Canon MultiPASS C5000 User Manual Page 237
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Chapter 10 Troubleshooting 10-25
Technical Notes
Using Other Bi-directional Devices
If you have another bi-directional device (such as a Windows Printing
System printer or a later-model laser printer) installed on your computer
and you are attempting to use the same port on which you have the
MultiPASS C5000 connected, you may experience undesirable results
when printing a document.
Be sure the MultiPASS C5000 is the only device configured to a
particular port. The MultiPASS C5000 operates properly only with
a dedicated parallel port.
MultiPASS Hardware Cannot Initialize
1. Remove any pass-through devices, switch boxes, zip drives, tape
backups, docking stations, scanners, and any software associated
with these products.
2. Make sure that the MultiPASS C5000 is connected directly to the
computer with a bi-directional (IEEE 1284-compliant) interface
cable that is 6 feet or shorter. Do not attempt to use a longer cable.
3. Shut down the computer and unplug the MultiPASS C5000.
Disconnect and reconnect the interface cable. Plug in the MultiPASS
C5000 and wait until the LCD displays the date and Receive Mode.
Once the unit is in Standby mode (the LCD displays the date and
Receive Mode), turn on the computer.
4. Check that the parallel port is set for ECP or bi-directional mode in
the computer’s BIOS. If you do not know how to enter the BIOS or
make the changes, contact the computer manufacturer.
5. If the above procedures do not resolve the problem, please call the
Canon Computer System Customer Care Center. See page 1-4 for
details.
Troubleshooting
- MultiPASS C5000 1
- Copyright 2
- Disclaimer 2
- Trademarks 2
- USERS IN U.S.A 3
- USERS IN CANADA 5
- CANON CANADA INC 6
- 1-800-263-1121 6
- Using Your Documentation 7
- REGISTRATION 8
- Contents 9
- Introduction 15
- Supplies and Accessories 16
- Canon Specialty Papers 17
- Getting Help From Canon 18
- Important Safety Instructions 19
- 1-6 Introduction Chapter 1 20
- Front View 21
- Back View 22
- Inside the Printer Area 22
- Using the Operator Panel 23
- 1-10 Introduction Chapter 1 24
- Special Function Buttons 25
- 1-12 Introduction Chapter 1 26
- Copying, or Scanning 27
- Loading the Document 28
- Chapter 1 Introduction 1-15 29
- Adding Pages to the Document 30
- Identifying Your Documents 31
- 1-18 Introduction Chapter 1 32
- Printing With the 33
- Paper Handling 34
- Printing 35
- Installing a Printer Driver 36
- Printing a Document 37
- Printer Setup Within Windows 38
- Using the Windows Tabs 39
- ❍ Graphics 40
- ❍ Setting 41
- Recommended Graphics Settings 42
- Using the Setup Analyzer 43
- Printing Speed Versus Color 44
- For Monochrome Printing 45
- Loading Paper 50
- Auto Feed Guidelines 52
- Manually Feeding Paper 54
- Printing On Envelopes 56
- Specialty Paper Guidelines 59
- Uncurling Back Print Film 60
- High Resolution Paper HR-101 61
- Using the Cleaning Sheet 62
- Fabric Sheet FS-101 64
- Printing On a Fabric Sheet 65
- Using the MultiPASS 66
- Windows 95 Users 67
- Manager Window 68
- Closing the Desktop Manager 70
- System-defined Folders 71
- User-defined Folders 72
- Setting Up the Address Book 74
- Sorting the Address Book 76
- MultiPASS 78
- Using a Group Address 79
- Importing an Address Book 80
- Exporting the Address Book 82
- Using the Fax Log 86
- Printing the Fax Log 87
- Sending Faxes With 88
- Sending a Document 89
- Automatic Dialing 91
- SCANNING P.001 93
- 02 CANON GROUP 93
- Redialing 94
- To Cancel Automatic Redialing 95
- Manual Sending 96
- Cancel Sending 97
- Transmitting the Document 98
- CODED DIAL 99
- TEL= 4567899 99
- Setting the Resolution 100
- COLOR COPY 101
- Setting the Contrast 102
- Sending PC Faxes 103
- Sending Faxes 104
- Defining Send Fax Options 105
- Desktop Manager 107
- Designing a Fax Cover Page 107
- Using the Cover Page Designer 110
- Creating a New Cover Page 111
- Inserting Variable Fields 112
- Ctrl key and click 113
- Delete key 113
- Deleting a Cover Page 116
- Printing a Fax Cover Page 116
- Print the 118
- Receiving Faxes 120
- Automatically—Fax/Tel Mode 121
- Chapter 5 Receiving Faxes 5-3 122
- 5-4 Receiving Faxes Chapter 5 123
- Chapter 5 Receiving Faxes 5-5 124
- 5-6 Receiving Faxes Chapter 5 125
- 5-8 Receiving Faxes Chapter 5 127
- (DRPD) Feature 128
- How DRPD Responds to Calls 129
- Detection (DRPD) Feature 129
- Scanning and Copying With 130
- Using Pagis to Scan 131
- Scanning and 132
- COPY 100% 01 139
- DOCUMENT READY 139
- FAX FINE 139
- MEMORY USED 0% 139
- B&W FAX/COPY 140
- Copying Documents Using Pagis 142
- Working With Documents 144
- Documents in 146
- Job Status 147
- Stopping an Active Job 149
- Creating a Folder 150
- Moving a Document 150
- Renaming a Document or Folder 151
- Deleting a Document or Folder 151
- Emptying the Trash Folder 152
- Importing a Document 152
- Exporting a Document 153
- Annotating a Document 154
- ❍ Menu Bar 156
- Adjusting the Display Size 159
- Adjusting the Image Display 159
- Paging Through Your Document 160
- Adding a Sticky Note 161
- Concealing a Region 162
- Inserting a Stamp 163
- Highlighting Your Document 164
- Creating a Drawing Graphic 164
- Revising Your Annotations 165
- Moving an Annotation 166
- Resizing the Annotation 166
- A REGION OF 167
- THE PAGE 167
- SELECTED 167
- Removing an Annotation 168
- Exporting the Document 168
- Setting Up Preferences 172
- Setting Up Send Fax Options 173
- Setup and Utilities 174
- START/COPY to 175
- Making a Phone Call From 181
- Using the Status Monitor 183
- Status Messages 184
- Using MultiPASS Diagnostics 188
- Maintaining the 191
- MultiPASS C5000 Guidelines 192
- Routine Maintenance 193
- Printing the Nozzle Check 197
- CLEANING 198
- FUNCTION 198
- BJ Cartridge Guidelines 199
- PRINT HEAD 200
- DO NOT TOUCH 200
- HOLD HERE 200
- Replacing the BJ Cartridge 201
- CARTRIDGE 203
- BJ Cartridge 206
- Storing a BJ Cartridge 209
- Troubleshooting 213
- Paper Jams 215
- Jams in the Sheet Feeder 217
- STOP to cancel 218
- Printing Problems 223
- Problem Cause Solution 224
- Print Quality Problems 226
- Paper Feeding Problems 229
- Faxing Problems 231
- START/COPY 234
- START/COPY after you hang 234
- Telephone Problems 235
- Copying Problems 235
- Technical Notes 237
- Memory Clear Report 238
- Specifications 239
- Media Type Recommended 240
- Paper Weight 240
- Print Speed 240
- Line Feed Speed 240
- Printing Width 240
- Appendix A Specifications A-3 241
- BJ Cartridges 242
- Facsimile 243
- Networking 244
- Report/reference 244
- Ink saver 244
- Appendix A Specifications A-7 245
- A-8 Specifications Appendix A 246
- Scanned image 247
- System Requirements 247
- General Specifications 248
- Space Requirements 249
- Using the MultiPASS C5000 251
- Entering Information in the 252
- TEL = 6665552222 254
- DATA ENTRY OK 254
- 11/15/97 08:15 254
- CANON FAX BACK 255
- UNIT NAME 255
- Stand-alone Fax 255
- Glossary 257
- G-2 Glossary 258
- Glossary G-3 259
- G-4 Glossary 260
- Glossary G-5 261
- G-6 Glossary 262
- Glossary G-7 263
- G-8 Glossary 264
- Glossary G-9 265
- G-10 Glossary 266
- Index I-1 267
- I-2 Index 268
- Index I-3 269
- I-4 Index 270
- Index I-5 271
- I-6 Index 272
- Index I-7 273
- I-8 Index 274
- Index I-9 275
- I-10 Index 276
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