Canon SELPHY ES20 User Manual download pdf (Page 94)

You Think There is a Problem

Troubleshooting

Cannot Print (continued from previous page)

• Does the camera battery have sufficient charge?

Replace the battery with a fully charged (or new) battery, or use the compact power

adapter for the camera.

Printing from Computers

• Did you install the printer driver according to the correct procedures? (p. 62, 65)

• Is the printer connected directly to a port on the computer with the USB cable?

The printer may not operate correctly if it is connected to a USB hub.

Problems Exclusive to Windows

• Is the printer set to offline?

Right-click the printer icon and cancel the offline setting.

Problems Exclusive to Macintosh

• Is the printer registered on the Printer List? (p. 65)

Image Does not Appear When Memory Card is Inserted

• Is the memory card inserted all the way into the correct slot with the label facing

up? (p. 25, 26)

• Do the images conform to the Design rule for Camera File system? (p. 24)

• Some memory cards require a specific adapter. Have you inserted the memory

card directly into the card slot without first inserting the card into the adapter? (p.

25)

Cannot Print the Date

Printing from Memory Cards

• Is the date imprint option set? (p. 46)

If you are using DPOF settings, the date imprint settings are configured on the camera.

Printing from mobile phones

• When using IrDA or Bluetooth, the date will not be printed.

Printing from Cameras

• Is the date imprint option set to [Off] on the camera?

If the setting is [Default], the printer settings are reflected.

Cannot Print Cleanly

• Is the ink sheet or paper dirty?

• Is dirt lodged within the printer? (p. 82)

• Has condensation formed within the printer?

Leave it to dry at room temperature for a while.

• Is it placed near a device with a strong electromagnetic or magnetic field?

Set it at least one meter (3 ft.) apart.

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Canon SELPHY ES20 User Manual Page 94