Canon IMAGERUNNER 2022i User's Guide Page 382
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- Table of contents
- TROUBLESHOOTING
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List of Error Messages
8-41
8
Troubleshooting
List of Error Messages
This section explains the various messages that appear on the touch panel display,
along with possible causes and remedies.
For explanations of messages that are not listed here, see the Sending and
Facsimile, and Network Guides.
Self-Diagnostic Display
If the machine displays a self-diagnostic error message, follow the instructions on
the touch panel display.
Self-diagnostic error messages appear on the touch panel display at the following
times:
• When scanning or printing cannot be performed because of an operational error.
• When you need to make a decision or take some action during scanning, copying,
or printing.
• When you need to make a decision or take some action while browsing the
network.
The following is a list of self-diagnostic error messages, along with their possible
causes and remedies.
Check your document.
Cause Paper or originals are jammed.
Remedy Remove any jammed paper or originals. (See “Clearing Paper Jams,” on p. 8-3,
and “Feeder,” on p. 8-15.)
Load Paper.
Cause The machine has run out of paper. No more prints can be made.
Remedy Load paper. (See “Paper Drawers,” on p. 7-2.)
Cause 1 The paper drawer is not inserted correctly.
Remedy Insert the paper drawer as far as it will go. (See “Paper Drawers,” on p. 7-2.)
- Reference Guide 1
- 2030i/2025i/2022i/2018i 2
- Manuals for the Machine 3
- How This Manual Is Organized 4
- Contents 5
- Chapter 2 Basic Operations 6
- Chapter 3 Optional Equipment 7
- Chapter 7 Routine Maintenance 9
- Chapter 8 Troubleshooting 10
- Chapter 9 Appendix 10
- How to Use This Manual 11
- Keys Used in This Manual 12
- Displays Used in This Manual 12
- Scanning 14
- Printing 15
- Legal Notices 16
- Laser Safety 17
- IPv6 Ready Logo 18
- Trademarks 18
- Copyright 19
- Disclaimers 19
- Use of Images 20
- Installation 21
- Power Supply 22
- Handling 23
- Maintenance and Inspections 25
- Consumables 27
- Other Warnings 27
- Before You Start Using This 28
- Installation Precautions 29
- Select a Safe Power Supply 32
- Moving the Machine 34
- Handling Precautions 35
- Feeder Parts and Functions 40
- Internal View 41
- How to Turn ON the Main Power 43
- ❑ Press (Log In/Out) 46
- Control Panel Power Switch 48
- Obtaining a License Key 50
- Registering a License Key 51
- [Start] 52
- Basic Operations 54
- What This Machine Can Do 55
- Original Fax 56
- Sending data 56
- Exporting data 57
- ■ Department ID Management 59
- ■ User ID Management 59
- Specifying Settings 60
- Other Useful Functions 64
- ■ Paper Supply Indicator 65
- ■ Auto Orientation 65
- Using the Touch Panel Display 66
- Touch Panel Key Display 67
- ■ Numeric Keys 68
- Adjusting the Brightness 69
- Alphanumeric Characters 70
- Enter <Canon> 71
- Example: Enter <é> 72
- Press [é] 73
- Values in Inches 74
- Press (Log In/Out) 76
- Press [User ID] 78
- Press [Password] 79
- Slide Guide 84
- Auxiliary TrayTray 84
- Extension 84
- Feeding Direction 85
- Direction 86
- Feeding 88
- Press (Start) 94
- Multifunctional Operations 95
- Available Paper Stock 97
- : Available 98
- : Unavailable 98
- Optional Equipment 100
- System Configuration 101
- Sample System Configurations 103
- System Options 103
- Cassette Feeding Module-P1/Q1 105
- Optional Accessory 106
- Finisher-U2 107
- Finishing Modes 108
- ■ Offset Mode 109
- ■ Staple Mode 109
- Inner 2 Way Tray-E2 111
- Parts and Their Functions 112
- Card Reader-E1 113
- Department ID Management 116
- Press [Register ID/Password] 117
- - (numeric keys) 118
- Press [OK] ➞ [OK] 121
- Press [Done] 121
- Press [OK] 122
- Copy Basic Features Screen 123
- Send Basic Features Screen 123
- Network Scan Function Screen 123
- Press [System Monitor] 124
- Press [Device] ➞ [Pg Ct Chk] 124
- [Department ID Management] 125
- Press [Page Totals] 126
- ❑ Press [Yes] 128
- Clearing Page Totals 130
- Press [Yes] 131
- Customizing Settings 136
- 4. Customizing Settings 137
- ■ Common Settings 141
- ■ Timer Settings 143
- ■ Adjustment/Cleaning 143
- ■ Report Settings 144
- ■ System Settings 144
- ■ Copy Settings 147
- ■ Communications Settings 148
- ■ Printer Settings 150
- ■ Address Book Settings 150
- Specifying Common Settings 152
- Press [Initial Function] 153
- Clear Setting] 155
- Tone Settings 157
- The selected mode is set 159
- Setting the Toner Save Mode 160
- Adjusting the Print Density 161
- Inch Entry 163
- [Register Paper Type] 169
- Sleep mode 172
- Output Tray Designation 174
- [Tray Designation] 175
- B ➞ press [OK] 176
- Press [On] ➞ [Store] 178
- ❑ Press [OK] 180
- ❑ Press [Next] 181
- [Language Switch] 186
- Timer Settings 197
- Auto Sleep Time 202
- Auto Clear Time 203
- Adjusting the Machine 205
- [Special Mode M] 206
- Environment (Special Mode N) 207
- [Special Mode O] 209
- ➞ press [OK] 210
- (Special Mode P) 211
- (Special Mode S) 214
- Feeder Smudge Adjustment 218
- Checking Job and Device 220
- Checking the Counter 221
- Checking Job Status 222
- ● If [Device] is selected: 226
- Copy/Print Job Details 228
- System Manager Settings 230
- System Settings 231
- Press [On] 236
- Press [Register] 237
- On/Off and Set Page Limits] 239
- ❑ Press [OK] ➞ [OK] 245
- Press [On] ➞ [Page Totals] 250
- Device Information Settings 259
- User ID Management 261
- Remote UI 263
- Restricting the Send Function 265
- Restricting the New Addresses 267
- Restricting PC Faxing 269
- Select [Allow Fax Driver TX] 270
- Restricting Recall 271
- Select [Restrict Recall] 272
- Restricting Broadcasting 275
- Checking the Job Log 278
- Document Forwarding Fails 284
- Press [Print Image] 285
- Auto Online/Offline 287
- [Auto Online/Offline] 288
- Press [Auto Online] 288
- Auto Offline 289
- Press [Auto Offline] 290
- Computer 292
- Routine Maintenance 294
- Paper Drawers 295
- Paper Size Guide Clips 299
- A4 A5 B5 LGL LTR STMT U2 304
- B4 B5 11X17 LT R U1 U3 304
- Replacing the Stamp Cartridge 306
- Replacing the Toner Cartridge 312
- Open the front cover 314
- Close the front cover 317
- Routine Cleaning 318
- Manual Feeder Cleaning 320
- Inner Cover 321
- Close the inner cover 322
- Close the feeder cover 323
- Lift the feeder 323
- Close the feeder 324
- Offset Roller Cleaning 325
- Transfer Roller Cleaning 326
- Drum Cleaning 328
- Fixing Unit Cleaning 330
- [Cleaning Sheet Print] 331
- Open the stack bypass 331
- Select [LTR] 332
- Press [Start] 333
- Automatic Feeder Cleaning 336
- ■ Stamp Cartridge 339
- ■ Genuine Supplies 340
- Troubleshooting 342
- Clearing Paper Jams 344
- ● Finisher-U2 347
- ● Inner 2 Way Tray-E2 348
- Duplex Unit 353
- Open the feeder cover 356
- Remove any jammed originals 357
- Stack Bypass 360
- Paper Drawer 1 361
- Remove any jammed paper 363
- Paper Drawers 2, 3, and 4 366
- Finisher-U2 (Optional) 370
- Clearing Staple Jams 378
- List of Error Messages 382
- Service Call Message 388
- Canon dealer 389
- Appendix 392
- Report Samples 393
- Specifications 394
- Cassette Feeding Module-P1 398
- Cassette Feeding Module-Q1 398
- Preprinted Paper Output Chart 402
- Numerics 405
- roller cleaning, 7-32 406
- Finisher-U2, 3-9 409
- FT5-1086 (000) 412
- CANON INC. 2007 412
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