Canon BJC-800 Technical Information Page 132

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  • TROUBLESHOOTING
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122 Troubleshooting Chapter 8
Problem Cause Solution
Data from computer is The printer may be off-line Press the ON LINE button to
not printed (ON LINE light off). turn the printer on-line
(ON LINE light is on).
The interface cable may not Check the interface cable
be securely connected to the connection.
printer and the computer.
The interface cable may not Make sure the interface cable
be the correct type. is a parallel interface cable.
The printer or computer Turn off the printer and the
may have been turned on computer, then turn them
when you connected the back on again.
interface cable.
The application may not be Check the computer or the
set up properly. application to see if the host
is configured correctly:
printer port, printer driver,
print manager.
The parallel port may be Check your computer’s
disabled in your computer’s CMOS to see if the primary
CMOS memory. parallel port is set to LPT1.
(Your computer should have
a setup program that allows
you to check the CMOS
settings.)
BJ cartridge moves, The BJ cartridge or an ink Make sure the BJ cartridge
ink does not appear tank may not be installed and its ink tank(s) are
properly. properly installed.
The nozzle on the BJ Perform the extensive print
cartridge may be clogged. head cleaning procedure
described on page 101.
An ink tank may be empty. Remove the ink tank(s)
and check that they have ink.
Replace the ink tank.
Printer suspends print If the Data indicator If you have been printing
after every line is printed blinks while the printer is for awhile, the print head
suspended, then the printer may have become too hot.
is slowing its print speed In this case, the printer
at the end of each line to automatically goes into
protect the print head. The protection mode and slows
print head may have become down in order to cool the
too hot. print head. You can stop
your print operation and
wait several minutes to allow
the printer to cool. Then start
your printer operation again.
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