Canon image runner 2545i User's Guide download pdf (Page 80)

Identifying and Isolating Problems

5-5

Troubleshooting

The machine won’t accept my secure print job.

Cause The job is discarded because the machine has run out of available memory.

Remedy 1 Cancel other jobs, or wait until those jobs are finished, and then send the job

again.

Remedy 2 Divide the document into two or more parts, or reduce the resolution, and then

try again.

The message <Memory near full. Process jobs (Secure Print, etc.)>

appears on the touch panel display.

Cause The machine’s memory consumption has reached the preset level that triggers

an alert message.

Remedy 1 Print out the secured document by entering the appropriate password. If there

are any other jobs, wait until they are finished.

Remedy 2 Adjust the memory consumption level that triggers an alert message. (See

Chapter 7, “Other System Settings,” in the System Settings Guide.)

Print Quality Problems

Printed text is faded or streaked with white.

Cause The level of toner remaining in the toner cartridge may be low, or the toner may

not be evenly distributed inside the cartridge.

Remedy Replace the toner cartridge. (See Chapter 5, “Routine Maintenance,” in the

Reference Guide.)

Printed pages are dirty or have white specks.

Cause The fixing roller inside the fixing unit has become dirty with toner dust.

Remedy Clean the fixing unit inside the machine. (See Chapter 5, “Routine

Maintenance,” in the Reference Guide.)

The printout is too light or too dark.

Cause 1 The toner density settings are not correct.

Remedy Adjust the toner density and print the data again. (See “Print Quality,” on p. 4-9.)

Cause 2 [Toner Save] is set to ‘On’.

Remedy Set [Toner Save] to ‘Off’ and print the data again. (See “Toner Save,” on p. 4-9.)

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Canon image runner 2545i User's Guide Page 80