
Installation Problems
7-56
Troubleshooting
7
9
Disconnect the USB cable from the computer, then restart
Windows.
After Windows starts up again, reinstall the CAPT software. (See "Installing the
CAPT Software," on p. 3-4)
Problems During Local Installation
When installing the printer driver from the CD-ROM, the printer is not recognized
automatically even after the USB cable is connected.
Cause 1 The USB cable has already been connected and the printer is turned ON before
installing the printer driver.
Remedy Turn the power of the printer OFF and disconnect the USB cable. Then, connect
the USB cable again and turn the printer ON.
Cause 2 The power of the printer is turned OFF.
Remedy Turn the power of the printer ON.
Cause 3 The USB cable is not connected properly.
Remedy Make sure that the printer and computer are connected with the USB cable
properly.
Cause 4 An inappropriate USB cable is being used.
Remedy Use a USB cable appropriate for the USB interface environment of this printer.
The USB interface environment of this printer is USB 2.0 High-Speed (Windows
2000/XP/Server 2003 only) and USB Full-Speed (USB1.1 equivalent).
[Local Printer]* cannot be selected in the [Add Printer Wizard] dialog box (Windows 2000/XP/
Server 2003).
Cause Installation was performed by a user who is not a member of Administrators or
Power Users.
Remedy Install the CAPT (Canon Advanced Printing Technology) software as a user
who is a member of Administrators.
*For Windows XP/Server 2003: Select [Local printer attached to this computer].
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