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chapter 6
Troubleshooting
Pre-Scan Checklist
Perform the checks on this short list before you begin
troubleshooting specific problems.
• Refer to the Quick Start Guide to make sure that the
ScanGear CS software was installed successfully.
• Check that the cables between your computer and scanner
are connected securely.
• Before scanning or previewing, check that your scanner has
been selected as the data source in the application. If your
scanner does not appear as an option when you select a
TWAIN source to scan from your application, you have to
install ScanGear CS again.
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