Canon PIXMA MX454 User Manual

MX450 seriesOnline ManualTroubleshootingEnglish

About Errors/Messages Displayed If an Error Occurs A Message for Faxing Is Displayed on the LCD A Message Is Displayed

If Page size is set to other than A4, Letter, LTR, or Legal, the received fax will not be printedand will be stored in the machine's memory (Memo

Setting the Receive Mode*1 This setting is available only in the US and Canada.*2 This setting may not be available depending on the country or region

Cannot Send a Fax Clearly• Check 1: Is the document loaded correctly?Remove the document, then reload it on the platen glass or in the ADF.Loading Ori

Telephone ProblemsCannot DialTelephone Disconnects During a CallCannot Dial•Check 1: Is the telephone line cable connected correctly?Check that the te

Problems with the Machine The Machine Cannot Be Powered On Cannot Connect to Computer with a USB Cable Properly Cannot Communicate with the Machine wi

The Machine Cannot Be Powered On• Check 1: Press the ON button.• Check 2: Make sure that the power plug is securely plugged intothe power cord connect

Cannot Connect to Computer with a USB Cable ProperlyPrinting or Scanning Speed Is Slow/Hi-Speed USB Connection Does NotWork/"This device can perf

Cannot Communicate with the Machine with USBConnection•Check 1: Make sure that the machine is turned on.•Check 2: Make sure that the USB cable is conn

LCD Cannot Be Seen At All• If the POWER lamp is off:The machine is not powered on. Connect the power cord and press the ON button.• If the POWER lamp

An Unintended Language Is Displayed on the LCDSelect the language you want to be displayed according to the following procedure.1.Press the Setup butt

The Machine Cannot Be Powered On• Check 1: Press the ON button.• Check 2: Make sure that the power plug is securely plugged into thepower cord connect

Printer Status Monitor Is Not Displayed• Check: Is the printer status monitor enabled?Make sure that Enable Status Monitor is selected on the Option m

Problems with Bluetooth Communication Printer Cannot be Registered Printing Does Not Start

Printer Cannot be Registered• Check 1: Have MP Drivers been installed?If you reinstall the MP Drivers, reinstall the MP Drivers using the Setup CD-ROM

• Check whether access from a Bluetooth-compatible device is refused.Check the printer access setting displaying the Bluetooth settings (Graphic LCD)/

Printing Does Not Start• Check 1: Is Bluetooth unit ready for use?Make sure that the Bluetooth settings (Graphic LCD)/Bluetooth settings (Text LCD) sc

When authenticating the printer as a Add a Bluetooth device in Control Panel"BTHnnn (Canon XXX Printer (Copy X))" ("n" is a digit)

• This message is displayed when the print job is sent from the Bluetooth device while anotherprint job through the USB port is being printed out.Prin

Problems with Installation/Downloading Cannot Install the MP Drivers Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu Does Not Appear How t

Cannot Install the MP Drivers• If the installation does not start even after the Setup CD-ROM isinserted into your computer's disc drive:Start th

• Check 2: Follow the procedure below to connect the machineand the computer again.1. Turn the machine off.2.Unplug the USB cable from the machine and

Printing Does Not Start• Check 1: Make sure that the power plug is securely plugged in, thenturn the machine on.While the POWER lamp is flashing, the

Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EXMenu Does Not AppearIf Easy-WebPrint EX does not start up or its menu does not appear on Interne

How to Update MP Drivers in Network EnvironmentDownload the latest MP Drivers in advance.To obtain the latest MP Drivers, access our web site through

Uninstalling IJ Network ToolFollow the procedure below to uninstall IJ Network Tool from your computer.ImportantEven if IJ Network Tool is uninstalled

About Errors/Messages Displayed If an Error Occurs A Message for Faxing Is Displayed on the LCD A Message Is Displayed

If an Error OccursWhen an error occurs in printing such as the machine is out of paper or paper is jammed, atroubleshooting message is displayed autom

A Message for Faxing Is Displayed on the LCDIf a message is displayed on the Fax standby screen, take the corresponding action described below.Message

• A different size of paper from that specified by Pagesize is loaded:Load the same size of paper as that specified by Pagesize, then press the OK but

Awaiting doc. processingThe received faxes were not saved on the USB flash driveautomatically because the USB flash drive was not insertedor because i

A Message Is DisplayedThis section describes some of the errors or messages.NoteA Support Code (error number) is displayed on the computer or on the L

The machine starts printing.See Notice for Unplugging the Power Cord for unplugging the power cord.ImportantIf you disconnect the power plug, all the

• In Windows 7, right-click the "Canon XXX Printer" icon (where "XXX" is your machine'sname), then select Printer properties.

• If you are using a relay device such as a USB hub, disconnect it, connect the machinedirectly to the computer, and try printing again. If printing s

• If you agree to participate in the survey program:Click Agree, then follow the on-screen instructions. The printer usage information will be sent vi

NoteIf you select Uninstall (or Remove in Windows XP), the Inkjet Printer/Scanner/FaxExtended Survey Program is uninstalled. Follow the on-screen inst

If You Cannot Resolve the ProblemIf you cannot resolve the problem with any of the workarounds in this chapter, please contact theseller of the machin

Support Code ListThe support code appears on the LCD and the computer screen when an error occurs."Support Code" means the error number and

Support Code List (When Paper Is Jammed)If the paper is jammed, remove it following the procedure appropriate for each case.• If you can see the jamme

1300CausePaper is jammed in the paper output slot.ActionIf you can see the jammed paper at the paper output slot, remove the paper following the proce

If you cannot remove the paper or the paper tears inside the machine, or if the paper jam errorcontinues after removing the paper, contact the service

1303CausePaper is jammed inside the machine at the transport unit.ActionIf you can see the jammed paper at the front tray, or you cannot see the paper

NoteIf the paper is rolled up and it is difficult to remove, grasp the edges of the paper, thenremove the jammed paper.If you cannot remove the jammed

Paper Does Not Feed Properly/"No Paper" Error Occurs• Check 1: Make sure that paper is loaded.Loading Paper• Check 2: Make sure of the follo

2801CauseThe document is jammed in the ADF.ActionRemove the document following the procedure below.ImportantThe power cannot be turned off while the m

5. Close the document feeder cover, then turn on the machine.When rescanning the document after clearing the error, rescan it from the first page.If y

Paper Is Jammed inside the MachineIf the jammed paper tears and you cannot remove the paper either from the paper output slot or fromthe transport uni

4.Hold the jammed paper with your hands.If the paper is rolled up, pull it out.5.Pull the paper slowly not to tear it, then pull the paper out.6.Make

7.Close the paper output cover, then reload the paper.All print jobs in the queue are canceled. Reprint if necessary.NoteWhen reloading the paper, con

In Other CasesMake sure of the following:• Check 1: Are there any foreign objects around the paper outputslot?•Check 2: Is the paper curled?Load the p

1003CauseThe machine is out of paper, or paper does not feed.ActionReload the paper and press the machine's OK button.When you load the paper, in

1200CauseThe paper output cover is open.ActionClose the paper output cover and wait for a while.Do not close it while you are replacing a FINE cartrid

1202CauseThe paper output cover is open.ActionClose the paper output cover.

1250CauseThe paper output tray is closed.ActionOpen the paper output tray to resume printing.

Press the Setup button, select Device settings and Print settings in this order, and then setPrevent double-feed to ON.Changing the Machine Settings o

1401CauseThe FINE cartridge is not installed.ActionInstall the FINE cartridge.

1403CauseAppropriate FINE cartridge is not installed.ActionInstall the appropriate FINE cartridge.If the error is not resolved, contact the service ce

1485CauseAppropriate ink cartridge is not installed.ActionPrinting cannot be executed because the ink cartridge is not compatible with this machine.In

1486CauseThe FINE cartridge is not installed in the correct position.ActionMake sure that each FINE cartridge is installed in the correct position.

1487CauseThe FINE cartridge is not installed in the correct position.ActionMake sure that each FINE cartridge is installed in the correct position.

1682CauseThe FINE cartridge cannot be recognized.ActionReplace the FINE cartridge.If the error is not resolved, the FINE cartridge may be damaged. Con

1684CauseThe ink cartridge cannot be recognized.ActionPrinting cannot be executed because the ink cartridge may not be installed properly or may not b

1686CauseThe ink may have run out.ActionThe function for detecting the remaining ink level will be disabled since the ink level cannot becorrectly det

1687CauseThe FINE cartridge is not installed properly.ActionOpen the paper output cover. When the head cover opens, push up the ink cartridge lock lev

1688CauseThe ink has run out.ActionReplace the ink cartridge and close the paper output cover.If printing is in progress and you want to continue prin

Print Results Not SatisfactoryIf the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, confirm thepaper and p

1702CauseThe ink absorber is almost full.ActionPress the machine's OK button to continue printing. Contact the service center.

1703CauseThe ink absorber is almost full.ActionPress the machine's OK button to continue printing. Contact the service center.

1704CauseThe ink absorber is almost full.ActionPress the machine's OK button to continue printing. Contact the service center.

1705CauseThe ink absorber is almost full.ActionPress the machine's OK button to continue printing. Contact the service center.

1712CauseThe ink absorber is almost full.ActionPress the machine's OK button to continue printing. Contact the service center.

1713CauseThe ink absorber is almost full.ActionPress the machine's OK button to continue printing. Contact the service center.

1714CauseThe ink absorber is almost full.ActionPress the machine's OK button to continue printing. Contact the service center.

1715CauseThe ink absorber is almost full.ActionPress the machine's OK button to continue printing. Contact the service center.

2001CauseThe device incompatible with the machine is connected.ActionCheck the device connected to the USB flash drive port. Printing photos directly

2002CauseAn unsupported USB hub is connected.ActionIf a USB flash drive is connected via a USB hub, remove the hub.Connect a USB flash drive directly

Ink Is Not Ejected• Check 1: When a FINE cartridge runs out of ink, replace it with a newone.• Check 2: Is the FINE cartridge installed properly?If th

2700CausePossible causes include the following.•Some errors occurred while copying and a certain time passed.• Document is remained in the ADF.• Some

2802CauseNo document in the ADF.ActionPress the OK button to resolve the error, then operate again after loading documents.

2803CauseThe document is too long or is jammed in the ADF.ActionPress the OK button to dismiss the error. Then make sure that the document you are loa

NoteThe document may not feed properly depending on the media type, or your environment,such as when the temperature and humidity are either too high

4100CauseThe specified data cannot be printed.ActionWhen you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computerscreen, m

5011CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

5012CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

5040CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

5100CausePrinter error has occurred.ActionCancel printing, turn off the machine. Then clear the jammed paper or protective material that ispreventing

5200CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Paper JamsWhen paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate actiondescribed in the message.• When a Sup

5400CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

5B02CausePrinter error has occurred.ActionContact the service center.

5B03CausePrinter error has occurred.ActionContact the service center.

5B04CausePrinter error has occurred.ActionContact the service center.

5B05CausePrinter error has occurred.ActionContact the service center.

5B12CausePrinter error has occurred.ActionContact the service center.

5B13CausePrinter error has occurred.ActionContact the service center.

5B14CausePrinter error has occurred.ActionContact the service center.

5B15CausePrinter error has occurred.ActionContact the service center.

6000CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

If an Error OccursWhen an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshootingmessage is displayed autom

6800CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6801CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6900CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6901CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6902CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6910CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6911CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6930CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6931CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6932CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Troubleshooting The Machine Cannot Be Powered On Printing Does Not Start Paper Does Not Feed Properly/"No Paper" Error Occurs Print Results

Problems Sending FaxesCannot Send a FaxCannot Perform Sequential Broadcasting by Redialing, or Cannot Dial Using the Numeric ButtonsErrors Often Occur

6933CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6936CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6937CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6938CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6939CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

693ACausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6940CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6941CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6942CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6943CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Changing Registered InformationNoteYou can check the information for memory dialing by printing MEMORY DIAL TELEPHONE NO.LIST.Summary of Reports and L

6944CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6945CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6946CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

9000CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

9500CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

B200CauseAn error requiring you to contact the service center has occurred.ActionTurn off the machine, and unplug the power cord of the machine from t

Problems Receiving FaxesCannot Receive a Fax, Cannot Print a FaxMachine Does Not Switch Automatically between Voice and Fax CallsQuality of Received F

NoteSome of page sizes are not available depending on the country or region of purchase.• Check 7: Is Media type set to other than Plain paper?If Medi

Quality of Received Fax is Poor• Check 1: Check the scan settings of the sender's fax machine.Ask the sender to adjust the scan settings of the f

Problems with Network Communication Problems with the Machine While Using with Network Cannot Detect a Machine on a Network Other Problems with Networ

Problems with the Machine While Using with Network The Machine Stopped Working Suddenly Ink Remaining Level Is Not Displayed on Printer Status Monitor

The Machine Stopped Working SuddenlyCannot Communicate with the Machine After the Network Settings Are ChangedCannot Communicate with the Machine over

• Check 11: When using a router, connect the printer and computer to the LAN side(same network segment).If the problem is not resolved, insert the CD-

Ink Remaining Level Is Not Displayed on Printer Status Monitorof the MachineUse the printer driver with bidirectional communication.Select Enable bidi

Problems with Network Communication Problems with the Machine While Using with Network Cannot Detect a Machine on a Network Other Problems with Networ

Printing Speed Is Slow• Check 1: The machine may be printing out or scanning a large jobissued from another computer.• Check 2: Make sure that the rad

Cannot Use the Machine on Replacing an Access Point orChanging Its settingsWhen you replace an access point, perform network setup of the machine agai

Cannot Detect a Machine on a Network Cannot Detect the Machine When Setting up Network Communication The Machine Cannot Be Detected in the Wireless LA

Cannot Detect the Machine When Setting up NetworkCommunicationIf the machine could not be detected on the network when setting up the network communic

Cannot Detect the Machine with the Wireless LAN: Check 1Are the computer and network device (router, access point, etc.) configured andcan the compute

Cannot Detect the Machine with the Wireless LAN: Check 2Does the firewall function of your security software or operation system forcomputer interfere

Cannot Detect the Machine with the Wireless LAN: Check 3Check the settings of the access point.Check the settings of the access point for the network

The Machine Cannot Be Detected in the Wireless LAN• Check 1: Make sure that the machine is turned on.• Check 2: Is WLAN activ./inactiv. in LAN setting

• Check 11: Make sure that the network settings of the computer arecorrect.Make sure that the computer can communicate with the printer and the access

Other Problems with Network Forgot an Access Point Name, SSID, or a Network Key The Message Is Displayed on the Computer Screen During Setup The Admin

Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Copying/Printing Stops Before

Forgot an Access Point Name, SSID, or a Network KeyCannot Connect with an Access Point to Which a WEP/WPA/WPA2 Key Is Set (You Forgot theWEP/WPA/WPA2

The Message Is Displayed on the Computer Screen DuringSetupThe Enter Password Screen Is Displayed During SetupThe Screen for Setting the Encryption Is

The Admin Password Set to the Machine Was ForgottenInitialize the LAN settings.How to Restore the Machine's Network Settings to Factory DefaultAf

Checking Information about the NetworkChecking the IP Address or the MAC Address of the MachineChecking the IP Address or the MAC Address of the Compu

Packets Are Sent SteadilyWhile IJ Network Scanner Selector EX is enabled, it periodically transmits packets to check whether it cancommunicate with th

How to Restore the Machine's Network Settings to FactoryDefaultImportantNote that initialization erases all network settings on the machine, and

Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Copying/Printing Stops Before

Printing Does Not Start• Check 1: Make sure that the power plug is securely plugged in, thenturn the machine on.While the POWER lamp is flashing, the

• In Windows 7, right-click the "Canon XXX Printer" icon (where "XXX" is your machine'sname), then select Printer properties.

Paper JamsWhen paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate actiondescribed in the message.• When a Sup

Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected

Paper Does Not Feed Properly/"No Paper" Error Occurs• Check 1: Make sure that paper is loaded.Loading Paper• Check 2: Make sure of the follo

Press the Setup button, select Device settings and Print settings in this order, and then setPrevent double-feed to ON.Changing the Machine Settings o

Copying/Printing Stops Before It Is Completed• Check 1: Is the paper loaded?Make sure that paper is loaded.If the machine has run out of paper, load p

Cannot Print Properly from a Wireless Communication Device• Check: Is printing possible through Bluetooth communication?Confirm that your mobile phone

Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected

Print Results Not SatisfactoryIf the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, confirm thepaper and p

Cannot Print to End of Job• Check 1: Select the setting not to compress the printing data.If you select the setting not to compress the printing data

No Printing Results/Printing Is Blurred/Colors Are Wrong/WhiteStreaks No Printing Results Printing Is Blurred Colors Are Wrong

White Streaks•Check 1: Did you confirm the paper and print quality settings?Print Results Not Satisfactory• Check 2: Print the Nozzle Check Pattern a

After confirming that the FINE cartridge is installed properly, close the paper output cover.If the problem is not resolved, remove the FINE cartridge

Problems with Scanning Problems with Scanning Scan Results Not Satisfactory Software Problems

Colors Are Unclear• Check 1: Is the Nozzle Check Pattern printed properly?Print the Nozzle Check Pattern to determine whether the ink ejects properly

Lines Are Misaligned•Check 1: Did you confirm the paper and print quality settings?Print Results Not Satisfactory•Check 2: Perform Print Head Alignmen

Line Does Not Print or Prints Partially• Check 1: Is the Page Layout Printing performed or the Binding marginfunction used?When the Page Layout Printi

Image Does Not Print or Prints Partially• Check 1: Select the setting not to compress the printing data.If you select the setting not to compress the

Printed Paper Curls or Has Ink Blots Printed Paper Has Ink Blots Printed Paper Curls•Check 1: Did you confirm the paper and print quality settings?Pri

Paper Is Smudged/Printed Surface Is Scratched Paper Is SmudgedThe Edges of Paper Are Smudged Printed Surface Is Smudged Printed Surface Is Scratched•C

1. Roll up the paper in the opposite direction to the paper curl as shown below.2.Check that the paper is now flat.We recommend printing curl-correcte

1. Open the printer driver setup window.How to Open the Printer Driver Setup Window2. On the Main sheet, select Manual for Color/Intensity, and then c

1. Make sure that the machine is turned on.2. Open the printer driver setup window.How to Open the Printer Driver Setup Window3.Click the Maintenance

Back of the Paper Is Smudged•Check 1: Did you confirm the paper and print quality settings?Print Results Not Satisfactory•Check 2: Perform the Bottom

Problems with Faxing Problems Sending Faxes Problems Receiving Faxes Cannot Send a Fax Clearly Telephone Problems

Vertical Lines Are Printed on the Sides of the Printout•Check: Is the size of the loaded paper correct?The vertical lines may be printed in the margin

Colors Are Uneven or Streaked Colors Are Uneven Colors Are Streaked•Check 1: Did you confirm the paper and print quality settings?Print Results Not Sa

Aligning the Print HeadNoteIf the problem is not resolved after performing the Print Head Alignment, perform PrintHead Alignment manually referring to

Ink Is Not Ejected• Check 1: When a FINE cartridge runs out of ink, replace it with anew one.• Check 2: Is the FINE cartridge installed properly?If th

Problems with Scanning Problems with Scanning Scan Results Not Satisfactory Software Problems

Problems with ScanningScanner Does Not WorkScanGear (Scanner Driver) Does Not StartError Message Appears and the ScanGear (Scanner Driver) Screen Does

Scanner Does Not WorkCheck 1: Make sure that your scanner or printer is turned on.Check 2: Connect the USB cable to a different USB port on thecompute

ScanGear (Scanner Driver) Does Not StartCheck 1: Make sure that MP Drivers is installed.If not installed, install MP Drivers using the Setup CD-ROM.Ch

Error Message Appears and the ScanGear (Scanner Driver)Screen Does Not AppearCheck 1: Make sure that your scanner or printer is turned on.Check 2: Tur

Cannot Scan Multiple Items at One TimeCheck 1: Make sure that the items are placed correctly.Placing Items (When Scanning from a Computer)Check 2: Che

Problems with the Machine The Machine Cannot Be Powered On Cannot Connect to Computer with a USB Cable Properly Cannot Communicate with the Machine wi

Cannot Scan Properly with Auto ScanCheck 1: Make sure that the items are placed correctly.Placing Items (When Scanning from a Computer)Check 2: Multip

Slow Scanning SpeedCheck 1: To view the image on a monitor, set the output resolution toaround 150 dpi. To print, set it to around 300 dpi.ResolutionC

"There is not enough memory." Message Is DisplayedCheck 1: Exit other applications and try again.Check 2: Reduce the resolution or output si

Computer Stops Operating during ScanningCheck 1: Restart the computer, reduce the output resolution inScanGear (scanner driver) and scan again.Refer t

Scanner Does Not Work after Upgrading WindowsCheck: Disconnect the USB cable, then uninstall (delete) and reinstallMP Drivers and IJ Scan Utility.• St

Scanned Image Does Not OpenCheck: If the data format is not supported by the application, scan theimage again and select a popular data format such as

Scan Results Not SatisfactoryScan Quality (Image Displayed on the Monitor) Is PoorScanned Image Is Surrounded by Extra White AreasCannot Scan at the C

Scan Quality (Image Displayed on the Monitor) Is PoorCheck 1: Increase the scanning resolution if the image is jagged.ResolutionCheck 2: Set the displ

Refer to "Image Settings" for your model from Home of the Online Manual for details.Check 7: If the color tone of images is different from t

Scanned Image Is Surrounded by Extra White AreasCheck: Specify the scan area.Click (Auto Crop) in whole image view of ScanGear (scanner driver) to a

Problems with Installation/Downloading Cannot Install the MP Drivers Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu Does Not Appear How t

Cannot Scan at the Correct SizeCheck: Make sure that the items are placed correctly.Placing Items (When Scanning from a Computer)

Position or Size of the Image Cannot be Detected CorrectlyWhen Scanning from the Operation PanelCheck 1: Make sure that the items are placed correctly

Item Is Placed Correctly, but the Scanned Image Is SlantedCheck: When Document or Magazine is selected for the item type,deselect the Correct slanted

Scanned Image Is Enlarged (Reduced) on the ComputerMonitorCheck 1: Change the display setting in the application.For details, see the application&apos

Software ProblemsThe E-mail Client You Want to Use Does Not Appear in the Screen for Selecting an E-mail Client

The E-mail Client You Want to Use Does Not Appear in theScreen for Selecting an E-mail ClientCheck: Check that the e-mail client's MAPI is enable

Problems with Faxing Problems Sending Faxes Problems Receiving Faxes Cannot Send a Fax Clearly Telephone Problems

Problems Sending FaxesCannot Send a FaxCannot Perform Sequential Broadcasting by Redialing, or Cannot Dial Using the Numeric ButtonsErrors Often Occur

Check the recipient's fax/telephone number, correct the fax/telephone number registered to thememory dial code, then send the document again.Chan

Problems Receiving FaxesCannot Receive a Fax, Cannot Print a FaxMachine Does Not Switch Automatically between Voice and Fax CallsQuality of Received F