Canon Pixma MP560 Series Technical Information Page 83
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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8. Check to see if the error has been resolved.
• If the error has been resolved, then there is a problem with the black print
cartridge.
• If the error has not been resolved, then there is a problem with both print
cartridges.
9. When you have identified the problem cartridge, continue with the following solutions.
Work through the following sections in order. When the print cartridge status light stops
blinking, you have solved the problem.
•
Solution 1: Remove and reinstall the print cartridges
•
Solution 2: Clean the print cartridge contacts
•
Solution 3: Print in ink-backup mode
Solution 1: Remove and reinstall the print cartridges
Solution: The print cartridge may not have full electrical contact with the printer.
Removing and reinstalling the cartridge may help.
NOTE: HP cannot guarantee the quality of remanufactured or refilled cartridges.
To verify and install the correct print cartridges
1. Make sure the printer is on. Press the Power button if it is not lit.
2. Open the printer cover, and then wait until the print cartridge carriage is idle and
silent.
3. Press down lightly on the end of the problem cartridge to release it.
4. Slide the cartridge out and inspect it:
CAUTION: Do not touch the copper electrical contacts or the ink nozzles.
1 Ink nozzles (do not touch)
2 Copper contacts
• Check the electrical contacts for debris.
• Make sure all the clear nozzle protective tape has been removed.
CAUTION: Do not attempt to remove the copper electrical strip!
Chapter 11
80 Troubleshooting
Troubleshooting
- Windows Help 1
- HP Photosmart Software Help 2
- Contents 4
- 1Welcome 8
- 2 Special features 10
- 3 Get started 11
- Buttons and lights 12
- Power button and light 13
- Cancel button 13
- Resume button and light 14
- Print Cartridge Status lights 14
- Paper tray 15
- Use the paper tray 16
- Fold the paper tray 17
- Print cartridges 18
- Ink-backup mode 19
- Ink-backup mode output 20
- Exit ink-backup mode 20
- 4 Connect the printer 21
- 5 Print photos 22
- Print photos with a border 23
- 1 Small photos 24
- 2 Large photos 24
- Print photos with a border 21 24
- Print photos 24
- Print photos on plain paper 25
- Exif Print 26
- Store and handle photo paper 27
- Maximum dpi 28
- 6 Print other documents 29
- Print documents 30
- Print letters 31
- Print envelopes 32
- Print postcards 33
- Print labels 34
- Print transparencies 35
- Print brochures 36
- Print greeting cards 37
- Print booklets 37
- Print booklets 35 38
- Print other documents 38
- Print posters 39
- Print iron-on transfers 40
- Chapter 6 41
- 38 Print other documents 41
- 7 Printing tips 42
- Create printing shortcuts 43
- Delete printing shortcuts 43
- Set the page order 44
- Fast/Economical printing 44
- Print in grayscale 45
- Two-sided printing 46
- General Everyday printing 46
- Print preview 46
- Set a custom paper size 47
- Select a paper type 47
- Print resolution 48
- Resize a document 49
- Bound two-sided documents 49
- Print a Web page 50
- Presentation printing 51
- 8 Printer software 52
- Printer Properties dialog box 53
- What's This? help 54
- 9 Maintenance 55
- Selection numbers 56
- Installation instructions 56
- Align print cartridges 58
- View estimated ink levels 59
- Maintain the printer body 60
- Maintain print cartridges 61
- Printer Toolbox 62
- 10 Shop for ink supplies 63
- 11 Troubleshooting 64
- 62 Troubleshooting 65
- Error messages 63 66
- 1 Remove plastic tape 67
- 64 Troubleshooting 67
- Installation problems 68
- 66 Troubleshooting 69
- Installation problems 67 70
- Power light is flashing 72
- Resume light is flashing 72
- 70 Troubleshooting 73
- Printer does not print 74
- 72 Troubleshooting 75
- Printer does not print 73 76
- 74 Troubleshooting 77
- Printer does not print 75 78
- 76 Troubleshooting 79
- Document prints slowly 80
- Print cartridge problems 81
- Print cartridge problems 79 82
- 1 Ink nozzles (do not touch) 83
- 2 Copper contacts 83
- 80 Troubleshooting 83
- 1 Selection number 84
- Print cartridge problems 81 84
- 82 Troubleshooting 85
- Print cartridge problems 83 86
- Paper problems 87
- Paper problems 85 88
- Out of paper 89
- Paper problems 87 90
- Paper problems 89 92
- Photos do not print correctly 93
- Image is printed at an angle 94
- Photo has an unwanted border 95
- Print quality is poor 96
- 94 Troubleshooting 97
- Print quality is poor 95 98
- 96 Troubleshooting 99
- Print quality is poor 97 100
- Troubleshooting 100
- Chapter 11 101
- 98 Troubleshooting 101
- Print quality is poor 99 102
- 100 Troubleshooting 103
- Print quality is poor 101 104
- 102 Troubleshooting 105
- Print quality is poor 103 106
- Document is misprinted 107
- A HP support 109
- Phone support period 110
- Placing a call 110
- B Technical information 111
- Technical information 114
- Regulatory notices 115
- Regulatory notices 113 116
- Appendix B 117
- 114 Technical information 117
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