Canon Legria HFG30 Instruction Manual download pdf (Page 165)

Troubleshooting

165

No access points found

- The access point set in the camcorder could not be found.

- Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the

wireless signal. Try using the camcorder in a location farther away from such appliances.

- Make sure that you use the access point’s SSID for the camcorder’s Wi-Fi settings (A 138).

- If the access point is using MAC address filtering, enter the camcorder’s MAC address in the

access point’s configuration screen.

Unable to access configuration files

- Turn off the camcorder. After a short while, turn it on again. If the problem persists contact a

Canon Service Center.

Unable to complete WPS.

- Turn off the camcorder and access point. After a short while, turn them on again and try again.

If the problem persists, perform setup using the [Search for Access Points] option (A 137).

Unable to complete WPS. Try the operation again.

- Some access points require pressing and holding the Wi-Fi Protected Setup (WPS) button. For

details, refer to the instruction manual of your access point.

- Make sure to touch [OK] on the camcorder’s screen within 2 minutes of activating the Wi-Fi

Protected Setup signal on the access point, whether by pressing the button or by entering the

PIN code.

Unable to connect

- Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the

wireless signal. Try using the camcorder in a location farther away from such appliances.

Unable to obtain an IP address

- If you are not using a DHCP server, connect using the [Manual Setup] option and enter the IP

address using the [Manual] option (A 138).

- Turn on the DHCP server. If it is already on, make sure it is functioning properly.

- Make sure the address range for the DHCP server is sufficient.

- Turn on the DNS server. If it is already on, make sure it is functioning properly.

- Make sure that the DNS server’s IP address and the name for that address are correctly

configured.

- Set the DNS server’s IP address in the camcorder.

- If you are not using a DNS server, set the DNS address to [0.0.0.0].

- If you are using a wireless gateway router, make sure all of the devices in the network, including

the camcorder, are configured with the correct gateway address.

Wi-Fi authentication unsuccessful

- Make sure the camcorder and access point are using the same authentication/encryption

method and encryption key.

- If the access point is using MAC address filtering, enter the camcorder’s MAC address in the

access point’s configuration screen.

Wi-Fi cannot be used while the wireless microphone is attached

- The camcorder’s Wi-Fi functions cannot be used while the optional WM-V1 Wireless

Microphone is connected to the camcorder. Disconnect the microphone from the MIC terminal

and turn it off.

Wi-Fi connection terminated

- Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the

wireless signal. Try using the camcorder in a location farther away from such appliances.

- The camcorder may not be able to connect to the access point if too many devices are

accessing it. After a short while, establish the connection again.

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Canon Legria HFG30 Instruction Manual Page 165

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