Canon imageFORMULA DR-C125 Document Scanner User Manual download pdf (Page 60)

Problem 8 Multiple pages of scanned images cannot be saved

to a single file.

Solutions Depending on the file format, multiple scanned image

pages cannot be saved as a single file with

CaptureOnTouch Lite and CaptureOnTouch.

File type Processing for multiple pages

BMP (Windows

only), JPEG

Scanned images are always saved one

page per file.

PPTX (Windows

only)

Multi-page images are always saved to a

single file.

TIFF, PDF

You can save multiple pages to a single

file by clicking and selecting [Save all

pages as one file] in the displayed dialog

box.

Problem 9 All of the placed documents have been scanned, but

the scanned image does not appear on the

application.

Solutions When [Panel-Feeding] or [Automatic Feeding] is

selected as the feeding method on the scanner driver’s

setting screen, a scanning operation will not continue

after all of the documents are fed, as the scanner awaits

additional documents to be fed. You can finish the

operation and send the scanned images to the

application by pressing the [STOP] button on the

operating panel.

Problem 10 Memory becomes insufficient and scanning stops.

Solutions If you configure scanning conditions that use a large

amount of the computer's memory, scanning may stop

because of insufficient memory. Although this depends

on the computer's memory size, the possibility of

insufficient memory increases if any of the following

scanning conditions overlap.

• [Color Mode] is set to [24-bit Color]

• A large page size (e.g. Legal) is specified as the [Page

Size]. Alternatively, the page size is set to [Scanner's

Maximum].

• A high resolution (600dpi etc.) is specified for [Dots per

inch].

If an error message appears due to insufficient memory

while scanning is in progress, exit the application,

change the scanning conditions (e.g. reduce the

resolution or page size) and then try scanning again. In

addition, the amount of memory used can be contained

by turning off [Moire Reduction] and [Please change

prevent bleed through and remove] if they are set to on.

Problem 11 Scanned images are upside down.

Solutions Confirm the scanner driver settings.

In Windows, confirm that the [Upside-down feeding]

check box in the [Feeding] tab is cleared.

In Mac OS X, confirm that the [Upside-down feeding]

check box in the [More] dialog box is cleared.

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