Canon LEGRIA HF M506 User Manual download pdf (Page 210)

210  Additional Information

0 List of Messages for Wi-Fi Functions

An error occurred during FTP communication File transfer was not completed

- Turn off the camcorder and FTP server. After a short while, turn them on again and try to send

the data again.

An error occurred while communicating to the computer (Network Utility) File transfer was

not completed

- Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the

wireless signal. Try using the camcorder in a location farther away from such appliances.

- Turn off the camcorder and wireless router. After a short while, turn them on again and try to

send the data again. If the problem persists contact a Canon Service Center.

Cannot connect to FTP server

- Make sure that the camcorder and FTP server have the same IP address configured.

- This message will appear if the encryption key is incorrect when the encryption method is set

to [Open]. The encryption key is case sensitive so make sure to enter it correctly.

- The port number is usually 21 so make sure both the camcorder and FTP server are config-

ured with this setting.

- If the Address setting in the FTP server is not configured, set the DNS server address in the

camcorder. Also, make sure that the server name for the FTP server is correctly entered.

- Turn on the FTP server.

- A firewall may be blocking the connection. Set the firewall to allow the connection. For users

of Windows XP SP2 and later, set Windows Firewall to allow the connection.

- If you are using a wireless gateway router, make sure all of the devices in the network, includ-

ing the camcorder, are configured with the correct gateway address.

- If the FTP server is configured to accept only one particular IP address, change the setting so

that it can accept the camcorder’s TCP/IP IP address.

- The maximum number of connections to the FTP server has been exceeded. Reduce the num-

ber of connections or increase the maximum number.

Cannot log in to FTP server

- Check that the FTP server’s user name and password are correctly configured in the cam-

corder. They are case sensitive so make sure to enter them correctly.

- Make sure permissions for files on the FTP server are set to allow access, reading and writing.

- Make sure name of the destination folder on the FTP server consists only of ASCII characters.

Cannot transfer files to FTP server

- Turn on the FTP server.

- Make sure permissions for files on the FTP server are set to allow access, reading and writing.

- Make sure permissions for the destination folder on the FTP server are set to allow access.

- Increase the FTP server’s available space.

Cannot transfer files to the computer (Network Utility)

- Make sure Network Utility is running properly. If the problem persists turn off the camcorder

and computer. After a short while, turn them on again.

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Canon LEGRIA HF M506 User Manual Page 210