Canon VB-M600D User Manual Page 93
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- Table of contents
- TROUBLESHOOTING
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Error Messages
9-7
Troubleshooting
9
Messages Recorded in the Log Files
Log File Locations
The Storage Server log files are saved in the following folder on the computer where the server is installed.
<System drive>:\ProgramData\Canon\WebView\NVR30\Log\
Types of Log Files
Error Message List
Messages shown below are recorded in the log file when an error occurs.
Error Codes
Winsock Error Codes
File Name Explanation
storage_server_log_0.csv Log file for the Storage Server
viewer_log_0.csv Log file for the Viewer
Message Explanation
Cannot rename storage_server.cfg.tmp to storage_server.cfg file A temporary file for the configuration file was found, but could not
be renamed.
No configuration file found. Could not find the Storage Server configuration file.
Cannot delete old config '<file name>', error code <win32 error> Could not save the configuration.
Cannot rename config from '<temporary file>' to
'storage_server.cfg', error code <win32 error>
Could not save the configuration.
Cannot write to config '{storage server name} Could not save the configuration.
Configuration file failed consistency check, exiting... Inconsistency was found in the configuration file. (This occurs
when the configuration file is rewritten directly.)
Error: Local machine not in the config. Could not find the IP address or host name of the Storage Server in
the configuration file.
Failed to bind to listen port {port number} The Storage Server could not bind to the port.
Failed to setsockopt for conditional accept() Could not apply a socket option to the socket for group
communication.
LS_start_service(apache) failed. Apache startup failed.
Unable to obtain file size on disk, GetFileAttributesEx failed with
error=%d for file %S
Could not determine the size of the media or event file.
CameraServer <host name> disconnected(<error information>) Could not connect to the camera.
Code Error Message Possible Cause
10038 An operation was attempted on something that is not a
socket.
This may occasionally occur. No action is required.
10048 Only one usage of each socket address (protocol/network
address/port) is normally permitted.
All communication resources are in use.
10050 A socket operation encountered a dead network. Occurs when the computer recognizes that the network is
down because the router or hub closest to the computer is
powered off. Normally, this cannot be recognized, therefore
this error is rarely reported.
- Administrator’s Manual 1
- Request to Customers 2
- About Third Party Software 3
- About the Manuals 4
- Features 5
- Setup Flow 6
- Contents 8
- Chapter 4 Viewer Settings 9
- Chapter 8 Backup 10
- Chapter 9 Troubleshooting 10
- Introduction 13
- Operating Environment 14
- Important 15
- About Licenses 16
- Supported Cameras 16
- System Configuration Example 18
- System Design 19
- Chapter 2 23
- Installation 24
- Settings After Installation 26
- Security Level Setting 27
- Warning When Viewer Starts 27
- Storage Server Settings 29
- Start the Viewer 31
- [Continue]) 32
- Dialog Box 33
- Configure a Storage Server 34
- Add a Camera 36
- Search For and Add Cameras 37
- Edit Camera Information 38
- Remove a Camera 39
- Add a User 40
- Change the User Information 41
- Remove a User 42
- Viewer Settings 43
- Flow for Viewer Settings 44
- Configure the Viewer 45
- Configure the Camera 47
- Configure the Video Window 48
- Display on the Full Screen 49
- Adjust the Image 50
- Adjust the Focus and Speed 52
- Configure External Outputs 52
- Create a Layout 53
- Place a Video Window 53
- Save the Layout 54
- Switch Between Layouts 54
- Organize Layouts 54
- Setting a Recording 57
- Schedule 57
- Set a Weekly Schedule 59
- Configure the Recording Mode 60
- Save the Recording Schedule 61
- Edit a Recording Schedule 62
- Day-to-Day Operations 63
- Flow of Operations 64
- Viewer Features 65
- View Recorded Images 66
- Search for a Recording 67
- Play a Recording 68
- Save Part of a Recording 69
- Operate the Camera 70
- Position 71
- Panorama Image 72
- Play Back Audio 72
- Silence Detection Settings 73
- Check Events 74
- Play Back an Event 75
- Operation and 77
- Management 77
- Storage Server Health Check 78
- Status Bar 79
- System Information 79
- Value for 80
- [Maximum Disk 80
- Space Used] 80
- Notification 80
- Chapter 8 83
- Backing up data 84
- How to Restore a Backup 85
- Troubleshooting 87
- Viewer and Video windows 88
- Timeline 89
- [Extract Video] 89
- Recording 89
- Error Messages 90
- Log File Locations 93
- Error Message List 93
- Error Codes 93
- HTTP Error Codes 94
- Event Information 95
- Camera Maintenance 98
- How to Check the Version 99
- Appendix 101
- © CANON INC. 2011 104
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