Canon VB-C500D User Manual Page 277
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Messages List
Troubleshooting
Connection error to the camera server
Error (on)/ok (off)
Connection to host <camera server address> : <port> <status>
Continuing recording Recording continuing
Changing the recording frame rate
Effective recording rate (<recording rate before change>
<recording rate after change> %)
Recording rate is the ratio of received images that are actually
being recorded. If the rate is 100%, then all received images are
recorded. If 50%, 1 frame per 2 frames is recorded.
Error Number: Error Description Cause
10048: Address in use
A socket for the communication could not be generated because
a large number of TCP connections are used in the PC.
10050: Network down
The network is down (when a failure occurs in a HUB or router
located near the PC).
10051: Network unreachable A failure occurred in a HUB or router near the camera server.
10054: Forced disconnection from
camera
The TCP connection is disconnected because the camera server
was restarted or another cause.
10060: Connection timeout
A timeout occurred in the TCP connection with the camera server
(This occurs when the camera server is down).
10061: Camera connection refused
The camera server rejected the TCP connection (This occurs
when the port number specification is incorrect or another
cause).
10064: Camera power off The camera server is down (Normally, 10060 occurs).
10065: Camera unreachable
There are no routes to connect to the camera server (This may
also occur when there is a failure in the network cable connected
to the PC or HUB).
10091: Network board not ready There is a failure on the PC network board.
11001: Host not found The host name in DNS could not be resolved.
11004: Host not found
The host name in DNS could not be resolved (11004 may occur
instead of 11001 in 2003).
Empty character string Other Winsock Errors
HT401: Authentication required
The user authentication or password for connecting to the
camera server is incorrect. Check to ensure that it is not an on/off
event.
HT403: Host/IP address restricted
Cannot connect due to the IP address restriction on the camera
server side.
HT502: Bad Gateway 502
The proxy server returns an HTTP 502 error (which occurs when
the proxy server receives an error from the upper proxy).
HT503: Service unavailable 503
The proxy server returned an HTTP 503 error (which occurs when
the proxy server failed to connect to the camera server).
HT504: Gateway Timeout 504
The proxy server returned an HTTP 504 error (which occurs when
the proxy server could not receive a reply from the upper proxy).
Event type Displayed Messages
- VK-64/VK-16 1
- Administrator’s Manual 1
- Introduction 2
- Icons Used in this Manual 3
- Open Source Software 3
- Purpose of This Manual 4
- Contents 5
- Chapter 5 Viewer Reference 8
- Chapter 7 Backup Scheme 10
- Chapter 8 System Maintenance 10
- Chapter 9 Troubleshooting 11
- Chapter 10 Appendix 11
- About Manuals 12
- System Overview 15
- Preparation Flow 18
- System Operation Overview 20
- Network Video Recorder VK-16 21
- Playback 22
- Storage Server 23
- Operating Environment 24
- Notes on Use with Windows XP 26
- Windows Server 2008 29
- Upgrade your PC 30
- Shadow backup 30
- System Design Concept 31
- When using Viewer alone 33
- Server Sizing Concept 34
- Required Hard Disk Capacity 35
- Storage Server Performance 39
- Notes on Viewer Sizing 40
- Network Bandwidth Concept 41
- Installation 45
- Installation Procedures 47
- Preparation and Precaution 51
- Configuration Reference 53
- How to Start-Up 55
- Screen Configuration 56
- [Events] Tab 57
- [Event Notification] Tab 58
- [User Management] Tab 59
- Set the [Settings] Tab 60
- How to set the [Settings] Tab 61
- Select [Disk Drive Settings] 63
- Change the [Logon settings] 66
- [Logon As Service] Privilege 67
- Disk Space Management Level 69
- Handling at Each Level 69
- In case of Threshold Level 70
- In case of Limit Level 70
- Set [Events] Tab 73
- How to Set the Events Tab 74
- Set [User Management] Tab 77
- Change User to Administrator 78
- Delete a User 79
- Set Recording Schedule 81
- Preferences] Screen 83
- How to Start VK-Lite 84
- Other Functions in Both Tabs 89
- Location and Zone 90
- Add a Location and Zone 92
- Edit a Location and Zone 93
- Delete a Location and Zone 93
- Add Storage Server 94
- Edit Storage Server 95
- Delete Storage Server 96
- Add the Camera Server 98
- Connect to Camera 99
- Select a Storage Server 100
- Assign a location and zone 101
- Register Camera Server 102
- Edit Camera Server 104
- Save Edit Contents 105
- Finish Editing 105
- Delete Camera Server 106
- Recording Schedule 108
- Set Normal Schedule 111
- Create Normal Schedule 112
- Set the recording period 113
- Set Continuous Recording 114
- Configure Audio Recording 115
- Set Additional Options 118
- Set External Device Output 119
- Finish Setting 119
- Save Schedules 120
- Change Camera Server Settings 121
- User Name and Password 122
- Motion detection recording 122
- Image/Video Quality 122
- Camera Name 122
- Restrict Service Time 123
- External Device 123
- Batch-Setting Schedules 124
- Set the [Sensitivity] 130
- Set the [Area Ratio] 130
- Set Sensor Event Recording 133
- Set Preset Tour 138
- Test the Preset Tour 139
- Change the Preset Settings 139
- Change the Preset Order 140
- Delete a Preset 140
- Set a Special Day Schedule 142
- [Add Schedule Type] 143
- Edit a Schedule Type 144
- Delete a Schedule Type 144
- Add and Delete a Day 145
- Delete a Day 146
- Save Changes 147
- Viewer Reference 151
- Chapter Overview 152
- Viewer Operation Flow 154
- Start the Viewer 156
- Use Viewer only 158
- Viewing Screen 159
- Viewer Start-up Window 160
- Viewer Start-up Option 161
- Menu Bar of Viewer Screen 162
- Viewer Setting 163
- Set the Tab for Administrator 164
- Set Event Notifications 165
- Set the Tab for Guest User 166
- Focus Operation Setting 167
- Proxy Server Setting 167
- Save Viewer Settings 168
- Arrange and Save Layouts 169
- Create a new folder 171
- Move an entry up or down 171
- Arrange Layout Sequences 173
- Layout Grids 174
- Alignment Grid 175
- Small, Medium and Large Grids 176
- Custom Grid 178
- Set a custom grid 178
- Hide and Show Task Areas 179
- Basic Video Window Functions 180
- Locations and the Zones 181
- Re-size a Video Window 183
- Move a Video Window 183
- Operation Guide 184
- Arrange Video Windows 185
- Video Window Status 186
- Light Green 187
- Dark Green 187
- Pan, Tilt, Zoom Control 188
- White Balance Control Items 191
- Smart Shade Control 192
- Other items 192
- Other Video Window Functions 193
- Other Menu Options 196
- Viewer Shade Control 197
- Audio Panel 197
- Use Timeline and View Events 198
- Use the Playback Controls 200
- Jump to time entered 201
- Skipped Time 204
- Duplicated Time 204
- Return to Live Video 205
- View and Search Events 206
- Acknowledge and View Events 207
- Search Events 208
- Click [Event Search] 208
- Step 6: Select a Priority 210
- Step 7: Click [Search] 210
- When motion 211
- Operation and 213
- Management 213
- Arrangement and Sensitivity) 218
- Backup Scheme 221
- Preparation 224
- Files to Make a Backup 225
- Audio data 226
- Event data 227
- Configuration files 227
- Backup for Data Protection 228
- Restoration Procedure 231
- Examples 233
- Data Protection) 234
- System Maintenance 235
- Upgrade VK-64/VK-16 237
- Version upgrade from VK-Lite 238
- Reinstall VK-64/VK-16 239
- Required Media and Data 240
- Camera Server Maintenance 241
- Troubleshooting 243
- Troubleshooting for Recording 245
- VK Troubleshooting 246
- Timeline 248
- Extract Video 249
- Scheduling and Recording 249
- VB-C500VD 250
- VB-C500D 250
- Upgrade Problems 251
- Messages List 252
- Access Engine Log 271
- VK-64/VK-16 Viewer Logs 272
- Log Storage Destination 272
- Error Codes in Log File 273
- SMTP Error Codes 274
- HTTP Error Codes 274
- Wininet Error Codes 275
- VK Event Information 276
- Appendix 279
- Camera Server Control 280
- Hard Disk 281
- How To Check Software Version 283
- Live Viewing 284
- Video Recording 284
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