Canon DR-6050C Owner's Manual download pdf (Page 61)

Practical Examples

■ Documents Do Not Feed Properly

If a document does not feed properly, first confirm the

following:

✔ Are pages sticking together because of static electricity

or another cause?

✔ Are you attempting to scan a document with size, paper

thickness or quality that is not supported by the

scanner? (See “Documents” on p. 15.)

✔ Are the feed rollers dirty?

✔ Are the feed rollers worn out?

IMPORTANT

• Double feeding occurs when document pages stick together,

and incompatible paper thickness or quality can cause paper

jams. Check your documents carefully before loading.

• Replacement rollers can be purchased as consumables. If

performance is not improved after cleaning the rollers, contact

your local Canon dealer or service representative to purchase

a Roller Replacement Kit, and replace the rollers (pickup, feed

and retard rollers). (See “Replacing the Transport Rollers” on

p. 39.)

If this does not solve the problem, consider the following

possible problems and causes:

Problem Documents do not feed.

Cause The Continuous Manual Feed Mode is

enabled.

Solution Set the Continuous Manual Feed Mode to

[OFF] from the User Mode. (See “Continuous

Manual Feeding Mode Setting” on p. 24.)

■ Saved Image Files Do Not Open

If image files saved by CapturePerfect 3.0 cannot be

opened by another application, first confirm the following:

✔ Does the application you are using support

CapturePerfect 3.0 image file types (*.bmp, *.tif, *.jpg

and *.pdf)?

If this does not solve the problem, consider the following

possible causes:

Cause The application does not support multi-

page TIFF files.

Solution Open the files using an application that

supports multi-page TIFF files, or save the

images as single-page TIFF files using

CapturePerfect 3.0.

Cause The compression format used by

CapturePerfect 3.0 is not supported.

Solution Open the image file with CapturePerfect 3.0,

set the compression format to [None], and save

it again.

■ Scanning Results Are Not as Expected

If the scanned images do not appear as expected, one or

more ISIS/TWAIN driver settings may be incorrect, or

your application may not support certain scanner

functions.

Problem The scanned image is too dark (or faint).

Cause The [Brightness] setting is not set to an

appropriate value.

Solution If the image is too dark, set a higher brightness

setting, or if the image is too faint, set a lower

brightness setting.

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Canon DR-6050C Owner's Manual Page 61

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