Canon EOS 6D Mark II User Manual Page 567
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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567
If there is a problem with the camera, an
error message will appear. Follow the on-
screen instructions.
* If the error message still persists after following the above instructions,
write down the error code number and contact your nearest Canon Service
Center.
Error Codes
Number Error Message and Solution
01
Communications between the camera and lens is faulty. Clean the
lens contacts.
Clean the electrical contacts on the camera and lens, use a genuine
Canon lens, or remove and install the battery again (p.27, 28, 42).
02
Card cannot be accessed. Reinsert/change card or format card
with the camera.
Remove and insert the card again, replace the card, or format the
card (p.43, 70).
04
Cannot save images because card is full. Replace card.
Replace the card, erase unnecessary images, or format the card
(p.43, 430, 70).
06
Sensor cleaning could not be performed. Turn the camera off and
on again.
Operate the power switch (p.47).
10, 20
30, 40
50, 60
70, 80
99
An error prevented shooting. Turn the camera off and on again or
re-install the battery.
Operate the power switch, remove and install the battery again, or
use a Canon lens (p.47, 42).
Error number
Cause and countermeasures
- Instruction Manual 1
- Introduction 2
- Item Check List 3
- Instruction Manuals 4
- Compatible Cards 5
- Quick Start Guide 6
- Focus on the subject (p.56) 7
- Take the picture (p.56) 7
- Review the picture 7
- Icons in this Manual 8
- Chapters 9
- Contents 10
- Basic Shooting 93 11
- Image Settings 161 12
- GPS Settings 217 13
- Flash Photography 277 14
- Shooting Movies 325 15
- Image Playback 387 15
- Post-Processing Images 437 16
- Sensor Cleaning 449 16
- Customizing the Camera 467 16
- Reference 513 17
- Software Start Guide / 17
- Index to Features 18
- Image Recording Settings 19
- Image Quality 19
- Shooting 19
- Exposure 19
- Live View Shooting 20
- Movie Shooting 20
- Safety Precautions 22
- Cautions: 24
- Handling Precautions 25
- LCD Panel and LCD Monitor 27
- Nomenclature 28
- LCD Panel 33
- Custom shooting mode 36
- Battery Charger LC-E6E 37
- Attaching the Strap 38
- Getting Started and Basic 39
- Camera Operations 39
- Charging the Battery 40
- Open the cover 43
- Insert the card 43
- Close the cover 43
- Installing the Card 43
- Remove the card 44
- Removing the Card 44
- Using the LCD Monitor 46
- Turning on the Power 47
- > indicates 48
- Display the menu screen 49
- Time/Zone] 49
- Set the time zone 49
- Set the date and time 50
- Set the daylight saving time 51
- Under the [52] tab, select 52
- [LanguageK] 52
- Set the desired language 52
- Detaching the Lens 54
- Basic Shooting Operations 55
- Pressing Halfway 56
- Pressing Completely 56
- Shutter Button 56
- 6 Main Dial 57
- <5> dial 58
- Turn only the <5> dial 58
- Quick Control Dial 58
- Multi-controller 59
- R Multi Function Lock 59
- U LCD Panel Illumination 60
- Creative Zone modes 62
- Quick Control 63
- Basic Zone Modes Menu Screen 64
- Dimmed Menu Items 66
- Sample Screen (Quick Control) 67
- Sample Screen (Menu screen) 68
- Sample Screen (Scale display) 68
- Select [Touch control] 69
- 3 Formatting the Card 70
- Before You Start 73
- Movie Shooting Settings 78
- Select [Viewfinder display] 79
- Select [Grid display] 79
- Select [Show] 79
- Check the camera’s tilt 80
- B Button Functions 84
- Quick Control Screen 86
- AF operation Drive mode 87
- Metering modeISO speed 87
- AF Area / AF point selection 87
- Select [Multi function lock] 88
- Add a checkmark [X] to the 88
- Select [Mode guide] 89
- Turn the Mode Dial 89
- Press the <X> key 89
- Setting the Feature Guide 90
- Select [Help text size] 92
- Set the text size 92
- Help Display Text Size 92
- Basic Shooting 93
- Minimizing Blurred Photos 96
- Recomposing the Shot 97
- Shooting a Moving Subject 97
- C Creative Auto Shooting 100
- Ambience Settings 102
- Set [Background Blur] 106
- Take the picture 106
- 8: Special Scene Mode 107
- SCN Modes 108
- 8: 2 Shooting Portraits 109
- Shooting Group Photos 110
- 8: 3 Shooting Landscapes 111
- 8: 5 Shooting Moving Subjects 112
- 8: C Photographing Children 113
- Panning 114
- 8: r Panning 115
- 8: 4 Shooting Close-ups 116
- 8: P Shooting Food 117
- Shooting Tips 118
- 8: G Shooting Backlit Scenes 121
- Q Quick Control 126
- Setting the AF and 129
- Drive Modes 129
- Focus indicator 131
- AF point 131
- AF Points Lighting Up in Red 133
- G Large Zone AF 135
- (Manual selection of zone) 135
- H Automatic selection AF 135
- Press the <B> button 136
- Select an AF point 137
- AF Point Display Indications 138
- AF Area Selection Mode 139
- Automatic selection AF 140
- AF Using Color Tracking 142
- AF Sensor 143
- Lenses and Usable AF Points 145
- Lens Group Designations 149
- When Autofocus Fails 153
- MF: Manual Focus 154
- 3 Setting Lens Electronic MFN 155
- Select the drive mode 156
- Image Settings 161
- Select [Image quality] 162
- 61+741+73 163
- RAW Images 166
- 3 Setting the Aspect RatioN 168
- Set the ISO speed 170
- ISO Auto 172
- Select [Min. shutter spd.] 175
- Selecting a Picture Style 176
- Picture Style Characteristics 177
- 3 Selecting a Picture StyleN 178
- Customizing a Picture Style 180
- Set the parameter 181
- V Monochrome Adjustment 182
- Registering a Picture Style 183
- Select a parameter 184
- B: Setting the White BalanceN 185
- White Balance 186
- Select [White balance] 187
- Select [Q] 187
- Select the desired item 187
- Q Auto White Balance 187
- Shoot a white object 188
- O Custom White Balance 188
- Select [WB Shift/Bkt.] 191
- White Balance Correction 191
- White Balance Auto Bracketing 192
- Select the setting 194
- 3 Setting Noise ReductionN 195
- 3 Highlight Tone PriorityN 199
- Select [Lens aberration 200
- Select [Enable] 202
- Distortion Correction 202
- Diffraction Correction 203
- Lens Correction Data 204
- Reducing Flicker 206
- 3 Reducing FlickerN 207
- 3 Setting the Color SpaceN 208
- Select [Create folder] 209
- Select [OK] 209
- Creating a Folder 209
- Select [Select folder] 209
- Selecting a Folder 210
- 3 File Numbering Methods 211
- Card 1 Card 2 212
- Select the item to be set 214
- Enter text 214
- Exit the setting 214
- GPS Settings 217
- GPS Features 218
- Map data ©2017 ZENRIN 219
- GPS Precautions 220
- Acquiring GPS Signals 221
- GPS Acquisition Status 222
- Poor GPS Coverage 223
- Check the [GPS] setting 224
- Viewing GPS Information 224
- Geotagging Information 225
- Select [Auto time setting] 227
- Select the desired setting 227
- Logging the Route Traveled 228
- Geotag Information Logs 229
- Advanced Operations for 233
- Photographic Effects 233
- Program AE 234
- Program Shift 235
- Shutter-Priority AE 236
- Shutter Speed Display 237
- Aperture-Priority AE 238
- Aperture Value Display 239
- Depth-of-Field PreviewN 240
- Shutter speed 241
- Aperture 241
- Exposure level mark 241
- Standard exposure index 241
- Select the metering mode 243
- Check the exposure 245
- Set the compensation amount 245
- Select [Expo.comp./AEB] 247
- Set the AEB range 247
- Focus on the subject 249
- AE Lock Effects 249
- F: Long (Bulb) Exposures 250
- Select [Bulb timer] 251
- H Bulb TimerN 251
- Select [HDR Mode] 253
- Set [Adjust dyn range] 253
- Set [Effect] 253
- Set [Continuous HDR] 255
- Set [Auto Image Align] 255
- P Multiple ExposuresN 258
- Set the [No. of exposures] 259
- Set [Continue Mult-exp] 259
- Shoot the first exposure 259
- Shoot subsequent exposures 260
- 2 Mirror LockupN 265
- H Interval Timer Shooting 267
- Using the Eyepiece Cover 270
- Remote Control Shooting 271
- Select [Pairing] 274
- Using a Remote Switch 276
- Flash Photography 277
- D Flash Photography 278
- Non-Canon Flash Units 280
- 3 Setting the Flash FunctionN 281
- Flash Sync. Speed in Av Mode 282
- Flash Function Settings 283
- Select [Flash C.Fn settings] 286
- Set the desired functions 286
- Select [Clear settings] 287
- Shooting with the LCD 289
- Monitor 289
- Enabling Live View Shooting 291
- Continuous Shooting Display 291
- Information Display 293
- Warnings 294
- *4*5 *3 *4*5 *3 295
- Final Image Simulation 297
- Edit the options 299
- Shooting Function Settings 300
- Select a function and set it 301
- 3 Menu Function Settings 302
- Selecting the AF OperationN 305
- Servo AF for Moving Subjects 307
- Focusing with AF (AF Method) 308
- Display the Live View image 309
- Check the AF point 309
- Select the AF point 311
- Smooth Zone: o 311
- Move the AF point 313
- Live 1-point AF: d 313
- Notes for AF 315
- Magnified View 317
- Enable the Touch Shutter 319
- Tap on the screen to shoot 319
- MF: Focusing Manually 321
- Focus manually 322
- Shooting Movies 325
- Recording movie 326
- Built-in microphones 326
- F> Modes 327
- Scene Icons 329
- Settable Shutter Speeds 333
- Still Photo Shooting 333
- Cautions for Movie Shooting 336
- Notes for Movie Shooting 337
- Movie Recording Size 341
- Cards that Can Record Movies 343
- Normal movie (Approx.) 344
- Time-lapse movie (Approx.) 344
- Movie Files Exceeding 4 GB 345
- Movie Shooting Time Limit 345
- 3 Setting the Sound Recording 346
- Attenuator 347
- Shooting HDR Movies 348
- Select the desired movie 350
- Set the shooting interval 351
- Set the number of shots 351
- Set the beeper 353
- Check the settings 353
- Exit the menu 353
- Read the message 354
- Take test shots 354
- Press the <0> button 355
- Shoot the time-lapse movie 355
- 3 Shooting Video Snapshots 361
- Shooting duration 362
- Options in Steps 10 and 11 364
- Play back the movie 368
- Select the album 368
- Play back the album 368
- Playing Back an Album 368
- Select [X] 369
- Select an editing operation 369
- Editing an Album 369
- Save the edited album 370
- Indicator 383
- Image Playback 387
- Play back the image 388
- Select an image 388
- Single-Image Display 388
- Exit the image playback 389
- Shooting Information Display 389
- 3 Grid Display 390
- Basic information display 391
- Lens / Histogram information 394
- White balance information 394
- Picture Style information 1 394
- Picture Style information 2 394
- Color space / 395
- Noise reduction information 395
- Lens aberration 395
- GPS information 395
- Sample Histograms 398
- Press the <u> button 399
- Switch to the index display 399
- Browse by jumping 401
- Select [Set image search 402
- Set the search conditions 402
- Display the found images 403
- Magnify the image 404
- Scroll around the image 404
- Swipe with one finger 406
- Swipe with two fingers 406
- Browsing Images 406
- Select [Rotate image] 408
- Rotate the image 408
- K Protecting Images 409
- Select [Select range] 410
- Specify the range of images 410
- Q Quick Control for Playback 415
- Playback on a TV Set 417
- Select a movie 419
- Movie Playback Panel 420
- Tap [7] at the center of the 421
- Check the edited movie 422
- Save the edited movie 423
- Slide Show (Auto Playback) 424
- Start the slide show 425
- Exit the slide show 425
- Select [Background music] 426
- Select the background music 426
- Viewing Images on a TV Set 427
- Select [Ctrl over HDMI] 428
- Using HDMI CEC TV Sets 428
- L Erasing Images 430
- Select [LCD brightness] 434
- Adjust the brightness 434
- Select [Auto rotate] 435
- Set the display orientation 435
- Post-Processing 437
- Set the desired processing 438
- Displaying the setting screen 439
- Save the image 439
- RAW Image Processing Options 441
- S Resizing JPEG Images 444
- Image Sizes 445
- N Cropping JPEG Images 446
- Check the image area to be 447
- Sensor Cleaning 449
- Select [Sensor cleaning] 450
- Select [Clean nowf] 450
- 3 Appending Dust Delete DataN 452
- Shoot a solid-white object 453
- Dust Delete Data 454
- 3 Manual Sensor CleaningN 455
- Print order and 457
- Photobook Set-up 457
- Select [Print order] 458
- Select [Set up] 458
- Set the options as desired 458
- Standard / Both 461
- Select [Photobook Set-up] 464
- Select [Select images] 464
- Select [Multiple] 465
- Customizing the 467
- 3 Setting Custom FunctionsN 468
- 3 Custom FunctionsN 469
- C.Fn II: AF 470
- C.Fn III: Operation/Others 470
- Custom Function Settings 471
- C.Fn I-4 Bracketing sequence 472
- C.Fn I-6 Safety shift 473
- 3 Custom Function SettingsN 474
- : Release priority 478
- C.Fn II-16 AF Microadjustment 488
- C.Fn III-4 Custom Controls 490
- Make the adjustment 492
- Check the result of the 492
- Registered number 493
- Lens Serial Number 494
- Notes for AF Microadjustment 496
- 8: Custom ControlsN 497
- Operation 503
- (p.540) 504
- 3 Registering My MenuN 505
- Register the desired items 506
- My Menu Tab Settings 506
- Select [Rename tab] 507
- Menu Display Settings 509
- Settings To Be Registered 511
- Reference 513
- System Map 514
- Select [Battery info.] 516
- Select [Register] 517
- Serial number 518
- 1 Select [Delete info.] 519
- 3 Press the <L> button 519
- 4 Select [OK] 519
- DC coupler cord hole 520
- H Using Eye-Fi Cards 522
- H() Transferring... : 523
- 3Menu Settings 534
- (Red) Page 535
- (Red) Page 538
- 3: Playback 1 (Blue) Page 539
- 3: Playback 2 (Blue) Page 539
- 3: Playback 3 (Blue) Page 539
- 5: Set-up 1 (Yellow) Page 540
- 5: Set-up 2 (Yellow) Page 541
- 5: Set-up 3 (Yellow) Page 541
- 5: Set-up 5 (Yellow) Page 543
- 9: My Menu (Green) Page 544
- Troubleshooting Guide 548
- Shooting-Related Problems 550
- Operation Problems 560
- Display Problems 560
- Playback Problems 563
- Sensor Cleaning Problems 566
- Computer Connection Problems 566
- Error Codes 567
- Specifications 568
- • Viewfinder 569
- • Exposure Control 570
- • HDR Shooting 571
- • Multiple Exposures 572
- • Shutter 572
- • Drive System 572
- • External Speedlite 573
- • Live View Shooting 573
- • Movie Shooting 574
- • LCD Monitor 576
- • Playback 576
- • Post-Processing of Images 577
- • Print Ordering 577
- • GPS Functions 577
- • Customization Features 578
- • Interface 578
- • Dimensions and Weight 579
- • Operation Environment 579
- Trademarks 580
- About MPEG-4 Licensing 580
- Software Start Guide 594
- Download the software 596
- www.canon.com/icpd 596
- (p.596) 599
- Refer to the Digital Photo 599
- (p.597) 599
- Numerics 600
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