2
Close the top cover.
When the message is still displayed
● Paper may be jammed in other locations. Check other locations, and remove jammed paper if any. If the
message is still displayed, check whether the top cover is securely closed.
Paper Jams in the Duplex Unit
Do not forcibly remove jammed paper from the machine. If the jammed paper cannot be removed easily, proceed to
the next step.
1
Check whether paper is jammed inside the rear cover.
1
Open the rear cover.
2
Gently pull out the paper.
Troubleshooting
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