Canon PIXMA MG5540 User Manual

MG5500 seriesOnline ManualTroubleshooting English

The Machine Stopped Working SuddenlyCannot Communicate with the Machine After the Network Settings Are ChangedCannot Communicate with the Machine over

About Errors/Messages DisplayedIf an Error OccursA Message Is Displayed100

If an Error OccursWhen an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshootingmessage is displayed autom

A Message Is DisplayedThis section describes some of the errors or messages.Note• A Support Code (error number) is displayed on the computer or on the

Writing Error/Output Error/Communication ErrorCheck1 If the POWER lamp is off, make sure that the power plug is plugged in, thenturn the machine on.Wh

• Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when themachine is used over LAN:Launch IJ Network Tool

• "Could not spool successfully due to insufficient memory"Quit other running application softwares to increase available memory.If you cann

• If you do not agree to participate in the survey program:Click Do not agree. The confirmation screen will be closed, and the survey at that time is

If You Cannot Resolve the ProblemIf you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller ofthe machin

Support Code List(MG5510, MG5520, MG5540, MG5550, MG5560, MG5570, MG5580)The support code appears on the LCD and the computer screen when an error occ

B200 C000 About the support code for paper jam, you can also refer to Support Code List (When Paper Is Jammed).109

Check9 Make sure that the channel set to the access point is valid to communicatewith the computer, confirmed in Check 8.If not, change the channel se

Support Code List (When Paper Is Jammed)If the paper is jammed, remove it following the procedure appropriate for each case.• If you can see the jamme

1300CausePaper is jammed in the paper output slot.ActionIf you can see the jammed paper at the paper output slot, remove the paper following the proce

If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continuesafter removing the paper, contact the service

1303CausePaper is jammed inside the machine at the transport unit.ActionIf you cannot see the paper at the paper output slot, remove the paper from th

Note•If the paper is rolled up and it is difficult to remove, grasp the edges of the paper, then removethe jammed paper.•If you cannot remove the jamm

1304CausePaper is jammed when performing automatic duplex printing.ActionIf the paper is jammed when performing automatic duplex printing, remove the

6.Pull out the jammed paper slowly.When you pull the jammed paper, support the machine with your hand so that it does not fall down.Note• If the paper

8. Plug the machine back in and turn the machine back on.All print jobs in the queue are canceled. Reprint if necessary.If you cannot remove the paper

Paper Is Jammed inside the MachineIf the jammed paper tears and you cannot remove the paper either from the paper output slot or from thetransport uni

4.Hold the jammed paper with your hands.If the paper is rolled up, pull it out.5.Pull the paper slowly not to tear it, then pull the paper out.Keep an

Ink Remaining Level Is Not Displayed on Printer Status Monitor ofthe MachineUse the printer driver with bidirectional communication.Select Enable bidi

• Does the piece of paper remain in the right side or the left side space (C) inside the machine?7.Close the operation panel slowly.All print jobs in

In Other CasesMake sure of the following:Check1 Are there any foreign objects around the paper output slot?Check2 Is the paper curled?Load the paper a

1003CauseThe machine is out of paper, or paper does not feed.ActionClose the paper output tray, pull the feeder out, then load the paper.When you load

1200CauseThe operation panel is open.ActionClose the operation panel and wait for a while.Do not close it while you are replacing an ink tank.123

1250CauseThe paper output tray is closed.ActionOpen the paper output tray to resume printing.124

1310CauseThe size of paper may not be compatible with automatic duplex printing.ActionThe sizes of media suitable for auto duplex printing are A4 and

1401CauseThe print head may be damaged.ActionContact the service center.126

1403CauseThe print head may be damaged.ActionContact the service center.127

1405CauseThe print head may be damaged.ActionContact the service center.128

1410CauseThe ink tank cannot be recognized.ActionOpen the operation panel and replace the ink tank which lamp is off.129

Printing Speed Is SlowCheck1 The machine may be printing out or scanning a large job issued from anothercomputer.Check2 Make sure that the radio statu

1411CauseThe ink tank cannot be recognized.ActionOpen the operation panel and replace the ink tank which lamp is off.130

1412CauseThe ink tank cannot be recognized.ActionOpen the operation panel and replace the ink tank which lamp is off.131

1413CauseThe ink tank cannot be recognized.ActionOpen the operation panel and replace the ink tank which lamp is off.132

1414CauseThe ink tank cannot be recognized.ActionOpen the operation panel and replace the ink tank which lamp is off.133

1600CauseIf the lamp on the ink tank is flashing, ink may have run out.ActionReplacing the ink tank is recommended.If printing is in progress and you

1660CauseThe ink tank is not installed.ActionInstall the ink tank.135

1680CauseSome ink tanks are not installed in the correct position. (The lamp on the ink tank flashes.)ActionConfirm that the ink tanks are installed i

1681CauseMore than one ink tanks of the same color are installed. (The lamp on the ink tank flashes.)ActionConfirm that the ink tanks are installed in

1684CauseThe ink tank cannot be recognized.ActionPrinting cannot be executed because the ink tank may not be installed properly or may not be compatib

1688CauseThe ink has run out. (The lamp on the ink tank flashes.)ActionReplace the ink tank and close the operation panel.Printing under the current c

Cannot Use the Machine on Replacing an Access Point orChanging Its settingsWhen you replace an access point, perform network setup of the machine agai

1689CausePrinter detected ink out condition (The lamp on the ink tank flashes).ActionReplace the ink tank and close the operation panel.An ink tank th

1700CauseThe ink absorber is almost full.ActionPress the machine's OK button to continue printing. Contact the service center.141

1701CauseThe ink absorber is almost full.ActionPress the machine's OK button to continue printing. Contact the service center.142

1712CauseThe ink absorber is almost full.ActionPress the machine's OK button to continue printing. Contact the service center.143

1713CauseThe ink absorber is almost full.ActionPress the machine's OK button to continue printing. Contact the service center.144

1714CauseThe ink absorber is almost full.ActionPress the machine's OK button to continue printing. Contact the service center.145

1715CauseThe ink absorber is almost full.ActionPress the machine's OK button to continue printing. Contact the service center.146

1890CauseThe protective material for the print head holder or the tape may remain attached to the holder.ActionOpen the operation panel, then confirm

2100CausePaper larger than the paper size in the print settings is loaded.ActionCheck the size of the loaded paper, then press the machine's OK b

2101CausePaper smaller than the paper size in the print settings is loaded.ActionCheck the size of the loaded paper, then press the machine's OK

Cannot Detect a Machine on a NetworkCannot Detect the Machine When Setting up Network CommunicationThe Machine Cannot Be Detected in the Wireless LAN1

2102CauseThe machine has detected that the paper has been fed aligned to one side.ActionClose the paper output tray, then pull the feeder out.Load the

2103CauseThe machine cannot detect the paper size.ActionPress the machine's Stop button to dismiss the error, then try to print again.If this err

2700CauseSome errors occurred while copying and a certain time passed.ActionPress the OK button to dismiss the error, and try to copy again.152

2900CauseScanning the print head alignment sheet has failed.ActionPress the OK button to dismiss the error, then take the actions described below.• Ma

4100CauseThe specified data cannot be printed.ActionWhen you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computerscreen, m

4103CauseCannot perform automatic duplex printing with the current paper size setting.ActionPress the machine's Stop button, to cancel printing.T

5011CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

5012CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

5100CausePrinter error has occurred.ActionCancel printing, and turn off the machine. Then clear the jammed paper or protective material that isprevent

5200CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Cannot Detect the Machine When Setting up NetworkCommunicationIf the machine could not be detected on the network when setting up the network communic

5400CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

5B00CausePrinter error has occurred.ActionContact the service center.161

5B01CausePrinter error has occurred.ActionContact the service center.162

5B12CausePrinter error has occurred.ActionContact the service center.163

5B13CausePrinter error has occurred.ActionContact the service center.164

5B14CausePrinter error has occurred.ActionContact the service center.165

5B15CausePrinter error has occurred.ActionContact the service center.166

6000CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6500CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6502CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Cannot Detect the Machine during Wireless LAN Setup: Check 1Are the machine and network device (router, access point, etc.) turned on?Make sure that t

6800CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6801CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6900CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6901CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6902CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6910CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6911CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6930CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6931CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6932CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Cannot Detect the Machine during Wireless LAN Setup: Check 2Is the wireless LAN setting of the machine enabled?Make sure that the Wi-Fi lamp of the ma

6933CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6936CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6937CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6938CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6940CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6941CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6942CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6943CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6944CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6945CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Cannot Detect the Machine during Wireless LAN Setup: Check 3Is the machine connected to the access point?By using the operation panel of the machine,

6946CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

B200CauseAn error requiring you to contact the service center has occurred.ActionTurn off the machine, and unplug the power cord of the machine from t

C000CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

ContentsTroubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Problems with Network C

Cannot Detect the Machine during Wireless LAN Setup: Check 4Are the SSID of the access point connected to your computer and that ofthe machine the sam

Cannot Detect the Machine during Wireless LAN Setup: Check 5Does the firewall function of your security software or operation system forcomputer inter

Cannot Detect the Machine during Wireless LAN Setup: Check 6Check the settings of the access point.Check the settings of the access point for the netw

The Machine Cannot Be Detected in the Wireless LANCheck1 Make sure that the machine is turned on.Check2 Is WLAN active/inactive in LAN settings under

Check12 Make sure that Enable bidirectional support is selected in the Ports sheet ofthe properties dialog box of the printer driver.Check13 Make sure

Other Problems with NetworkForgot an Access Point Name, SSID, or a Network KeyThe Message Is Displayed on the Computer Screen During SetupThe Admin Pa

Forgot an Access Point Name, SSID, or a Network KeyCannot Connect with an Access Point to Which a WEP/WPA/WPA2 Key Is Set (You Forgot theWEP/WPA/WPA2

The Message Is Displayed on the Computer Screen During SetupThe Enter Password Screen Is Displayed During SetupThe Screen for Setting the Encryption I

The Admin Password Set to the Machine Was ForgottenInitialize the LAN settings.How to Restore the Machine's Network Settings to Factory DefaultAf

Checking Information about the NetworkChecking the IP Address or the MAC Address of the MachineChecking the IP Address or the MAC Address of the Compu

Line Does Not Print or Prints Partially. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Image Does No

ping XXX.XXX.XXX.XXX"XXX.XXX.XXX.XXX" is the IP address of the target device.If the communication is available, a message such as the follow

Packets Are Sent SteadilyWhile IJ Network Scanner Selector EX is enabled, it periodically transmits packets to check whether it cancommunicate with th

How to Restore the Machine's Network Settings to Factory DefaultImportant• Note that initialization erases all network settings on the machine, a

Problems with PrintingPrinting Does Not StartPaper JamsPaper Does Not Feed Properly/"No Paper" Error OccursCannot Print Properly with Automa

Printing Does Not StartCheck1 Make sure that the power plug is securely plugged in, then press the ON buttonto turn the machine on.While the POWER lam

3. Open the properties of the printer driver for the machine.• In Windows 8 or Windows 7, right-click the "Canon XXX Printer" icon (where &q

Paper JamsWhen paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate actiondescribed in the message.• When a Sup

Paper Does Not Feed Properly/"No Paper" Error OccursCheck1 Make sure that paper is loaded.Loading PaperCheck2 Make sure of the following whe

If multiple sheets of plain paper is fed from the machine, select the setting for preventing double-feed of plainpaper using the operation panel or yo

Cannot Print Properly with Automatic Duplex PrintingCheck1 Is the setting for automatic duplex printing selected?Make sure that the Duplex Printing an

Printer Status Monitor Is Not Displayed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93Problems

Copying/Printing Stops Before It Is CompletedCheck1 Is the paper loaded?Make sure that paper is loaded.If the machine has run out of paper, load paper

Problems with Printing QualityPrint Results Not SatisfactoryInk Is Not Ejected41

Print Results Not SatisfactoryIf the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, confirm thepaper and p

Vertical Lines Are Printed on the Sides of the PrintoutColors Are Uneven or Streaked43

Cannot Print to End of JobCheck1 Select the setting not to compress the printing data.If you select the setting not to compress the printing data with

Part of the Page Is Not PrintedCheck When performing automatic duplex printing, the reason below is possible.When performing automatic duplex printing

No Printing Results/Printing Is Blurred/Colors Are Wrong/WhiteStreaks No Printing Results Printing Is Blurred Colors Are Wrong White Streaks46

Check1 Did you confirm the paper and print quality settings?Print Results Not SatisfactoryCheck2 Check the status of ink tanks. Replace the ink tank i

Check6 Is the platen glass dirty?Clean the platen glass.Cleaning the Platen Glass and Document CoverCheck7 Make sure that the original is properly loa

Lines Are MisalignedCheck1 Did you confirm the paper and print quality settings?Print Results Not SatisfactoryCheck2 Perform Print Head Alignment.If p

1688. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1391689. . . .

Line Does Not Print or Prints PartiallyCheck1 Is the Page Layout Printing performed or the Binding margin function used?When the Page Layout Printing

Image Does Not Print or Prints PartiallyCheck1 Select the setting not to compress the printing data.If you select the setting not to compress the prin

Printed Paper Curls or Has Ink Blots Printed Paper Has Ink Blots Printed Paper CurlsCheck1 Did you confirm the paper and print quality settings?Print

Paper Is Smudged/Printed Surface Is Scratched Paper Is SmudgedThe Edges of Paper Are Smudged Printed Surface Is Smudged Printed Surface Is ScratchedCh

1. Roll up the paper in the opposite direction to the paper curl as shown below.2. Check that the paper is now flat.We recommend printing curl-correct

If you are using plain paper to print images with high intensity, the paper may absorb too much ink and becomewavy, causing paper abrasion.• When prin

4. Drag the Ink Drying Wait Time slide bar to set the wait time, and then click OK.5. Confirm the message and click OK.56

Back of the Paper Is SmudgedCheck1 Did you confirm the paper and print quality settings?Print Results Not SatisfactoryCheck2 Perform the Bottom Plate

Vertical Lines Are Printed on the Sides of the PrintoutCheck Is the size of the loaded paper correct?The vertical lines may be printed in the margin i

Colors Are Uneven or Streaked Colors Are Uneven Colors Are StreakedCheck1 Did you confirm the paper and print quality settings?Print Results Not Satis

6901. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1736902. . . .

If Print Head Deep Cleaning does not resolve the problem, the print head may be damaged. Contact theservice center.Check3 Perform Print Head Alignment

Ink Is Not EjectedCheck1 Has the ink run out?Check the Support Code on the LCD and take the appropriate action to resolve the error.Support Code ListC

Problems with ScanningProblems with ScanningScan Results Not SatisfactorySoftware Problems62

Problems with ScanningScanner Does Not WorkScanGear (Scanner Driver) Does Not StartError Message Appears and the ScanGear (Scanner Driver) Screen Does

Scanner Does Not WorkCheck 1: Make sure that your scanner or printer is turned on.Check 2: Connect the USB cable to a different USB port on thecompute

ScanGear (Scanner Driver) Does Not StartCheck 1: Make sure that MP Drivers is installed.If not installed, install MP Drivers from the Setup CD-ROM or

Error Message Appears and the ScanGear (ScannerDriver) Screen Does Not AppearCheck 1: Make sure that your scanner or printer is turned on.Check 2: Tur

Cannot Scan Multiple Items at One TimeCheck 1: Make sure that the items are placed correctly.Placing Items (When Scanning from a Computer)Check 2: Che

Cannot Scan Properly with Auto ScanCheck 1: Make sure that the items are placed correctly.Placing Items (When Scanning from a Computer)Check 2: Multip

Slow Scanning SpeedCheck 1: To view the image on a monitor, set the outputresolution to around 150 dpi. To print, set it to around 300 dpi.ResolutionC

TroubleshootingThe Machine Cannot Be Powered OnPrinting Does Not StartPaper Does Not Feed Properly/"No Paper" Error OccursPrint Results Not

"There is not enough memory." Message Is DisplayedCheck 1: Exit other applications and try again.Check 2: Reduce the resolution or output si

Computer Stops Operating during ScanningCheck 1: Restart the computer, reduce the output resolution inScanGear (scanner driver) and scan again.Refer t

Scanner Does Not Work after Upgrading WindowsCheck: Disconnect the USB cable, then uninstall (delete) andreinstall MP Drivers and IJ Scan Utility.• St

NoteIn Windows 7 and Windows Vista, a confirmation/warning dialog box mayappear when installing, uninstalling, or starting up software.This dialog box

Scanned Image Does Not OpenCheck: If the data format is not supported by the application,scan the image again and select a popular data format such as

Scan Results Not SatisfactoryScan Quality (Image Displayed on the Monitor) Is PoorScanned Image Is Surrounded by Extra White AreasCannot Scan at the C

Scan Quality (Image Displayed on the Monitor) Is PoorCheck 1: Increase the scanning resolution if the image isjagged.ResolutionCheck 2: Set the displa

Correction, etc. in Image Settings on the Advanced Mode tab ofScanGear.Refer to "Image Settings" for your model from Home of the Online Manu

Scanned Image Is Surrounded by Extra White AreasCheck: Specify the scan area.Click (Auto Crop) in whole image view of ScanGear (scanner driver) to au

Cannot Scan at the Correct SizeCheck: Make sure that the items are placed correctly.Placing Items (When Scanning from a Computer)79

Problems with Network CommunicationProblems with the Machine While Using with NetworkCannot Detect a Machine on a NetworkOther Problems with Network8

Position or Size of the Image Cannot be DetectedCorrectly When Scanning from the Operation PanelCheck 1: Make sure that the items are placed correctly

Item Is Placed Correctly, but the Scanned Image IsSlantedCheck: When Document or Magazine is selected for the itemtype, deselect the Correct slanted t

Scanned Image Is Enlarged (Reduced) on the ComputerMonitorCheck 1: Change the display setting in the application.Refer to the application's manua

Software ProblemsThe E-mail Client You Want to Use Does Not Appear in the Screen for Selecting an E-mail Client83

The E-mail Client You Want to Use Does Not Appear inthe Screen for Selecting an E-mail ClientCheck: Check that the e-mail client's MAPI is enable

Problems with the MachineThe Machine Cannot Be Powered OnThe Machine Turns Off UnintendedlyCannot Connect to Computer with a USB Cable ProperlyCannot

The Machine Cannot Be Powered OnCheck1 Press the ON button.Check2 Make sure that the power plug is securely plugged into the power cordconnector of th

The Machine Turns Off UnintendedlyCheck Deactivate the setting to turn the unit off automatically.The machine turns off automatically according to the

Cannot Connect to Computer with a USB Cable ProperlyPrinting or Scanning Speed Is Slow/Hi-Speed USB Connection Does NotWork/"This device can perf

Cannot Communicate with the Machine with USB ConnectionCheck1 Make sure that the machine is turned on.Check2 Make sure that the USB cable is connected

Problems with the Machine While Using with NetworkThe Machine Stopped Working SuddenlyInk Remaining Level Is Not Displayed on Printer Status Monitor o

LCD Cannot Be Seen At All• If the POWER lamp is off:The machine is not powered on. Connect the power cord and press the ON button.• If the POWER lamp

An Unintended Language Is Displayed on the LCDSelect the language you want to be displayed according to the following procedure.1. Press the HOME butt

Print Head Holder Does Not Move to the Position for ReplacingCheck1 Is the POWER lamp off?Check if the POWER lamp is lit.The print head holder will no

Printer Status Monitor Is Not DisplayedCheck Is the printer status monitor enabled?Make sure that Enable Status Monitor is selected on the Option menu

Problems with Installation/DownloadingCannot Install the MP DriversEasy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu Does Not AppearHow to U

Cannot Install the MP Drivers• If the installation does not start even after the Setup CD-ROM is inserted into your computer'sdisc drive:Start th

Note• The printer is not detected. Check the connection. may be displayed depending on thecomputer you use.Check1 Make sure that the USB cable is secu

Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX MenuDoes Not AppearIf Easy-WebPrint EX does not start up or its menu does not appear on Interne

How to Update MP Drivers in Network EnvironmentDownload the latest MP Drivers in advance.To obtain the latest MP Drivers, access our web site through

Uninstalling IJ Network ToolFollow the procedure below to uninstall IJ Network Tool from your computer.Important• Even if IJ Network Tool is uninstall