Canon VB-H630D Owner's Manual Page 159
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- Table of contents
- TROUBLESHOOTING
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Troubleshooting
159
8
Appendix
There is no audio. • If there is no audio, check the audio server settings of the camera and also check the
sound and audio device settings for the PC.
• If you are using the Admin Viewer with the administrator authorities, check if the
camera is connected to the RM Viewer or another viewer that lets the administrator
use audio.
• In VB Viewer, audio cannot be used if the Canon Network Camera Audio Receiver
add-on is not installed.
The camera cannot be controlled. • If you connect the Admin Viewer as an administrator, you will have exclusive
possession of the camera control privileges. If you connect to the Admin Viewer as an
Authorized User, you cannot control the camera unless the administrator releases
camera control. Consult the Administrator (p. 130).
The viewer gets disconnected. • Check the network and PC for abnormality.
• Reboot the PC and connect again.
You forgot your password. • You can initialize all settings of the camera excluding date and time using the reset
switch (p. 172). The administrator password required for initialization is “camera”.
Note, however, that network settings such as the IP address and subnet mask will be
initialized and must be set again.
Data cannot be uploaded. • Check the upload destination in the [Upload] menu, as well as the upload operation
upon event in the [Event] menu, to see if both are set correctly.
• You can perform an operation check based on the currently set upload destination by
running a test (p. 63) from the [Upload] menu.
• Check [Maintenance] > [View Logs] or logs on the server to check the detailed
operating environment. For [View Logs], see “Application (Uploader) Messages”
(p. 161). Also see “Important” in p. 62.
• For the server settings, contact your System Administrator.
You cannot use recording-mode stream
transmission.
• You cannot use recording-mode stream transmission if [Upload] > [Upload] is set to
HTTP or FTP. Set [Upload] to [Upload Disabled] (p. 62).
Video cannot be recorded on an memory
card.
• To record video to an memory card when an event occurs, check the [Video Record
Action] settings under [Event] in the setting page. When [Video Record Action] is set
to [Upload], change it to [Record to Memory Card].
• When recording-mode stream video that could not be transmitted due to network
errors or video for which the HTTP/FTP upload failed is not stored on the memory card,
check [Operation Settings] under [Memory Card] in the setting page. When
[Operation Settings] is set to [Save Log], change it to [Save Logs and Videos].
• To manually save recordings to an memory card, obtain camera control privileges.
Files cannot be saved in the setting page or
Admin Tools.
• Windows prohibits saving to certain folders. Accordingly, an attempt to save a file may
fail. Specify [Documents], [Pictures] and other folders.
A message indicating “Cannot access the
memory card. Please recreate the video
management information on the Setting
page.” appears when an attempt is made to
start up the Recorded Video Utility.
• Select [Memory Card Information] under [Memory Card] in the setting page to check
[Video Management Information Status]. When [Video Management Information
Recreation Required] is displayed, click [Exec] in [Recreate Video Management
Information] under [Memory Card Operations]. When video management information
has been recreated, make sure that [Video Management Information Status] is
[Normal].
Problem Countermeasures
- Operation Guide 1
- Introduction 2
- Open Source Software 4
- Security Export Control 4
- User Manuals 5
- Safety Precautions 6
- Maintenance 8
- Disposing of the Camera 8
- Table of Contents 9
- Chapter 2 Initial Settings 10
- Chapter 5 Setting Page 10
- Chapter 6 Admin Tools 11
- Chapter 8 Appendix 12
- Before Use 13
- Features 14
- Camera Software 15
- Separately) 16
- Operating Environment 18
- Firewall] Function is Enabled 19
- Windows Server 2012 19
- 2008/Windows Server 2012 21
- Initial Settings 23
- Preparing the Camera for Use 24
- Using Admin Viewer/VB Viewer 25
- Operating 25
- Checking the Camera Image 29
- Camera Angle Setting 31
- Setting the Camera Angle 32
- Connecting with a Camera List 33
- Connecting to the Camera 34
- Camera Angle Setting Tool 35
- Setting Focus and Exposure 38
- Compensation 38
- Entering in a Text Editor 40
- Top Page of the Camera 41
- User Authentication 42
- Setting Page 43
- Setting Menu 44
- Accessing the Setting Menu 46
- [Network] 48
- (5) [Daylight Saving Time] 52
- [RTSP Authentication Method] 60
- [Upload] 62
- • Audio Transmission 65
- • Input Volume 65
- • Voice Activity Detection 65
- • Audio Reception 65
- • Output Volume 65
- [Event] 67
- Audio Playback and Timer 67
- [Timer 1] 0:00 12:00 10 sec 70
- [Timer 2] 12:00 0:00 10 sec 70
- [IPsec] Setting IPsec 73
- [Maintenance] 84
- Admin Tools Overview 86
- Accessing the Admin Tools 88
- Privacy Mask Setting Tool 89
- Setting the Privacy Mask Area 90
- (1) (2)(3) (4) 91
- Panorama Creation Tool 93
- Capturing a Panorama Image 94
- Opening from Image Files 95
- View Restriction Setting Tool 96
- Setting View Restrictions 98
- Preset Setting Tool 100
- [Preset] Tab Display Screen 101
- Setting the Preset 102
- Admin Tools 103
- Important 104
- Preset Tour 105
- Object abandoned 108
- Picture has disappeared 108
- Tampering detected 108
- Passing detected 109
- Camera Position Settings 111
- Settings 113
- Setting Detection Areas 114
- Setting the Detection Line 115
- Setting by Right-Click Menu 118
- Displaying Event Status 118
- Log Viewer 119
- Downloading Log Files 120
- How to View Logs 120
- Copying/Searching Logs 121
- Showing All Logs 121
- Showing Filtered Logs 121
- Recorded Video Utility 122
- Confirming Recorded Video 123
- Downloading Video 124
- Played Back 124
- Playing Back Videos 124
- For H.264 125
- Deleting Videos 126
- Control for Admin 127
- Admin Viewer/VB Viewer 129
- Overview of Viewer 130
- Launching the Viewer 133
- How to Operate the Viewer 134
- VB Viewer 135
- Controlling the Camera 137
- Display Area 138
- Compensating Backlight 138
- (Digital PTZ) 139
- Setting Video and Audio 140
- Getting a Snapshot 141
- Reconnect 141
- Checking Information 142
- Transmitting Audio 143
- Using Control for Admin 144
- Setting the Focus 146
- Setting the Exposure 146
- Setting White Balance 147
- Setting the Day/Night Mode 148
- Registering Custom Settings 149
- Adjusting Image Quality 150
- Enabling Video Reception 150
- Displaying Event Status 151
- Recording Videos Manually 152
- Appendix 153
- Memory Card Access 154
- Modifiers 156
- Available Modifiers 157
- Troubleshooting 158
- List of Log Messages 160
- HTTP Server Messages 165
- System Messages 165
- Camera Messages 167
- RTP-related Messages 167
- List of Viewer Messages 170
- Warning Messages 171
- Restore Default Settings 172
- VB-H43/VB-M42 174
- M620D/VB-M720F 176
- © CANON INC. 2014 186
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