Canon i-SENSYS LBP352x User Manual Page 504
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Common Problems
0X7U-068
If you encounter problems when using the machine, check the items in this section before contacting us. If the
problems persist, contact your local authorized Canon dealer or the Canon help line.
Check the Following
Is the machine turned ON? Is the power cord connected?
● If and the display of the operation panel are in the off state, it indicates that a quick turn-OFF has
been performed or the machine has not been turned ON. If the machine does not respond when you
press the power switch, check whether the power cord is connected correctly, and press the power switch
again. For power cord connection, see "Getting Started".
Operation Panel(P. 24)
Manuals Included with the Machine(P. 587)
Are the LAN cable and USB cable connected correctly?
● Check whether these cables are connected correctly.
Parts and Their Functions(P. 16)
Is sleep mode activated?
● If you leave the machine unattended for a specic period of time, it enters sleep mode for power
conservation, not allowing you to operate it.
To cancel sleep mode, press .
Is any message displayed on the screen?
● If a problem occurs, a message is displayed.
When an Error Message Appears(P. 480)
If a problem persists even after checking
Click the link that corresponds to the problem.
Installation/Settings Problems(P. 498)
Printing Problems(P. 501)
Troubleshooting
497
- User's Guide 1
- Contents 2
- Installation 10
- Power Supply 12
- Handling 13
- Laser beam 14
- When transporting the machine 14
- Other precautions 14
- Important Safety Instructions 15
- Maintenance and Inspections 16
- Consumables 17
- Storing the toner cartridge 18
- Basic Operations 20
- ◼ Saving Energy 22
- Parts and Their Functions 23
- Front Side 24
- Power switch 25
- Top cover 25
- Paper drawer 25
- Right cover 25
- Back Side 26
- LNK indicator 27
- LAN port 27
- Interior 28
- Multi-Purpose Tray 29
- Paper Drawer 30
- Operation Panel 31
- Utility key/[ ] key 33
- Job key/[ ] key 33
- Settings key/[ ] key 33
- Reset key/[ ] key 33
- [OK] key 33
- Status indication 34
- Paper size indication 34
- When an Error Occurs 35
- Using the Operation Panel 36
- Moving the Cursor 37
- Using ( ) 37
- Using the Numeric Keys 37
- Entering Text 38
- Deleting Text 39
- Entering a Space 39
- Turning ON/OFF the Power 40
- Loading Paper 44
- Paper handling and storage 45
- Loading Standard Size Paper 46
- Set the paper drawer 47
- Loading a Custom Size Paper 48
- Paper Orientation 51
- Open the cover 51
- Pull out the paper tray 51
- Slide the paper guide 54
- Loading Envelopes 60
- Loading Preprinted Paper 62
- 0X7U-012 66
- Paper(P. 569) 69
- (Option) 72
- Saving Energy 74
- Entering Sleep Mode 75
- <Wake Up Timer> 76
- <Wake Up Time> 76
- <Sleep Timer> 76
- <Sleep Time> 76
- Setting Auto Shutdown Time 78
- About the Printer Driver Help 83
- Basic Printing Operations 85
- Clickable UI 86
- Canceling Prints 90
- Various Print Settings 92
- Enlarging or Reducing 94
- Collating Printouts by Page 98
- [Page Layout] 100
- [Page Order] 101
- Printing Posters 102
- Printing Booklet 103
- [Booklet] 104
- Printing Borders 105
- [Print User Name] 106
- [Print Page Number] 106
- [Print Date] 106
- Printing Borders(P. 98) 107
- Printing Watermarks(P. 101) 107
- Printing a Document 107
- Printing Watermarks 108
- [Paper Selection] 110
- Selecting Document Type 112
- Saving Toner 114
- [Advanced Settings] 115
- Click [Print] or [OK] 116
- ● Printing starts 119
- Settings 121
- Selecting a Prole 122
- Changing Default Settings 123
- Using Useful Print Functions 125
- Available File Formats 127
- Available USB Memory Devices 127
- <No. of Copies> 129
- <All> 130
- <Specify Pages> 130
- <600 dpi> 130
- <1200 dpi> 130
- <Long Edge> 131
- <Short Edge> 131
- Image data type 132
- <Resolution> 132
- <Gradation> 132
- <High Resolution> 132
- <Off> 133
- <Auto> 133
- <Collate> 134
- <Vertical> 134
- <Horizontal> 134
- <Center> 135
- <Top Left> 135
- Setting items 136
- <Name (Ascending)> 136
- <Name (Descending)> 136
- <Date/Time (Ascend.)> 137
- <Date/Time (Descend.)> 137
- If you selected [Yes] 139
- Press ( ) 140
- Installing an SD Card(P. 583) 142
- Using the Encrypted Print 143
- Change the storage period 148
- Manually Deleting Documents 149
- Click [Box] 151
- [Settings] 151
- Set a name and PIN 152
- Click [OK] 152
- Click [Direct Print] 153
- Click [Browse] 154
- Click [Start Printing] 155
- Using Remote UI(P. 332) 156
- [Specify Print Range] 157
- [Quality Settings] 158
- [Color Settings] 159
- [Print Settings] 159
- [Zoom] 161
- [Enlarge Print Area] 161
- [Print 2-Sided] 161
- [Binding Location] 161
- [Show Warnings] 161
- [N on 1] 162
- [Finishing] 162
- [Comment Print] 162
- [Store in Box] 162
- Outline of E-Mail Print 164
- From a Computer 165
- Click [Edit] 166
- From the Operation Panel 168
- Manually Receiving E-Mails 169
- Mobile Device 171
- Connecting to a Mobile Device 173
- Applications 174
- Using AirPrint 176
- Trademarks 179
- Printing with AirPrint 180
- Printing from Mac 181
- If AirPrint Cannot Be Used 182
- Using Google Cloud Print 183
- Managing the Machine Remotely 187
- Conguring for Printing 189
- Connecting to a Network 190
- Connecting to a Wired LAN 192
- Setting IP Addresses 194
- Setting IPv4 Address 195
- ◼ To Determine the IP Address 197
- Checking the Router Settings 198
- Setting IPv6 Addresses 199
- Perform a hard reset 201
- Congure printing protocols 204
- Conguring LPD settings 204
- Conguring RAW settings 205
- Conguring IPP/IPPS settings 206
- Conguring WSD settings 207
- Using the operation panel 209
- Enabling IPP/IPPS 210
- Click [Have Disk] 211
- Login Page is displayed 213
- If Using Windows Server 2003 216
- Setting Up Print Server 219
- Print Server(P. 617) 222
- Environment 223
- Conguring Ethernet Settings 224
- Conguring DNS 227
- Conguring IPv4 DNS 228
- Conguring IPv6 DNS 229
- Setting IPv4 Address(P. 188) 232
- Network Status Print(P. 536) 232
- Conguring WINS 233
- Conguring SNTP 236
- Specify SNMPv1 settings 240
- Specify SNMPv3 settings 241
- [Read/Write] 242
- Disabling SNMPv1 244
- Specify SLP settings 245
- Entering Sleep Mode(P. 68) 248
- Conguring SMB 249
- Connecting to the SMB Network 252
- Installing the Printer Driver 253
- Security 254
- 0X7U-03R 256
- Setting PIN to Each Function 258
- Setting Access Privileges 259
- Enter a new password 261
- Registering a Department ID 264
- Logging on to the machine 268
- Setting a Remote UI PIN 270
- 0X7U-040 271
- For TX Filter 273
- For RX Filter 274
- 0X7U-042 278
- Setting a Proxy 281
- Restricting USB Functions 284
- Hiding the Print Job History 284
- [Keys to Lock] 293
- Settings(P. 371) ) 293
- Disabling HTTP Communication 295
- Disabling Remote UI 296
- Disabling the LAN Port 297
- TLS Encrypted Communication 300
- IPSec Communication 300
- IEEE 802.1X Authentication 300
- Enable TLS for the Remote UI 302
- Conguring IPSec Settings 305
- Registering Security Policies 306
- Click [IPSec Policy List] 307
- Specify the IKE Settings 309
- Enabling IPSec Communication 313
- Setting TLS 318
- Setting TTLS/PEAP 318
- Certicates 322
- Generating Key Pairs 324
- Click [Generate Key] 325
- Starting Remote UI(P. 333) 327
- Click [Register Certicate] 331
- Click [Install] 334
- Registering a key pair 335
- Registering a CA certicate 335
- 0X7U-04S 336
- Generating Key Pairs(P. 317) 337
- Using Remote UI 338
- Starting Remote UI 340
- Click [Log In] 341
- Remote UI Screens 343
- [Status Monitor/Cancel] Page 344
- [Settings/Registration] Page 345
- [Box] Page 346
- [Direct Print] Page 347
- Breadcrumb Trail 348
- Top Icon 348
- [Cancel] 349
- [Interrupt] 349
- [Priority Print] 349
- Checking History of Documents 350
- [Job Log] (E-Mail RX) 351
- Checking Error Information 352
- Checking Device Specications 353
- Checking Print Total Counter 354
- Remote UI Screens(P. 336) 357
- 0X7U-051 358
- Setting Menu List(P. 359) 359
- Saving Registered Data 361
- Click [Start Exporting] 362
- Loading Registered Data 363
- Setting Menu List 365
- Setup Menu 367
- Control Menu 368
- Deep Sleep Eco Prior 369
- Auto Sleep Time 369
- Sleep When Using USB 369
- Timer Settings 369
- Wake Up Timer 370
- Wake Up Time 370
- Auto Reset Time 370
- Sleep Timer 370
- Sleep Time 370
- Warning Step 371
- Auto Skip Error 371
- Language 372
- Show Warnings 372
- Mnt. Kit Warning 373
- Drawer Empty 373
- E-Mail Trans. Error 373
- Date/Time Settings 374
- Main Pwr Quick Start 375
- SD Card 376
- Interrupt Print 376
- Sec. Print Del. Time 376
- Secure Job Log 376
- USB-Connected PC OS 377
- PDL Selection (PnP) 377
- Mng. Settings 378
- Adjust Screen 378
- Animated Instruction 379
- Show Toner Gauge 379
- Set. Comp. Notify 380
- Scrolling Speed 380
- Paper Source 381
- TCP/IP Settings 382
- Protocol 383
- IP Address Settings 383
- DHCP Option 384
- IPv6 Settings 385
- WINS Resolution 386
- FTP Print 386
- Allow Set. via FTP 386
- LPD Settings 387
- LPD Print 387
- RX Timeout 387
- RAW Settings 387
- RAW Print 387
- IPP Print 388
- WSD Print 388
- WSD Browsing 389
- Multicast Discovery 389
- Proxy Settings 389
- Server Address 390
- Port Number 390
- Same Domain 390
- Proxy Authentication 390
- User Name 391
- Password 391
- Discovery Response 391
- Sleep Notif. Set 392
- Sleep Mode Notif 392
- Routers to Traverse 393
- Notif. Interval 393
- Google Cloud Print 394
- SNMP Settings 394
- Dctd. Community Set 395
- SNMPv3 Settings 395
- Spooler 396
- Receive in Parallel 397
- Wait Time at Startup 397
- Remote UI Settings 397
- Ethernet Driver 398
- Sleep Mode Priority 398
- IEEE802.1X 399
- Address Filter 399
- MAC Address 400
- E-Mail Print Set 400
- Init. Network Set 401
- Number of Copies 402
- Offset Y/Offset X 402
- Binding Location 403
- Margin values 404
- Alternative Method 405
- Print Quality 406
- Image Renement 407
- Toner Save 407
- Density (Fine Adj) 407
- Halftones 407
- <Color Tone> 408
- Reduce Quality 409
- Adj. Prt. Line Width 409
- Interface 410
- <Meap Priority> 411
- <USB Over NW Priority> 411
- Connection Recog 412
- Extended RX Buffer 412
- User Maintenance 413
- Recovery Printing 414
- Initialize Counter 414
- Check Paper Size 414
- Substitute Size 415
- Short Edge Fd. Prty 415
- Sp. Transfer Mode 415
- Special Print Mode A 416
- Special Density Mode 416
- SD Card Maintenance 417
- Special Print Mode 417
- Special Print Adj. C 417
- Barcode Adj. Mode 418
- Update Firmware 418
- Paper Feed Method 419
- Show Job List 419
- Import/Export Set 420
- Notify to Clean 420
- Clean. Notif. Timing 421
- Toner Check Timing 421
- Spec Tnr Chk Timing 421
- Print Mode 422
- Auto Select 423
- Mode Priority 423
- Paper Save 425
- Orientation 426
- Font Number 427
- Point Size 427
- Form Lines 427
- Character Code 428
- Custom Size 429
- Unit of Measurement 429
- X Dimension 429
- Y Dimension 430
- Append CR to LF 430
- Enlarge A4 Prt Width 430
- BarDIMM 431
- FreeScape 431
- Image Orientation 432
- Print Position 433
- TIFF Spooler 434
- Print E-Mail Text 435
- Limit E-Mail Print 435
- Enlarge Print Area 436
- Grayscale Conversion 437
- Compressed Img Mode 440
- Compressed Img Outpt 441
- Fit to Paper Size 442
- Comment Print 443
- <sRGB> 445
- <NTSC> 445
- <Uniform RGB> 445
- Job Timeout 446
- Print PS Errors 446
- MEAP Settings 449
- Check Counter 450
- Initialize Menu 451
- Utility Menu 452
- Font List 453
- Conguration Page 453
- Received E-Mail 453
- E-Mail RX Log List 453
- Paper Information 454
- Toner Cart. Model 454
- Remaining Toner 455
- Job Menu 456
- Job Print Log 457
- Stored Job Print Log 457
- Report Print Log 457
- E-Mail Print Log 457
- Reset Menu 458
- Form Feed 459
- Shut Down 459
- Select Feeder Menu 460
- Env. Tray Paper Size 461
- MP Tray Paper Size 461
- Standard Paper Size 462
- MP Tray Priority 463
- MP Tray for Mix Ppr 463
- Auto Select Drawer 463
- Default Paper Type 464
- Env. Tray Paper Type 465
- MP Tray Paper Type 465
- Manual 2-Sided (MP) 465
- 2-Sided Printing 466
- Select Drawer1 Model 466
- Troubleshooting 467
- Clearing Jams 470
- Gently pull out the paper 471
- Open and close the top cover 471
- Close the door 473
- Paper Jams in the Duplex Unit 474
- Paper Jams in the Back Side 479
- Paper Jams inside the Machine 480
- Remove the toner cartridge 481
- Install the toner cartridge 484
- Close the top cover 484
- Remove the envelope feeder 485
- Open the top cover 485
- When an Error Message Appears 487
- BT Clock error 489
- Cannot decode data 489
- Cannot decode PDF data 490
- Cannot feed paper 490
- Cannot read PDF data 491
- Cannot store 492
- Cannot verify 492
- Check paper size 492
- Data receiving error 493
- Ennn-nnnn (n: Number) 495
- Load paper 498
- No Paper: Drawer N (N=1 to 5) 498
- Not enough download memory 498
- Not enough spool memory 499
- Not enough system memory 499
- Not enough work memory 499
- Syntax error 502
- XPS document data error 502
- Common Problems 504
- Remote UI is not displayed 505
- Problem with the Print Server 506
- Machine Problem 506
- No SD card can be used 507
- Printing Problems 508
- Smudges Appear on Printouts 512
- Printouts Are Faded 514
- White Spots Appear 515
- Black Spots Appear 516
- Paper Creases or Curls 518
- Paper Is Fed Incorrectly 520
- ◼ When Contacting Canon 521
- Maintenance 522
- ◼ Initializing Settings 524
- Cleaning the Machine 525
- Exterior 526
- Fixing Unit 527
- Replacing Toner Cartridges 528
- Remove the Packing Materials 532
- Relocating the Machine 534
- ◼ Density Adjustment 536
- ◼ Print Position Adjustment 536
- Adjusting Print Density 537
- <High> 538
- <Medium> 538
- <Low> 538
- Adjusting Print Position 539
- Set the machine to oine 541
- rst page (front 542
- Printing Reports and Lists 543
- Consmbl. Status Prt 544
- IPSec Policy List 544
- Page Count List 545
- Counter Report 546
- Print MEAP Sys. Info 546
- PCL Font List 547
- PS Mode List 547
- ◼ Conguration Page 548
- Stored Job List 549
- Utility Menu(P. 445) 551
- Job Menu(P. 449) 551
- Viewing the Counter Value 552
- To print the check result 553
- Checking Consumables 555
- Initializing Settings 557
- Initializing Menu 558
- Appendix 560
- Third Party Software 562
- Feature Highlights 563
- Going Green and Saving Money 564
- Improving Eciency 566
- So Much More 569
- Specications 572
- Machine Specications 573
- (Main unit only) 574
- (at 20 °C) 574
- Software Specications 575
- ◼ Supported Paper Sizes 576
- Factory default settings 577
- ◼ Printable Area 579
- Consumable Parts 581
- Optional Items 582
- ◼ Envelope Feeder EF-A1 583
- ◼ A5 Cassette C-A1 583
- ◼ Barcode Printing Kit-F1 584
- ◼ SD CARD-C1 585
- Installing the ROM 586
- Remove the ROM cover 587
- Install the ROM 587
- Installing an SD Card 590
- Install an SD Card 591
- Initializing the SD Card 592
- 0X7U-081 594
- Using e-Manual 595
- Installing e-Manual 596
- Uninstalling e-Manual 598
- Screen Layout of e-Manual 599
- Topic Page 601
- Search Tab 603
- Site Map 604
- Viewing e-Manual 605
- Screens Used in This Manual 606
- Manual Display Settings 607
- Managing MEAP Applications 608
- Using FTP Clients 609
- 0X7U-089 610
- TCP/IP Menu (TCP/IP Settings) 616
- Command Prompt exits 621
- Network(P. 375) 621
- 0X7U-08H 622
- Basic Windows Operations 623
- The test page is printed 625
- ◼ Checking the Printer Port 626
- Windows Vista 628
- Windows 7/Server 2008 R2 628
- Windows 8/Server 2012 629
- Windows Server 2008 629
- Windows 8.1/Server 2012 R2 629
- Windows Server 2003 629
- For Mac OS Users 630
- Font Samples 631
- Scalable Fonts (PCL) 632
- OCR Code Scalable Fonts (PCL) 635
- Bitmapped Fonts (PCL) 635
- ◼ Product Name 636
- ◼ WEEE Directive / Rule 637
- ◼ IPv6 Ready Logo 637
- ◼ Copyright 638
- ◼ Trademarks 638
- Oce Locations 640
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