Canon SELPHY ES20 User Manual download pdf (Page 93)

Troubleshooting

You Think There is a Problem

If the solutions below do not remedy your problem, contact the retail outlet or a Canon customer

support center.

Printer and Power Source

Printing Problems

Power will not turn on

• Has the plug come out of the power outlet? (p. 22)

• Is the connector of the compact power adapter securely connected to the printer's

DC IN terminal? (p. 22)

• Did you try pressing for a long time? (p. 26)

Battery Pack

• Is the battery sufficiently charged? (p. 74)

• When installing it, did you press on the battery until it clicked into place? (p. 73)

Cannot Print

• Is the printer power turned on? (p. 26)

• Is the printer connected to more than one device?

Do not simultaneously connect to a camera, memory card or computer.

• Is the cartridge loaded correctly? (p. 17)

• Is the ink sheet slack? (p. 17)

• Has the printer overheated?

The printer will temporarily stop when it exceeds a certain temperature. This is not a

malfunction. Wait until the temperature drops and the printer resumes. A message will

appear on the computer display if you are connected to a computer when this happens,

but you should wait until printing resumes without cancelling the print.

Printing from Memory Cards

• Is the memory card inserted all the way into the slot with the label facing upward?

(p. 25, 26)

• Do the images conform to the Design rule for Camera File system? (p. 24)

• Some memory cards require a specific adapter. Have you inserted the memory

card directly into the card slot without first inserting the card into the adapter? (p.

25)

Printing from Cameras

• Is the printer connected to the camera correctly? (p. 53)

• Does the firmware of the Canon-brand camera support the printer?

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Canon SELPHY ES20 User Manual Page 93