Canon VB-C10R User Manual download pdf (Page 125)

7-3

Troubleshooting

I forgot the password.

● All factory defaults settings can be restored by pressing the Reset switch (→ P.8-5). The

default administration password is “VB-C10”. The VB-C10/VB-C10R’s settings will need

to be made again, however, since all network settings such as the IP addresses and

subnet masks are also returned to the factory defaults.

I cannot record pictures.

● The number of pictures that can be recorded depends on the setting. From time to time,

please delete recorded pictures that are not needed (→ P.3-22).

● Check that the camera is on and the cable has been connected properly.

The video does not appear.

● Check that the viewer software is correctly installed (→ P.1-4). Please refer also to the

viewer software User’s Manual (Mon-E.pdf) contained on the supplied CD-ROM.

● If the video quality is poor, check the quality settings on the VB-C10/VB-C10R (→ P.3-11).

Also, check settings such as the number of background colors as on the viewer PC.

● You can limit the number of viewers that can access the VB-C10/VB-C10R at the same

time. The message without a video is displayed when this limit is exceeded (→ P.3-20).

● If you cannot see the video using the Java Viewer, check your system environment such

as the browser version (→ P.1-6). Up-to-date information is provided on the VB-C10/VB-

C10R Website.

(URL: http://www.canon.com/webview/)

I can’t control the camera.

● Check that the LAN cable for camera control is connected correctly.

● Cheek to see if the camera angle is restricted to a preset (→ P.3-15).

Note

If you have a problem, consult the ReadMe also. The ReadMe file may contain

important information not included in this manual. Be sure to read this file.

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Canon VB-C10R User Manual Page 125