Canon BJC-800 Technical Information download pdf (Page 127)

Chapter 8 Troubleshooting 117

Problem See page

Windows Problems................................................................................ 137

Printer does not print or prints garbage......................................... 137

Cannot print from file menu............................................................ 137

Printer does not print from Windows (but does print

from MS-DOS).................................................................................... 138

Output is not as expected................................................................. 138

Fonts do not print as smoothly rounded characters..................... 138

Extra characters appear on the page............................................... 139

Cannot print file sent from remote computer................................ 140

Color matching feature does not work........................................... 140

Colors do not print in WordPerfect 5.2 for Windows.................. 140

Multiple copies do not print ............................................................ 140

Large gaps appear between text or graphics................................. 141

Error occurs during Visual Guide installation.............................. 141

Control array error occurs when installing the Visual Guide..... 142

In WordPerfect, the BOX prints but the text does not.................. 142

When printing large characters (above 48 pt), text is missing

within words ..................................................................................... 142

Print Manager problems occur........................................................ 143

Clearing Paper Jams .............................................................................. 144

If you have a problem with your printer and you cannot resolve it by

referring to the information in this chapter, contact the Canon help desk at

1-800-423-2366 (U.S.A.) or 1-800-263-1121 (Canada). The staff at the help

desk is trained in the technical support of Canon’s products and should be

able to help you with your problem. If your printer requires service, the

staff at the help desk can provide you with the telephone number of your

local Canon Authorized Service Facility (ASF).

Attempting to repair the printer yourself may void the warranty.

Before contacting Canon, make sure you have the following information:

❏ Product name

❏ Serial number

❏ Place of purchase

❏ Nature of problem

❏ Steps you have taken to solve the problem and the results

Troubleshooting

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Canon BJC-800 Technical Information Page 127