Canon PIXMA MX454 User Manual

Browse online or download User Manual for Multifunctionals Canon PIXMA MX454. Canon PIXMA MX454 User manual

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  • TROUBLESHOOTING
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Summary of Contents

Page 1 - Online Manual

MX450 seriesOnline ManualTroubleshootingEnglish

Page 2 - Troubleshooting

About Errors/Messages Displayed If an Error Occurs A Message for Faxing Is Displayed on the LCD A Message Is Displayed

Page 3

An Unintended Language Is Displayed on the LCDSelect the language you want to be displayed according to the following procedure.1.Press the Setup butt

Page 4 - Problems with Printing

Problems with Bluetooth Communication Printer Cannot be Registered Printing Does Not Start

Page 5 - Ink Is Not Ejected

Printer Cannot be Registered• Check 1: Have MP Drivers been installed?If you reinstall the MP Drivers, reinstall the MP Drivers using the Setup CD-ROM

Page 6 - Problems with Scanning

Printing Does Not Start• Check 1: Is Bluetooth unit ready for use?Make sure that the Bluetooth settings (Graphic LCD)/Bluetooth settings (Text LCD) sc

Page 7 - Problems with Faxing

Problems with Installation/Downloading Cannot Install the MP Drivers Uninstalling IJ Network Tool

Page 8 - Problems with the Machine

Cannot Install the MP DriversReinstall the MP Drivers.If you reinstall the MP Drivers, install the MP Drivers on the Setup CD-ROM.NoteIf the CD-ROM ic

Page 9

Uninstalling IJ Network ToolFollow the procedure below to uninstall IJ Network Tool from your computer.ImportantEven if IJ Network Tool is uninstalled

Page 10 - A Message Is Displayed

About Errors/Messages Displayed If an Error Occurs A Message for Faxing Is Displayed on the LCD A Message Is Displayed

Page 11

If an Error OccursWhen an error occurs in printing such as the machine is out of paper or paper is jammed, atroubleshooting message is displayed autom

Page 12

A Message for Faxing Is Displayed on the LCDIf a message is displayed on the Fax standby screen, take the corresponding action described below.Message

Page 13

The Machine Cannot Be Powered On• Check 1: Press the ON button.• Check 2: Make sure that the power plug is securely plugged into thepower cord connect

Page 14

• A different size of paper from that specified by Pagesize is loaded:Load the same size of paper as that specified by Pagesize, then press the OK but

Page 15

Awaiting doc. processingThe received faxes were not saved on the USB flash driveautomatically because the USB flash drive was not insertedor because i

Page 16 - Ink Is Not Ejected

A Message Is DisplayedThis section describes some of the errors or messages.NoteA Support Code (error number) is displayed on the computer or on the L

Page 17 - Paper Jams

• If you agree to participate in the survey program:Click Agree, then follow the on-screen instructions. The printer usage information will be sent vi

Page 18

To display the confirmation screen every time the printer usage information is sent or to resumesurveying, follow the procedure below.1. Select Applic

Page 19 - Problems Sending Faxes

If You Cannot Resolve the ProblemIf you cannot resolve the problem with any of the workarounds in this chapter, please contact theseller of the machin

Page 20 - Numeric Buttons

Support Code ListThe support code appears on the LCD and the computer screen when an error occurs."Support Code" means the error number and

Page 21 - Problems Receiving Faxes

Support Code List (When Paper Is Jammed)If the paper is jammed, remove it following the procedure appropriate for each case.• If you can see the jamme

Page 22

1300CausePaper is jammed in the paper output slot.ActionIf you can see the jammed paper at the paper output slot, remove the paper following the proce

Page 23 - Cannot Receive a Color Fax

If you cannot remove the paper or the paper tears inside the machine, or if the paper jam errorcontinues after removing the paper, contact the service

Page 24 - Other Problems with Network

Printing Does Not Start• Check 1: Make sure that the power plug is securely plugged in, thenturn the machine on.While the POWER lamp is flashing, the

Page 25 - Printing Speed Is Slow

1303CausePaper is jammed inside the machine at the transport unit.ActionIf you can see the jammed paper at the front tray, or you cannot see the paper

Page 26

NoteIf the paper is rolled up and it is difficult to remove, grasp the edges of the paper, thenremove the jammed paper.If you cannot remove the jammed

Page 27 - • For placement:

2801CauseThe document is jammed in the ADF.ActionRemove the document following the procedure below.ImportantThe power cannot be turned off while the m

Page 28 - Printing Speed Is Slow

5. Close the document feeder cover, then turn on the machine.When rescanning the document after clearing the error, rescan it from the first page.If y

Page 29 - Changing Its settings

Paper Is Jammed inside the MachineIf the jammed paper tears and you cannot remove the paper either from the paper output slot or fromthe transport uni

Page 30

4.Hold the jammed paper with your hands.If the paper is rolled up, pull it out.5.Pull the paper slowly not to tear it, then pull the paper out.6.Make

Page 31 - Communication

7.Close the paper output cover, then reload the paper.All print jobs in the queue are canceled. Reprint if necessary.NoteWhen reloading the paper, con

Page 32 - If you can view any web page:

In Other CasesMake sure of the following:• Check 1: Are there any foreign objects around the paper outputslot?•Check 2: Is the paper curled?Load the p

Page 33

1003CauseThe machine is out of paper, or paper does not feed.ActionReload the paper and press the machine's OK button.When you load the paper, in

Page 34

1200CauseThe paper output cover is open.ActionClose the paper output cover and wait for a while.Do not close it while you are replacing a FINE cartrid

Page 35

Paper Does Not Feed Properly/"No Paper" Error Occurs• Check 1: Make sure that paper is loaded.Loading Paper• Check 2: Make sure of the follo

Page 36

1202CauseThe paper output cover is open.ActionClose the paper output cover.

Page 37 - Other Problems with Network

1250CauseThe paper output tray is closed.ActionOpen the paper output tray to resume printing.

Page 38 - How to Set a WEP/WPA/WPA2 Key

1401CauseThe FINE cartridge is not installed.ActionInstall the FINE cartridge.

Page 39

1403CauseAppropriate FINE cartridge is not installed.ActionInstall the appropriate FINE cartridge.If the error is not resolved, contact the service ce

Page 40 - Initialize the LAN settings

1485CauseAppropriate ink cartridge is not installed.ActionPrinting cannot be executed because the ink cartridge is not compatible with this machine.In

Page 41 - Can Communicate

1486CauseThe FINE cartridge is not installed in the correct position.ActionMake sure that each FINE cartridge is installed in the correct position.

Page 42

1487CauseThe FINE cartridge is not installed in the correct position.ActionMake sure that each FINE cartridge is installed in the correct position.

Page 43

1682CauseThe FINE cartridge cannot be recognized.ActionReplace the FINE cartridge.If the error is not resolved, the FINE cartridge may be damaged. Con

Page 44

1684CauseThe ink cartridge cannot be recognized.ActionPrinting cannot be executed because the ink cartridge may not be installed properly or may not b

Page 45

1686CauseThe ink may have run out.ActionThe function for detecting the remaining ink level will be disabled since the ink level cannot becorrectly det

Page 46

Press the Setup button, select Device settings and Print settings in this order, and then setPrevent double-feed to ON.Changing the Machine Settings o

Page 47

1687CauseThe FINE cartridge is not installed properly.ActionOpen the paper output cover. When the head cover opens, push up the ink cartridge lock lev

Page 48

1688CauseThe ink has run out.ActionReplace the ink cartridge and close the paper output cover.If printing is in progress and you want to continue prin

Page 49

1702CauseThe ink absorber is almost full.ActionPress the machine's OK button to continue printing. Contact the service center.

Page 50

1703CauseThe ink absorber is almost full.ActionPress the machine's OK button to continue printing. Contact the service center.

Page 51

1704CauseThe ink absorber is almost full.ActionPress the machine's OK button to continue printing. Contact the service center.

Page 52

1705CauseThe ink absorber is almost full.ActionPress the machine's OK button to continue printing. Contact the service center.

Page 53 - Cannot Print to End of Job

1712CauseThe ink absorber is almost full.ActionPress the machine's OK button to continue printing. Contact the service center.

Page 54 - Colors Are Wrong

1713CauseThe ink absorber is almost full.ActionPress the machine's OK button to continue printing. Contact the service center.

Page 55 - White Streaks

1714CauseThe ink absorber is almost full.ActionPress the machine's OK button to continue printing. Contact the service center.

Page 56

1715CauseThe ink absorber is almost full.ActionPress the machine's OK button to continue printing. Contact the service center.

Page 57 - Colors Are Unclear

Print Results Not SatisfactoryIf the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, confirm thepaper and p

Page 58 - Lines Are Misaligned

2001CauseThe device incompatible with the machine is connected.ActionCheck the device connected to the USB flash drive port. Printing photos directly

Page 59 - Printed Paper Curls

2002CauseAn unsupported USB hub is connected.ActionIf a USB flash drive is connected via a USB hub, remove the hub.Connect a USB flash drive directly

Page 60 - Printed Surface Is Scratched

2700CausePossible causes include the following.•Some errors occurred while copying and a certain time passed.• Document is remained in the ADF.• Some

Page 61 - To set by using your computer

2802CauseNo document in the ADF.ActionPress the OK button to resolve the error, then operate again after loading documents.

Page 62

2803CauseThe document is too long or is jammed in the ADF.ActionPress the OK button to dismiss the error. Then make sure that the document you are loa

Page 63

NoteThe document may not feed properly depending on the media type, or your environment,such as when the temperature and humidity are either too high

Page 64 - Back of the Paper Is Smudged

4100CauseThe specified data cannot be printed.ActionWhen you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computerscreen, m

Page 65

5011CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Page 66 - Colors Are Uneven or Streaked

5012CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Page 67 - Aligning the Print Head

5040CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Page 68

Ink Is Not Ejected• Check 1: When a FINE cartridge runs out of ink, replace it with a newone.• Check 2: Is the FINE cartridge installed properly?If th

Page 69

5100CausePrinter error has occurred.ActionCancel printing, turn off the machine. Then clear the jammed paper or protective material that ispreventing

Page 70

5200CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Page 71 - Scanner Does Not Work

5400CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Page 72

5B02CausePrinter error has occurred.ActionContact the service center.

Page 73 - Screen Does Not Appear

5B03CausePrinter error has occurred.ActionContact the service center.

Page 74

5B04CausePrinter error has occurred.ActionContact the service center.

Page 75

5B05CausePrinter error has occurred.ActionContact the service center.

Page 76 - Slow Scanning Speed

5B12CausePrinter error has occurred.ActionContact the service center.

Page 77 - Resolution

5B13CausePrinter error has occurred.ActionContact the service center.

Page 78

5B14CausePrinter error has occurred.ActionContact the service center.

Page 79 - Scanned Image Does Not Open

Paper JamsWhen paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate actiondescribed in the message.• When a Sup

Page 80 - Scan Results Not Satisfactory

5B15CausePrinter error has occurred.ActionContact the service center.

Page 81

6000CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Page 82 - Check: Specify the scan area

6800CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Page 83

6801CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Page 84

6900CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Page 85 - Settings (Custom Scan) Dialog

6901CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Page 86

6902CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Page 87

6910CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Page 88

6911CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Page 89

6930CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Page 90

If an Error OccursWhen an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshootingmessage is displayed autom

Page 91

6931CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Page 92

6932CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Page 93 - Cannot Send a Fax Clearly

6933CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Page 94 - Telephone Problems

6936CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Page 95

6937CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Page 96

6938CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Page 97

6939CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Page 98 - Connection

693ACausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Page 99 - LCD Cannot Be Seen At All

6940CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Page 100

6941CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Page 101 - Printing Does Not Start

Problems Sending FaxesCannot Send a FaxCannot Perform Sequential Broadcasting by Redialing, or Cannot Dial Using the Numeric ButtonsErrors Often Occur

Page 102 - Printer Cannot be Registered

6942CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Page 103 - Printing Does Not Start

6943CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Page 104 - Uninstalling IJ Network Tool

6944CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Page 105 - Cannot Install the MP Drivers

6945CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Page 106 - Uninstalling IJ Network Tool

6946CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Page 107

9000CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Page 108 - If an Error Occurs

9500CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Page 109

B200CauseAn error requiring you to contact the service center has occurred.ActionTurn off the machine, and unplug the power cord of the machine from t

Page 110

Troubleshooting The Machine Cannot Be Powered On Printing Does Not Start Paper Does Not Feed Properly/"No Paper" Error Occurs Print Results

Page 111

Changing Registered InformationNoteYou can check the information for memory dialing by printing MEMORY DIAL TELEPHONE NO.LIST.Summary of Reports and L

Page 112 - A Message Is Displayed

Problems Receiving FaxesCannot Receive a Fax, Cannot Print a FaxMachine Does Not Switch Automatically between Voice and Fax CallsQuality of Received F

Page 113

NoteSome of page sizes are not available depending on the country or region of purchase.• Check 7: Is Media type set to other than Plain paper?If Medi

Page 114

Quality of Received Fax is Poor• Check 1: Check the scan settings of the sender's fax machine.Ask the sender to adjust the scan settings of the f

Page 115

Problems with Network Communication Problems with the Machine While Using with Network Cannot Detect a Machine on a Network Other Problems with Networ

Page 116 - Support Code List

Problems with the Machine While Using with Network The Machine Stopped Working Suddenly Printing Speed Is Slow Cannot Use the Machine on Replacing an

Page 117

The Machine Stopped Working SuddenlyCannot Communicate with the Machine over the Wireless LANCannot Print or Scan from a Computer Connected to the Net

Page 118

If the problem is not resolved, insert the CD-ROM in the DVD/CD-ROM drive on your computer to startsetting up again, or access our web site through th

Page 119

Printing Speed Is Slow• Check 1: The machine may be printing out or scanning a large jobissued from another computer.• Check 2: Make sure that the rad

Page 120 - Important

Cannot Use the Machine on Replacing an Access Point orChanging Its settingsWhen you replace an access point, perform network setup of the machine agai

Page 121

Problems with Network Communication Problems with the Machine While Using with Network Cannot Detect a Machine on a Network Other Problems with Networ

Page 122

Cannot Detect a Machine on a Network Cannot Detect the Machine When Setting up Network Communication The Machine Cannot Be Detected in the Wireless LA

Page 123

Cannot Detect the Machine When Setting up NetworkCommunicationIf the machine could not be detected on the network when setting up the network communic

Page 124

Cannot Detect the Machine with the Wireless LAN: Check 1Are the computer and network device (router, access point, etc.) configured andcan the compute

Page 125

Cannot Detect the Machine with the Wireless LAN: Check 2Does the firewall function of your security software or operation system forcomputer interfere

Page 126

Cannot Detect the Machine with the Wireless LAN: Check 3Check the settings of the access point.Check the settings of the access point for the network

Page 127 - In Other Cases

The Machine Cannot Be Detected in the Wireless LAN• Check 1: Make sure that the machine is turned on.• Check 2: Is WLAN activ./inactiv. in LAN setting

Page 128

If the firewall function of your security software is turned on, a message may appear warning thatCanon software is attempting to access the network.

Page 129

Other Problems with Network Forgot an Access Point Name, SSID, or a Network Key The Message Is Displayed on the Computer Screen During Setup The Admin

Page 130 - Close the paper output cover

Forgot an Access Point Name, SSID, or a Network KeyCannot Connect with an Access Point to Which a WEP/WPA/WPA2 Key Is Set (You Forgot theWEP/WPA/WPA2

Page 131

The Message Is Displayed on the Computer Screen DuringSetupThe Enter Password Screen Is Displayed During SetupThe Screen for Setting the Encryption Is

Page 132 - Install the FINE cartridge

Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Copying/Printing Stops Before

Page 133

The Admin Password Set to the Machine Was ForgottenInitialize the LAN settings.How to Restore the Machine's Network Settings to Factory DefaultAf

Page 134

Checking Information about the NetworkChecking the IP Address or the MAC Address of the MachineChecking the IP Address or the MAC Address of the Compu

Page 135

When using the OS other than Mac OS X v.10.6.x, enter the IP address of the target printer or thetarget access point in Please enter the network addre

Page 136

How to Restore the Machine's Network Settings to FactoryDefaultImportantNote that initialization erases all network settings on the machine, and

Page 137 - Replace the FINE cartridge

Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Copying/Printing Stops Before

Page 138

Printing Does Not Start• Check 1: Make sure that the power plug is securely plugged in, thenturn the machine on.While the POWER lamp is flashing, the

Page 139

Paper JamsWhen paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate actiondescribed in the message.• When a Sup

Page 140

Paper Does Not Feed Properly/"No Paper" Error Occurs• Check 1: Make sure that paper is loaded.Loading Paper• Check 2: Make sure of the follo

Page 141

Press the Setup button, select Device settings and Print settings in this order, and then setPrevent double-feed to ON.Changing the Machine Settings o

Page 142

Copying/Printing Stops Before It Is Completed• Check 1: Is the paper loaded?Make sure that paper is loaded.If the machine has run out of paper, load p

Page 143

Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected

Page 144

Cannot Print Properly from a Wireless Communication Device• Check: Is printing possible through Bluetooth communication?Confirm that your mobile phone

Page 145

Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected

Page 146

Print Results Not SatisfactoryIf the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, confirm thepaper and p

Page 147

Cannot Print to End of Job• Check: Is the space of your computer's hard disk sufficient?Delete unnecessary files to free disk space.

Page 148

No Printing Results/Printing Is Blurred/Colors Are Wrong/WhiteStreaks No Printing Results Printing Is Blurred Colors Are Wrong

Page 149

White Streaks•Check 1: Did you confirm the paper and print quality settings?Print Results Not Satisfactory• Check 2: Print the Nozzle Check Pattern a

Page 150

After confirming that the FINE cartridge is installed properly, close the paper output cover.If the problem is not resolved, remove the FINE cartridge

Page 151

Colors Are Unclear• Check 1: Is the Nozzle Check Pattern printed properly?Print the Nozzle Check Pattern to determine whether the ink ejects properly

Page 152

Lines Are Misaligned•Check 1: Did you confirm the paper and print quality settings?Print Results Not Satisfactory•Check 2: Perform Print Head Alignmen

Page 153 - No document in the ADF

Printed Paper Curls or Has Ink Blots Printed Paper Has Ink Blots Printed Paper Curls•Check 1: Did you confirm the paper and print quality settings?Pri

Page 154

Problems with Scanning Problems with Scanning Scan Results Not Satisfactory

Page 155

Paper Is Smudged/Printed Surface Is Scratched Paper Is SmudgedThe Edges of Paper Are Smudged Printed Surface Is Smudged Printed Surface Is Scratched•C

Page 156

1. Roll up the paper in the opposite direction to the paper curl as shown below.2.Check that the paper is now flat.We recommend printing curl-correcte

Page 157

1. Open the Print dialog.How to Open the Printer Driver Setup Window2. Select Color Options in the pop-up menu.3.Drag the Intensity slide bar to set t

Page 158

2. Open the Canon IJ Printer Utility.Opening the Canon IJ Printer Utility3. Select Custom Settings in the pop-up menu.4.Drag the Ink Drying Wait Time:

Page 159

Back of the Paper Is Smudged•Check 1: Did you confirm the paper and print quality settings?Print Results Not Satisfactory•Check 2: Perform the Bottom

Page 160

Vertical Lines Are Printed on the Sides of the Printout•Check: Is the size of the loaded paper correct?The vertical lines may be printed in the margin

Page 161

Colors Are Uneven or Streaked Colors Are Uneven Colors Are Streaked•Check 1: Did you confirm the paper and print quality settings?Print Results Not Sa

Page 162

Aligning the Print HeadNoteIf the problem is not resolved after performing the Print Head Alignment, perform PrintHead Alignment manually referring to

Page 163 - Contact the service center

Ink Is Not Ejected• Check 1: When a FINE cartridge runs out of ink, replace it with anew one.• Check 2: Is the FINE cartridge installed properly?If th

Page 164

Problems with Scanning Problems with Scanning Scan Results Not Satisfactory

Page 165

Problems with Faxing Problems Sending Faxes Problems Receiving Faxes Cannot Send a Fax Clearly Telephone Problems

Page 166

Problems with ScanningScanner Does Not WorkScanGear (Scanner Driver) Does Not StartError Message Appears and the ScanGear (Scanner Driver) Screen Does

Page 167

Scanner Does Not WorkCheck 1: Make sure that your scanner or printer is turned on.Check 2: Connect the USB cable to a different USB port on thecompute

Page 168

ScanGear (Scanner Driver) Does Not StartCheck 1: Make sure that ScanGear (scanner driver) is installed.If not installed, install ScanGear using the Se

Page 169

Error Message Appears and the ScanGear (Scanner Driver)Screen Does Not AppearCheck 1: Make sure that your scanner or printer is turned on.Check 2: Tur

Page 170

Cannot Scan Multiple Items at One TimeCheck 1: Make sure that the items are placed correctly.Placing Items (When Scanning from a Computer)Check 2: Che

Page 171

Cannot Scan Properly with Auto ScanCheck 1: Make sure that the items are placed correctly.Placing Items (When Scanning from a Computer)Check 2: Multip

Page 172

Slow Scanning SpeedCheck 1: To view the image on a monitor, set the output resolution toaround 150 dpi. To print, set it to around 300 dpi.ResolutionC

Page 173

"There is not enough memory." Message Is DisplayedCheck 1: Exit other applications and try again.Check 2: Reduce the resolution or output si

Page 174

Computer Stops Operating during ScanningCheck 1: Restart the computer, reduce the output resolution inScanGear (scanner driver) and scan again.Refer t

Page 175

Scanned Image Does Not OpenCheck: If the data format is not supported by the application, scan theimage again and select a popular data format such as

Page 176

Problems with the Machine The Machine Cannot Be Powered On Cannot Connect to Computer with a USB Cable Properly Cannot Communicate with the Machine wi

Page 177

Scan Results Not SatisfactoryScan Quality (Image Displayed on the Monitor) Is PoorScanned Image Is Surrounded by Extra White AreasCannot Scan at the C

Page 178

Scan Quality (Image Displayed on the Monitor) Is PoorCheck 1: Increase the scanning resolution if the image is jagged.ResolutionCheck 2: Set the displ

Page 179

Scanned Image Is Surrounded by Extra White AreasCheck: Specify the scan area.Click (Auto Crop) in whole image view of ScanGear (scanner driver) to a

Page 180

Cannot Scan at the Correct SizeCheck: Make sure that the items are placed correctly.Placing Items (When Scanning from a Computer)

Page 181

Position or Size of the Image Cannot be Detected CorrectlyWhen Scanning from the Operation PanelCheck 1: Make sure that the items are placed correctly

Page 182

Item Is Placed Correctly, but the Scanned Image Is SlantedCheck: When Document or Magazine is selected for the item type,deselect the Correct slanted

Page 183

Scanned Image Is Enlarged (Reduced) on the ComputerMonitorCheck 1: Change the display setting in the application.For details, see the application&apos

Page 184

Problems with Faxing Problems Sending Faxes Problems Receiving Faxes Cannot Send a Fax Clearly Telephone Problems

Page 185

Problems Sending FaxesCannot Send a FaxCannot Perform Sequential Broadcasting by Redialing, or Cannot Dial Using the Numeric ButtonsErrors Often Occur

Page 186

Check the recipient's fax/telephone number, correct the fax/telephone number registered to thememory dial code, then send the document again.Chan

Page 187

Problems with Installation/Downloading Cannot Install the MP Drivers Uninstalling IJ Network Tool

Page 188

Problems Receiving FaxesCannot Receive a Fax, Cannot Print a FaxMachine Does Not Switch Automatically between Voice and Fax CallsQuality of Received F

Page 189

If Page size is set to other than A4, Letter, LTR, or Legal, the received fax will not be printedand will be stored in the machine's memory (Memo

Page 190

Setting the Receive Mode*1 This setting is available only in the US and Canada.*2 This setting may not be available depending on the country or region

Page 191

Cannot Send a Fax Clearly• Check 1: Is the document loaded correctly?Remove the document, then reload it on the platen glass or in the ADF.Loading Ori

Page 192

Telephone ProblemsCannot DialTelephone Disconnects During a CallCannot Dial•Check 1: Is the telephone line cable connected correctly?Check that the te

Page 193

Problems with the Machine The Machine Cannot Be Powered On Cannot Connect to Computer with a USB Cable Properly Cannot Communicate with the Machine wi

Page 194

The Machine Cannot Be Powered On• Check 1: Press the ON button.• Check 2: Make sure that the power plug is securely plugged intothe power cord connect

Page 195

Cannot Connect to Computer with a USB Cable ProperlyPrinting or Scanning Speed Is Slow/Hi-Speed USB Connection Does NotWorkIf your system environment

Page 196

Cannot Communicate with the Machine with USBConnection•Check 1: Make sure that the machine is turned on.•Check 2: Make sure that the USB cable is conn

Page 197

LCD Cannot Be Seen At All• If the POWER lamp is off:The machine is not powered on. Connect the power cord and press the ON button.• If the POWER lamp

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