Canon imageCLASS MF7470 User Manual Page 348
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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TOP
Before Using the
Machine
Original and Paper
Copying
Sending and
Receiving
Printing and
Scanning
Network (imageCLASS
MF7480/MF7470 Only)
Remote UI (imageCLASS
MF7480/MF7470 Only)
System Settings
Maintenance
Troubleshooting
Appendix
Index
Table of Contents
Error Messages
If the machine displays a self-diagnostic error message, follow
the instructions on the touch panel display.
Self-diagnostic error messages appear on the touch panel
display when:
• scanning or printing cannot be performed because of an
operational error.
• you need to make a decision or take some action during
scanning, copying, or printing.
• you need to make a decision or take some action while
browsing the network (imageCLASS MF7480/MF7470 Only).
The following is a list of self-diagnostic error messages, along
with their possible causes and remedies.
Cannot connect to the selected server. Check the settings.
(imageCLASS MF7480/MF7470 Only)
Description Cannot connect to the specified IP address/port.
Action Check the Gateway Address setting in IPv4
Address Settings in TCP/IP Settings in Network
Settings in System Settings (from the Additional
Functions screen). (See “Set the Machine for
Network Usage (imageCLASS MF7480/MF7470
Only),” in the Starter Guide.)
Cannot find the selected server. Check the settings. (imageCLASS
MF7480/MF7470 Only)
Description The IP address that the machine should connect
to cannot be determined.
Action Check the DNS (Domain Name System) Server
Settings in TCP/IPv4 or v6 in Network Settings in
System Settings (from the Additional Functions
screen). (See “DNS Settings,” on p. 6-33 or
p. 6-42.)
Action Check whether the DNS (Domain Name System)
server’s DNS settings are correct.
Check the cable. (imageCLASS MF7480/7470 Only)
Description The machine and cable are not connected
properly.
Action Turn off the machine, check that the machine is
connected to the network using the proper
cable, and then turn the machine on.
Check the TCP/IP. (imageCLASS MF7480/MF7470 Only)
Description The machine’s TCP/IP is not operating.
Action Check the IP Address Settings in Network
Settings in System Settings (from the Additional
Functions screen). (See “IP Address Settings,” on
p. 6-40 or “Set the Machine for Network Usage
(imageCLASS MF7480/MF7470 Only),” in the
Starter Guide.)
Check your document.
Description Paper or originals are jammed.
Action Remove any jammed paper or originals. (See
“Clearing Jams,” on p. 10-3, and “Feeder,” on
p. 10-5.)
- Reference Guide 1
- Manuals for the Machine 2
- Fax Driver Guide 3
- Things You Can Do 4
- Remote UI 7
- Department ID Management 7
- Table of Contents 8
- PreviousBack Next 10
- How to Use This Manual 25
- Using the Chapter Topic List 26
- Symbols Used in This Manual 27
- Keys Used in This Manual 27
- Legal Notices 28
- Machine Components 31
- Feeder■ 32
- Internal View■ 33
- Control Panel 34
- How to Turn On the Main Power 36
- Control Panel Power Switch 37
- Touch Panel Display 38
- Entering Characters 39
- Example: Enter <é> 40
- Adjusting the Brightness 41
- 3. Press (Log In/Out) 42
- 1. Press [User ID] 42
- 3. Press [Password] 43
- 5. Press (Log In/Out) 43
- Cartridge 44
- Timer Settings 46
- – (numeric keys) 47
- Checking Device Status 48
- 2 Original and Paper 49
- Original Requirements 51
- Scanning Area 52
- Loading Originals 53
- 1. Lift the feeder 54
- 3. Gently close the feeder 55
- Into the Feeder 56
- Paper Requirements 58
- Printable Area 60
- Loading Paper 61
- Feeding Direction 62
- Direction 65
- Paper Drawer 1 66
- Paper Drawer 2 66
- 3. Press [On], then [Store] 67
- 5. Press [OK] 68
- Useful Functions 69
- Paper Supply Indicator 70
- Loading Preprinted Paper 71
- 3 Copying 72
- Basic Copying Method 75
- Paper Selection 76
- 1. Press (COPY) 77
- 3. Press [Paper Select] 77
- Scan Settings 79
- Exposure 80
- Copy Ratio 81
- Reserved Copy 84
- Collate Copy 85
- Page Order (Collate) 86
- Same Page ( Group) 86
- Two-Sided Copying 88
- 3. Press [2-sided] 89
- 2 to 2-Sided 90
- 2 to 1-Sided 91
- Book to 2-Sided 91
- Advanced Copy Features 93
- 8. Press (Start) 95
- Different Size Originals 99
- 6. Press [Done] 100
- 7. Press (Start) 100
- M e m o r y K e y s 101
- 7. Press [Yes] 104
- 8. Press [Cancel] 104
- 9. Press [Done] 104
- Orientation 105
- Confirming Settings 106
- 4. Press [Done] 107
- Storing New Standard Settings 108
- Canceling Copy Jobs 109
- Checking Copy Jobs 110
- Table of Contents 112
- Basic Sending Method 116
- (imageCLASS MF7480 Only) 120
- 6. Press (Start) 123
- Scan Settings 124
- MF7480 Only) 125
- Document Size 126
- Resolution 126
- Two-Sided Originals 130
- Different Size Originals 130
- Specifying Destinations 132
- 9. Press [File Path] 136
- 11. Press [User] 136
- Using the Address Book 138
- Using Group Addresses 139
- 1. Press (SEND) 140
- 2. Place your originals 140
- 2. Press [Erase] 141
- Manual Sending 142
- Direct Sending 143
- Advanced Sending Features 145
- Delaying a Send Job 146
- Stamping Originals 147
- Job Recall 148
- PC Faxing 149
- Standard Send Settings 151
- Fax Dialing Features 153
- Checking Dialing Line 154
- Erasing Addresses 169
- Receiving Documents 173
- Receiving Features 174
- Settings: 176
- Printing Received Documents 182
- 3. Select [On] or [Off] 184
- Canceling TX/RX Jobs 186
- 3. Press [Yes] 190
- Printing Documents 196
- Scanning to a Computer 197
- 1. Press 198
- 2. Press [Online] 198
- 1. Press [Offline] 198
- 2. Press [Yes] 199
- Canceling Print and Scan Jobs 200
- Checking Print Jobs 201
- 6 Network 202
- System Requirements 204
- Sending Data to a File Server 205
- Basic Network Settings 206
- Setting Printing Method 209
- Print Server Settings 212
- Setting Up E-Mail/I-Fax 213
- FTP Server Settings 216
- 2. Start IIS 217
- For Windows Vista: 218
- For Windows 2000: 218
- For Windows XP/Server 2003: 218
- Sample destination setting: 219
- SMB Settings 222
- Configuring a Shared Folder 223
- 2. Set up file sharing 225
- For Windows XP: 227
- 8. Set security 231
- TCP/IP Settings (IPv4) 234
- 4. Press [Settings] 236
- 5. Press [Register] 236
- TCP/IP Settings (IPv6) 241
- 5. Press [Reg.] 245
- Startup Time Settings 246
- 6. Restart the machine 247
- Machine Management 249
- 7 Remote UI 250
- System Requirements 252
- Setting the Remote UI to On 253
- Using the Remote UI 254
- 4. Click [OK] 255
- Job Management 257
- Viewing the Print Log 258
- Viewing the Activity Log 258
- Managing the Address Book 259
- Import/Export Function 276
- 2. Click [Import] 277
- 2. Click [Start Export] 278
- Device Custom Settings 282
- 8 System Settings 283
- 3. Press [System Manager] 285
- 7. Press [System Password] 286
- Device Information Settings 287
- Department ID Management 288
- Clearing Page Totals 292
- Unknown IDs 294
- Managing User IDs 296
- Remote UI 297
- Restricting Job Recall 300
- Checking the Job Log 301
- ▼] [Use USB 302
- ▼] [Display Dept 303
- Auto Online/Offline 304
- ▼] [▼] [PDL 305
- 9 Maintenance 306
- Cleaning the Machine 307
- Fixing Unit 308
- Scanning Area 309
- 1. Open the feeder cover 310
- 6. Close the inner cover 311
- 7. Close the feeder cover 312
- 8. Open the feeder 312
- 4. Press [Start] 314
- Replacing the Cartridge 317
- 2. Open the front cover 318
- 17. Close the front cover 322
- Recycling Used Cartridges 324
- U.S.A. PROGRAM 325
- Shipping 326
- CANADA PROGRAM-CANADA 327
- PROGRAMME 327
- Consumables 329
- 10 Troubleshooting 331
- Clearing Jams 333
- 5. Close the inner cover 336
- 6. Close the feeder cover 336
- 8. Close the feeder 337
- 2. Remove any jammed paper 337
- Duplex Unit 341
- Paper Drawer 1 343
- 3. Remove any jammed paper 344
- Paper Drawer 2 345
- Error Messages 348
- Error Codes 351
- Service Call Messages 359
- General Problems 361
- Paper Feeding Problems 362
- Sending/Receiving Problems 363
- Receiving Problems 367
- Copying Problems 370
- Printing Problems 372
- Print Problems 374
- Correcting Poor Print Quality 375
- Network Problems 377
- Uninstalling Software 381
- 4. Click [Finish] 382
- Customer Support (U.S.A.) 383
- Customer Support (Canada) 383
- 11 Appendix 384
- Machine Settings 386
- DEFAULT PAPERTYPE 387
- DEFAULT PAPERSIZE 387
- Additional Functions Menu 388
- TX Report 427
- Activity Report 428
- 4. Press [OK] 429
- Buttons) 430
- 3. Press [Print List] 431
- 4. Press [Yes] 431
- Checking and Deleting Jobs 432
- Some Basic Facts about Fonts 433
- Fonts and Scalable Fonts 437
- Typeface Samples 439
- Symbol Sets 441
- Desktop ISO 8859-1 Latin 1 442
- ISO German ISO Italian 445
- ISO Norwegian ISO Spanish 446
- Legal Math-8 448
- PC-1004 PC-775 450
- PC-8 PC-8 D/N 451
- PC-850 PC-852 452
- PC-Turkish Pi Font 453
- PS Math PS Text 454
- Roman-8 Symbol 455
- Wingdings Unicode 460
- OCR-A OCR-B 461
- Dingbats ISO Latin 9 462
- PC-8 Greek PC-858 463
- PC-860 PC-865 464
- ISO Substitution Table 465
- Glossary 467
- Index 477
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