Canon PIXMA MX350 User's Guide Page 109
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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SMart eSolutions
Phaser 4600/4620
System Administrator Guide
103
Maintenance Assistant
When calling for assistance you can send up-to- the minute performance related data to Xerox to help
diagnose problems. You can also open an online diagnostic session with Xerox directly with
Maintenance Assistant. This feature sends your device’s diagnostic information to Xerox to be
immediately analyzed and matched with solutions to resolve detected issues.
You can also download usage information to your workstation. The downloaded file is in CSV format
which can be opened in a spreadsheet program.
Sending Device Data to Xerox Immediately
1. At your Workstation, open the Web browser and enter the IP address of the device in the Address
bar, and press Enter.
2. Click on the Status tab.
3. Select SMart eSolutions in the directory tree.
4. Click on the Maintenance Assistant tab.
5. Click on the Send Diagnostic Information to Xerox bar. A “Sending Diagnostic Information”
message will display. When the transmission is complete a success message will be displayed.
Note An error message will be displayed if the device is not enrolled in SMart eSolutions.
6. Click on the Close button.
To Open an Online Troubleshooting Session with Xerox
1. At your Workstation, open the Web browser and enter the IP address of the device in the Address
bar, and press Enter.
2. Click on the Status tab.
3. Select SMart eSolutions in the directory tree.
4. Click on the Maintenance Assistant tab.
5. Click on the Start an Online Troubleshooting Session at www.xerox.com bar. A “Starting Online
Troubleshooting Session” message will display. When transmission is complete your browser will
automatically be redirected to Xerox.com for online assistance.
Note If there are any communication problems, a message window will display. Check your
configuration and communication settings by clicking the Settings button. This will take you to
the SMart eSolutions Setup page.
To Download File to Your Workstation:
1. At your Workstation, open the Web browser and enter the IP address of the device in the Address
bar, and press Enter.
2. Click on the Status tab.
3. Select SMart eSolutions in the directory tree.
4. Click on the Maintenance Assistant tab.
5. Click on the Download File to Your Computer bar. The Generating Diagnostic Information
screen will display, showing “This may take a few minutes”.
- Phaser 4600/4620 1
- System Administrator Guide 1
- Contents 3
- 4 Printer Drivers 4
- 5 Network Accounting 4
- 6Security 4
- 7 SMart eSolutions 5
- 9 Software Upgrade 6
- 10 Troubleshooting 6
- AAppendix 6
- Introduction 7
- Who should use this Guide? 8
- Control Panel Overview 10
- Machine Connection 11
- Connection Ports 12
- Rear View 13
- Interface Ports 13
- Initial Connection 14
- Administrator Access 14
- Configure Ethernet Settings 14
- Network Installation 19
- Network PING Test 20
- Configure Dynamic Addressing 22
- Tes t A ccess 25
- SNMP Configuration 30
- AppleTalk 31
- NDPS/NEPS 32
- HP-UX Client (Version 10.x) 34
- Solaris 2.x 36
- Linux CUPS 38
- Dynamic Addressing 39
- Linux LPR via PrintTool 40
- Linux LPRng 41
- Clone a Machine 42
- Cloning Using TFTP 43
- Wireless Networking 44
- Enabling WSD 46
- Printer Drivers 47
- Windows Printing 48
- Install Printer Driver 49
- AppleTalk Printing 54
- Configure your Printer Driver 57
- Bi-Directional Communication 60
- Apple Mac 62
- AppleTalk Printing (OS9) 63
- Printer Driver Options 66
- Activate the machine 70
- Win 2000 71
- Win XP, Vista or later 71
- Mac OS X 71
- Test Network Accounting 73
- Security @ Xerox 76
- Xerox Secure Access 77
- Configure Xerox Secure Access 78
- Use Secure Access 79
- Configure Access Rights 81
- 802.1X Authentication 82
- Image Overwrite Security 84
- Immediate Image Overwrite 85
- Enable the IIO 86
- IP Filtering 87
- 15. Click on OK 88
- Enable IP Sec 89
- Audit Log 90
- Enable Secure HTTP (SSL) 96
- Security 100
- Phaser 4600/4620 100
- SMart eSolutions 101
- Overview 102
- Information Checklist 103
- Proxy Server 105
- Meter Assistant™ 106
- Supplies Assistant™ 108
- Maintenance Assistant 109
- CentreWare Internet 111
- Services 111
- Access CWIS 113
- Rebooting the machine 114
- CentreWare Internet Services 115
- Consumables 116
- Active Jobs 117
- Personal and Secure Jobs 117
- Saved Jobs 118
- Completed Jobs 118
- Properties 120
- Alert Notification 121
- General Device Alerts 122
- Date and Time 123
- Power Management 124
- Billing and Counters 124
- Usage Counters 125
- Enabling/Disabling USB ports 125
- Printing Services 125
- General Print settings 126
- Print Services Reports 127
- Secure Print settings 127
- PPDS Menu 127
- Maintenance 128
- Software Upgrade 131
- Procedure 134
- Troubleshooting 137
- Problem Solving Procedure 138
- Network Accounting 139
- Printing 140
- Connectivity 141
- Appendix 145
- Numerics 147
- GUI method,30 148
- GUI method,32 150
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