Canon PIXMA G4411 User Manual download pdf (Page 337)

Checking Communication Between the Computer, the Printer, and the

Wireless Router

Perform a ping test to check if communication is taking place.

• For Windows:

1. Select Command Prompt as shown below.

In Windows 10, right-click Start button and select Command Prompt.

In Windows 8.1, select Command Prompt from the Start screen. If Command Prompt is not

displayed on the Start screen, select the Search charm and search for "Command Prompt".

In Windows 7, click Start > All Programs > Accessories > Command Prompt.

2. Type the ping command and press Enter.

The ping command is as follows: ping XXX.XXX.XXX.XXX

"XXX.XXX.XXX.XXX" is the IP address of the target device.

If communication is taking place, a message like the one shown below appears.

Reply from XXX.XXX.XXX.XXX: bytes=32 time=10ms TTL=255

If Request timed out appears, communication is not taking place.

• For macOS:

1. Start Network Utility as shown below.

Select Computer from Go menu of Finder, double-click Macintosh HD > System > Library >

CoreServices > Applications > Network Utility.

2. Click Ping.

3. Make sure Send only XX pings (XX are numbers) is selected.

4. Enter IP address of target printer or target wireless router in Enter the network address to ping.

5. Click Ping.

"XXX.XXX.XXX.XXX" is the IP address of the target device.

A message such as the following appears.

64 bytes from XXX.XXX.XXX.XXX: icmp_seq=0 ttl=64 time=3.394 ms

64 bytes from XXX.XXX.XXX.XXX: icmp_seq=1 ttl=64 time=1.786 ms

64 bytes from XXX.XXX.XXX.XXX: icmp_seq=2 ttl=64 time=1.739 ms

--- XXX.XXX.XXX.XXX ping statistics ---

3 packets transmitted, 3 packets received, 0% packet loss

If packet loss is 100%, communication is not taking place. Otherwise, computer is communicating

with target device.

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Canon PIXMA G4411 User Manual Page 337