Canon MF8170c User's Guide download pdf (Page 77)

Faxing Problems

7-7

Tro ubl eshooting

QIs the document loaded?

ARemove the document, stack it if necessary, and place it on the platen glass or

load it in the ADF correctly. For more information, see Chapter 3, "Document

Handling," in the Basic Guide.

Cannot send using ECM (Error Correction Mode).

QDoes the receiving fax machine support ECM?

AIf the receiving fax machine does not support ECM, the document is sent in the

normal mode without error checking.

Errors occur frequently while sending.

QAre the telephone lines in proper condition? Or do you have a good connection?

A Lower the transmission speed. (See <3. TX START SPEED> of "Menu

Descriptions," on p. 8-3.)

Receiving Problems

Cannot receive a fax automatically.

QIs the machine set to receive automatically?

AFor the machine to receive faxes automatically, the receive mode must be set to

<FaxOnly>, <FaxTel>, <AnsMode>, or <DRPD>. (See Chapter 5, "Receiving

Faxes.") If you have set <AnsMode>, confirm that an answering machine is

connected to the machine and that it is turned on with an outgoing message

properly recorded.

If you set <5. MAN/AUTO SWITCH> to <ON> in <FAX SETTINGS> of the

Menu, the machine will receive faxes automatically even when the receive mode

is set to <Manual>. (See <5. MAN/AUTO SWITCH> of "Menu Descriptions," on

p. 8-5.)

QIs the machine's memory full?

AWait for the machine to finish any fax or print jobs stored in the memory. Then

ask the other party to resend the fax.

QDid an error occur during reception?

APrint an ACTIVITY REPORT and check for an error. (See "Printing the

ACTIVITY REPORT," on p. 6-3.) You can also check the RX REPORT when it is

printed automatically. (See "Adjusting the RX REPORT Setting," on p. 6-7.)

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Canon MF8170c User's Guide Page 77