoot the first exposure 250
- Shoot subsequent exposures 251
- 3 Take the picture 253
- 2 Mirror Lockup 256
- 2 Mirror Lockup 257
- Using the Eyepiece Shutter 258
- F Using a Remote Switch 258
- Flash Photography 259
- D Flash Photography 260
- Non-Canon Flash Units 261
- Metered Manual Flash Exposure 262
- 3 Setting the Flash Function 263
- Flash Sync. Speed in Av Mode 264
- Flash Function Settings 265
- Select [Flash C.Fn settings] 268
- Set the desired functions 268
- Select [Clear settings] 269
- Shooting with the LCD Monitor 271
- (Live View Shooting) 271
- Enabling Live View Shooting 273
- Continuous Shooting Display 273
- Information Display 275
- Warnings 276
- Final Image Simulation 277
- Shooting Function Settings 278
- Select a function and set it 279
- Q Quick Control 279
- 3 Menu Function Settings 280
- Focusing with AF (AF Method) 284
- Display the Live View image 285
- Select an AF point 285
- Move the AF point 287
- FlexiZone - Single: d 287
- Notes for AF 288
- MF: Focusing Manually 291
- Focus manually 292
- Shooting Movies 295
- Recording movies 296
- Shutter speed 297
- Aperture 298
- Settable Shutter Speeds 304
- Still Photo Shooting 304
- Cautions for Movie Shooting 306
- Movie Recording Size 312
- 4K movie shooting 313
- Cards that Can Record Movies 316
- High Frame Rate 318
- In MOV Format (Approx.) 319
- In MP4 Format (Approx.) 319
- 3 Setting the Sound Recording 322
- Wind Filter/Attenuator 323
- 3 Silent Control 325
- 3 Setting the Time Code 326
- Movie Recording Count 327
- Movie Playback Count 327
- Drop Frame 329
- When [a] is set: 338
- When [awithout info] is set: 338
- When [A+a] is set: 338
- HDMI frame rate 340
- Indicator 342
- Image Playback 343
- Play back the image 344
- Select an image 344
- Single-Image Display 344
- Exit the image playback 345
- Shooting Information Display 345
- 3 Grid Display 345
- Basic information display 346
- • Detailed information 347
- • Lens/Histogram information 348
- • White balance information 348
- • Picture Style information 1 348
- • Picture Style information 2 348
- Latitude 349
- Elevation 349
- Longitude 349
- Highlight Alert 350
- Sample Histograms 351
- Browse by jumping 354
- Magnify the image 355
- Scroll around the image 355
- Select [Rotate image] 357
- Rotate the image 357
- J Protecting Images 358
- Image protection icon 359
- Setting Ratings 361
- Select the image to be rated 362
- Set the rating 362
- Record a voice memo 363
- Recording a Voice Memo 363
- J/K> button to play 364
- J/K> 364
- Q Quick Control for Playback 365
- Playback on a TV Set 367
- Movie Playback Panel 370
- Check the edited movie 372
- Save the edited movie 373
- Save the frame 375
- 3 Slide Show (Auto Playback) 376
- Set the playback as desired 377
- Start the slide show 378
- Exit the slide show 378
- Viewing Images on a TV Set 379
- Select [Ctrl over HDMI] 380
- Using HDMI CEC TV Sets 380
- Select [Image copy] 382
- Select [Sel.Image] 382
- 3 Copying a Single Image 382
- Select the folder 383
- Press the <J/K> button 383
- Select [OK] 383
- Select the target folder 384
- L Erasing Images 386
- [Playback] will be erased 388
- Select [LCD brightness] 389
- Adjust the brightness 389
- Select [LCD color tone] 390
- Select [Auto rotate] 391
- Set the display orientation 391
- Post-Processing 393
- Set the desired processing 394
- Displaying the setting screen 395
- Save the image 395
- Magnified View 395
- RAW Image Processing Options 396
- Distortion correction 397
- Digital Lens Optimizer 397
- Diffraction correction 398
- S Resizing JPEG Images 399
- N Cropping JPEG Images 401
- Check the image area to be 402
- Save the cropped image 402
- Sensor Cleaning 403
- Select [Sensor cleaning] 404
- Select [Clean nowf] 404
- Cleaning the Sensor Now 404
- 3 Appending Dust Delete Data 405
- Shoot a solid-white object 406
- Dust Delete Data 406
- 3 Manual Sensor Cleaning 407
- Transferring Images to a 409
- Computer and Print Ordering 409
- Transfer the image 413
- Select [Print order] 415
- Select [Set up] 415
- Set the options as desired 415
- Setting the Printing Options 415
- Standard / Both 417
- Customizing the 419
- 3 Custom Functions 420
- Dial direction during Tv/Av 421
- Custom Function settings 422
- 3 Custom Function Settings 423
- Bracketing auto cancel 424
- Bracketing sequence 424
- Number of bracketed shots 425
- C.Fn2: Exposure 426
- Safety shift 426
- C.Fn3: Exposure 429
- Restrict shooting modes 429
- Restrict metering modes 429
- Set shutter speed range 430
- Set aperture range 430
- AE Microadjustment 431
- FE Microadjustment 432
- C.Fn4: Drive 433
- Continuous shooting speed 433
- Limit continuous shot count 434
- Restrict drive modes 434
- C.Fn5: Display/Operation 435
- Focusing Screen 435
- C.Fn6: Operation 438
- Warnings z in viewfinder 438
- Av setting without lens 439
- Multi function lock 439
- Custom Controls 439
- J/Kbutton function 440
- C.Fn7: Others 441
- Add cropping information 441
- Timer duration 442
- Shutter release time lag 442
- Memo audio quality 443
- Default Erase option 443
- Retract lens on power off 444
- Add IPTC information 444
- 7 Custom Controls 445
- Exposure 446
- : ONE SHOT z AI SERVO 452
- : Direct AF point selection 453
- : FE lock 455
- : Set ISO speed 455
- : Picture Style 457
- : White balance selection 457
- : Depth-of-field preview 458
- : IS start 458
- : Menu display 458
- Custom Quick Control 461
- Add an item 462
- Position the item 462
- Check the setting screen 463
- 3 Registering My Menu 465
- Register the desired items 466
- My Menu Tab Settings 466
- Select [Rename tab] 467
- Menu Display Settings 469
- Target card 470
- Saved Settings 471
- Loading Camera Settings 473
- Settings To Be Registered 475
- Reference 479
- B Button Functions 480
- Camera Settings 481
- Quick Control Screen 482
- Custom Quick Control screen 482
- Custom Quick Control Screens 483
- Select [Battery info.] 484
- Disconnect button 485
- Power lamp 485
- System Map 486
- Movie Shooting 490
- Menu Settings 492
- 2: AF1 (Purple) 494
- 2: AF2 (Purple) Page 495
- 2: AF3 (Purple) 495
- 2: AF4 (Purple) Page 496
- 2: AF5 (Purple) 496
- 3: Playback 1 (Blue) Page 497
- 3: Playback 2 (Blue) 497
- 3: Playback 3 (Blue) 497
- 5: Set-up 1 (Yellow) Page 498
- 5: Set-up 2 (Yellow) 498
- 5: Set-up 3 (Yellow) Page 499
- 5: Set-up 4 (Yellow) Page 500
- 8: Custom Functions (Orange) 500
- 9: My Menu (Green) Page 501
- /- / q/- / /k / q/k 337 503
- Troubleshooting Guide 504
- Shooting-Related Problems 507
- Area AF frame is different 508
- Operation Problems 516
- Display Problems 516
- Playback Problems 518
- No picture on the TV set 519
- Sensor Cleaning Problems 521
- Printing-Related Problems 521
- Computer Connection Problems 521
- 3 System Status Display 522
- Check the system status 523
- Erasing the Camera Status Log 524
- Error Codes 525
- Specifications 526
- • Viewfinder 527
- • Exposure Control 528
- • Multiple Exposures 529
- •Shutter 529
- • Drive System 529
- • External Speedlite 531
- • Live View Shooting 531
- • Movie Shooting 532
- • LCD Monitor 534
- •Playback 535
- • Post-Processing of Images 535
- • Image Transfer 536
- • Print Ordering 536
- • GPS Function 536
- • Customization Features 536
- • Interface 537
- • Dimensions and Weight 537
- • Operation Environment 538
- • Battery Pack LP-E19 538
- • Battery Charger LC-E19 538
- Trademarks 539
- About MPEG-4 Licensing 539
- Software Overview 549
- EOS Solution Disk XXX 550
- Installing the Software 551
- Numerics 552
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